HP Pavilion ze5300 Notebook PC HP Pavilion ze5200 Notebook PC HP Pavilion ze4300 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC HP nx9010 Notebook PC HP nx9005 Notebook PC HP nx9000 Notebook PC Compaq Evo Notebook N1050v Series...
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Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is”...
Contents Product Information... 1-1 Features ...1-48 Operation...1-54 Specifications ...1-58 Internal Design ...1-64 Removal and Replacement... 2-1 Disassembly Flowchart ...2-3 Removing the Battery...2-4 Removing a SDRAM Module...2-5 Removing the Wireless LAN Mini-PCI Card ...2-7 Removing the Hard Disk Drive...2-9 Replacing Small Parts ...2-11 Removing the Keyboard Cover...2-12 Removing the Speaker Assembly...2-15 Removing the Keyboard...2-16...
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Figures Figure 1-1. Front View ... 1-48 Figure 1-2. Back View... 1-49 Figure 1-3. Bottom View ... 1-50 Figure 1-4. Front View ... 1-51 Figure 1-5. Back View... 1-52 Figure 1-6. Bottom View ... 1-53 Figure 1-7. Resetting the Notebook ... 1-57 Figure 1-8.
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Tables Table 1-1. Notebook Products ...1-1 Table 1-2. Product Comparisons...1-43 Table 1-3. Activating Power Modes ...1-54 Table 1-4. Main Status Lights (front of notebook) ...1-55 Table 1-5. Keyboard Status Lights...1-55 Table 1-6. Fn Hot Keys...1-56 Table 1-7. Specifications...1-58 Table 1-8. Accessories ...1-62 Table 1-9.
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This manual provides reference information for servicing the HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100 Notebook PCs, HP nx9010, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs.
The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Notebook Product Nx9010 Notebook PC DG071A ABG Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AB1 Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB DG071A AKL Pentium 4-D 2.66-GHz 15.0-in SXGA+ 40 GB...
Windows XP Professional or Home preinstalled. System Power States On, Standby, Hibernate, Off. *Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. Service Manual Table 1-2. Product Comparisons Product Information 1-43...
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Windows XP Professional or Home preinstalled. Operating System Power States On, Standby, Hibernate, Off. *Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. 1-44 Product Information Service Manual...
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Windows XP Professional or Home preinstalled. Operating System Power States On, Standby, Hibernate, Off. *Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. Service Manual Product Information 1-45...
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Windows XP Professional or Home preinstalled. System On, Standby, Hibernate, Off. Power States *Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. 1-46 Product Information Service Manual...
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Windows XP Professional or Home preinstalled. Operating System Power States On, Standby, Hibernate, Off. *Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors. All models feature HP TopTools, and are ACPI compliant. Service Manual Product Information 1-47...
Features The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, and Compaq Presario 2100 Notebook open/close latch. One-touch buttons. Keyboard status lights.
HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, and Compaq Presario 2100 13. AC adapter jack. 14. Two universal serial bus (USB) ports. 15. LAN port.* 16. S-video port.* 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device.
HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, and Compaq Presario 2100 28. Hard disk drive. 29. Battery latch. 30. SDRAM door. 1-50 Product Information Figure 1-3. Bottom View 31. Reset button. 32. Port replicator connect.* 33. Mini-PCI door (no user parts inside).
HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Notebook open/close latch. One-touch buttons. Keyboard status lights. Power button. Turns the notebook on and off. Touch pad, scroll pad, click buttons, plus on-off button. Main status lights (left to right): power mode, hard disk activity, battery.
HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 15. AC adapter jack. 16. Two universal serial bus (USB) ports. 17. LAN port.* 18. External keyboard/mouse port. 19. Parallel port (LPT1). Use this port for a parallel printer or other parallel device.
HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 27. Hard disk drive. 28. Battery latch. 29. Mini-PCI door (no user parts inside). 30. SDRAM door. Service Manual Figure 1-6. Bottom View 31. Port replicator connect.* 32. Reset button.
Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time.
Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode.
Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Hot Key Effect Fn+F1...
Note To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive, then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the temporary boot device. Service Manual Figure 1-7.
The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site ( www.hp.com/notebooks ). Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in).
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Processor and HP nx9010: 2.4-, 2.53-, or 2.66-GHz Intel Desktop Pentium 4 processor-D with Bus Architecture (continued) Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. 2.0-GHz Intel Mobile Celeron-D processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus.
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24x CD-ROM, or 8x DVD, or CD-RW, or CD-RW/DVD drive (or higher). At least 128 MB SDRAM preinstalled. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two slots for PC2100 DDR-266 SDRAM modules.
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Modem Software-based modem. Data speed: 56 Kbps (V.92) maximum. (certain models) Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5. Error correction: V.42, MNP2-4.
Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-9 on page 1-65 lists the roles that these modules play in the notebook’s functional subsystems.
Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Processor CPU module Motherboard Memory Motherboard SDRAM module Battery Power Motherboard Switchboard PCA AC adapter Motherboard Display SDRAM module Display assembly Hard disk Motherboard Hard disk drive Motherboard Floppy drive Floppy drive...
This chapter tells you how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference Assembly, display (page 2-23). • Assembly, speaker (page 2-15). • Battery, main (page 2-4). •...
Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Service Manual Figure 2-1. Disassembly Flow Removal and Replacement...
Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Removal and Replacement Figure 2-2. Removing the Battery Service Manual...
One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze5300, ze5200, ze4300, ze4200, and ze4100, HP nx9010, nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.
Note The SDRAM door on HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models is located in the rear left corner of the notebook bottom, as indicated in Figure 2-4. The procedure for removing the SDRAM door and modules is the same for all notebook models.
Carefully pull the mini-PCI card out of the connector. Figure 2-5. Removing the Mini-PCI Card HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and 1010, and Compaq Presario 2100 and 1100 Models Service Manual...
Note The Mini-PCI Card door on HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models is located in the front center area of the notebook bottom, as indicated in Figure 2-6. The procedure for removing the Mini-PCI door and card is the same for all notebook models.
