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User guide
Gaming Monitor
S27CG55* S32CG55* S27DG50* S32DG50*
The colour and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the
user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
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Table of Contents
Related Manuals for Samsung S27DG50 Series
Summary of Contents for Samsung S27DG50 Series
- Page 1 © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners. An administration fee may be charged in the following situations: (a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,...
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Page 2: Table Of Contents
Connection Using an DP Cable Correct posture to use the product Connecting to headphones or earphones Connecting the Power Troubleshooting Guide Tidying Up the Cables Requirements Before Contacting Samsung Preparations Customer Service Centre Setting Optimum Resolution Product diagnosis (Screen issue) Installation... - Page 3 Table of contents Specifications General Standard Signal Mode Table Appendix Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others FreeSync (for AMD graphics card)
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Page 4: Before Using The Product
Do not disconnect the power cord while the product is being used. This symbol indicates that this • Only use the power cord provided with your product by Samsung. Do not use the power cord with product has included important DC voltage: Rated voltage marked with literature concerning operation and this symbol is DC voltage. -
Page 5: Installation
‒ Using the product in an area with excess vibration may damage the product or cause a fire. ‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a •... -
Page 6: Operation
‒ Be sure to power off the product and disconnect the power cord when water or other foreign Warning substances have entered the product. Then contact Samsung Customer Service Centre. • There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. - Page 7 Caution • Do not hold the product upside-down or move it by holding the stand. ‒ The product may fall and become damaged or cause an injury. • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage •...
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Page 8: Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. ― Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects. -
Page 9: Preparations
Chapter 02 Preparations Installation Attaching the Stand ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. S27CG55* / S32CG55* Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly Hold the back of the product as shown in the figure. - Page 10 S27DG50* / S32DG50* ― Disassembly is the reverse order of assembly. Check the direction of the arrow on the stand base. Align the direction of the arrow on the stand base with the front direction of the stand neck, and then insert the stand neck from top to bottom. Turn the stand neck clockwise to fasten it to the base.
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Page 11: Removing The Stand
Removing the Stand Precautions for moving the product ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. S27CG55* / S32CG55* ― Before removing the stand from the product, place the product on a flat and stable surface with the screen S27CG55* / S32CG55* facing down. -
Page 12: Checking The Space Around The Product
Checking the space around the product S27DG50* / S32DG50* Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product. -
Page 13: Adjusting The Product Tilt And Height
Adjusting the Product Tilt and Height S27DG50* / S32DG50* ― Height adjustment is supported on S27DG50* and S32DG50* models only. -2.0° (±2.0°) ~ 25.0° (±2.0°) ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without 120.0 mm (±5.0 mm) notice to improve quality. - Page 14 Caution After adjusting the product tilt and height, if the screen is not level, take the following actions. ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. •...
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Page 15: Rotating The Product
Rotating the Product You can rotate your product as shown below. ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. ― S27DG50* / S32DG50* models only. S27DG50* / S32DG50* -30.0°... -
Page 16: Anti-Theft Lock
Anti-theft Lock ― An anti-theft lock allows you to use the product securely even in public places. ― The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided with your anti-theft locking device for details. ―... -
Page 17: Wall Mount Kit Specifications (Vesa)
If you install the Wall mount bracket product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a Product detailed installation manual and all parts necessary for assembly are provided. -
Page 18: Control Panel
Control Panel Parts Description JOG Button / 5 Way Button Multi directional button that helps navigate. ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without This LED is power status indicator. ―... -
Page 19: Connecting And Using A Source Device
Chapter 03 Connecting and Using a Source Device Read below before connecting the product. Ports ― The functions available may vary depending on the product model. The colour and shape of parts may differ Before connecting the product, check the shapes of both ports of the supplied signal cables and the from what is shown. -
Page 20: Connecting And Using A Pc
Connecting and Using a PC Connection Using an DP Cable DP IN / DP Select a connection method suitable for your PC. Connection Using the HDMI Cable ― It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5 HDMI IN / HDMI m or below. -
Page 21: Connecting The Power
Tidying Up the Cables Connecting the Power S27CG55* / S32CG55* S27CG55* / S32CG55* HDMI IN DP IN SERVICE DC 19V S27DG50* / S32DG50* Connect the corresponding cables. Put both cables in the cable holder on the stand (HOLDER-STAND CABLE) to organise the cables, HDMI IN DP IN as shown in the figure. -
Page 22: Setting Optimum Resolution
Setting Optimum Resolution S27DG50* / S32DG50* An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on information message and change the resolution on your PC to the optimum setting. ―... -
Page 23: Menu
Chapter 04 Menu Function Key Guide → ― The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Game Description Refresh Rate... - Page 24 Description Response Time Accelerate the panel response rate to make video appear more vivid and natural. ― It is best to set Response Time Standard Faster when you are not viewing a movie or game. ― This menu is not available when FreeSync is set.
- Page 25 Description Screen Size Select the best screen size and ratio. mode ― S27DG50* and S32DG50* only support Auto, Wide while in mode. • Auto: Display the picture according to the aspect ratio of the input source. • Wide: Display the picture in full screen regardless of the aspect ratio of the input source. •...
- Page 26 Description Screen Size mode ― S27DG50* and S32DG50* only support 4:3, 16:9 Screen Fit while in mode. • 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts. • 16:9: Display the picture with an aspect ratio of 16:9. •...
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Page 27: Picture
Picture Description Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used. ― This menu is not available when Eye Saver Mode is enabled. ― Picture Mode is disabled when the input is an HDR signal. mode •... - Page 28 Description Picture Mode mode When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has eleven picture settings (Dynamic, Standard, Eco, Movie, Game Standard, RPG, RTS, FPS, Sports, Original, Custom) that are preset at the factory. You can activate either Dynamic, Standard, Eco, Movie, Game Standard, RPG, RTS, FPS, Sports,...
- Page 29 Description Brightness You can adjust the general brightness of the picture. (Range: 0~50) A higher value will make the picture appear brighter. ― This menu is not available when Eye Saver Mode is enabled. Contrast Adjust the contrast between the objects and background. (Range: 0~50) A higher value will increase the contrast to make the object appear clearer.
- Page 30 Description White Balance Adjust the colour temperature of the picture so that white objects appear brighter. Adjust the red saturation level. Values closer to 50 mean greater intensity for the colour. Green Adjust the green saturation level. Values closer to 50 mean greater intensity for the colour. Blue Adjust the blue saturation level.
- Page 31 Description Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation. When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable for eye relaxation. Screen Adjustment •...
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Page 32: Onscreen Display
OnScreen Display Description Language Set the menu language. ― A change to the language setting will only be applied to the onscreen menu display. ― It will not be applied to other functions on your PC. Display Time The OSD menu will automatically disappear if the menu is not used for a specified period of time. Display Time is a function to specify the time which you want the OSD menu to disappear. - Page 33 Description Off Timer Plus Off Timer • Timer: Turn on Off Timer mode. • Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.
- Page 34 Description DisplayPort Ver. Select your Displayport. ― Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications. ― If the product (in DisplayPort mode) is displaying the message Check the cable connection and the settings of the source device. press the 5-Way / JOG button to display the Function Key Guide screen and then select →...
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Page 35: Support
Software Update Update software using an update file on a USB device. Save the update file (in .bin or .img format) that you downloaded from the Samsung website (http://www.samsung.com) to a USB storage device. Connect the USB device to the SERVICE port on the monitor. -
Page 36: Installing The Software
Installing the Software Easy Setting Box Driver Installation To install the latest version of the product driver, download it from the Samsung website. (http://www.samsung.com) ― You can set the optimum resolution and frequency for this product by installing the corresponding drivers. -
Page 37: Troubleshooting Guide
Check the following. Customer Service Centre Caution ― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. When the product makes popping (cracking) sound. The sound may be caused by contraction or expansion from temperature change of external Product diagnosis (Screen issue) components or internal circuit of the product. - Page 38 Screen issue The screen is too bright. The screen is too dark. Adjust Brightness and Contrast. The power LED is off. The screen will not turn on. Screen colour is inconsistent. Check that the power cord is connected properly. Change the Color settings.
- Page 39 Sound issue There is no sound. Re-check the condition of the connected headphone or earphone or adjust the volume. Check the volume. Check whether the volume of the product or the source device is set to mute. The volume is too low. Adjust the volume.
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Page 40: Q & A
Q & A ― Refer to the user manual for your PC or graphics card for further instructions on adjustment. ― The path to the settings depends on the installed OS. ― This function may not be supported depending on the model. How can I change the frequency? Set the frequency on your graphics card. -
Page 41: Specifications
Chapter 07 Specifications General Model Name S27CG55* S27DG50* S32CG55* S32DG50* Size 27 Class (26.9 Inches / 68.4 cm) 27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.0 cm) 32 Class (31.5 Inches / 80.1 cm) Display area 596.736 mm (H) x 335.664 mm (V) 596.736 mm (H) x 335.664 mm (V) 697.344 mm (H) x 392.256 mm (V) - Page 42 Open Source License Notice Open Source used in this product can be found on the following webpage (https://opensource. samsung.com). The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
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Page 43: Standard Signal Mode Table
Standard Signal Mode Table Model Name S27CG55* / S32CG55* S27DG50* / S32DG50* Synchronization (PANEL Spec) Vertical Frequency 48 ~ 165 Hz 48 ~ 180 Hz Resolution Optimum resolution 2560 x 1440 @ 144 Hz (HDMI) 2560 x 1440 @ 165 Hz (DisplayPort) (S27CG55* / S32CG55*) Maximum resolution 2560 x 1440 @ 180 Hz (DisplayPort) (S27DG50* / S32DG50*) ―... - Page 44 Port Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution (kHz) (Hz) (MHz) (H/V) HDMI IN DP IN VESA, 1152 x 864 67.500 75.000 108.000 VESA, 1280 x 720 45.000 60.000 74.250 VESA, 1280 x 800 49.702 59.810 83.500 VESA, 1280 x 1024 63.981 60.020 108.000...
- Page 45 ― Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz. ―...
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Page 46: Appendix
• Use of supplies or separately sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. • Remodeling or repairing the product by customer. -
Page 47: Freesync (For Amd Graphics Card)
― If you encounter any issues when using the function, contact the Samsung Service Centre. FreeSync (for AMD graphics card) ― If you change the screen resolution while the function is On, the screen may intermittently blank out due to the graphic card.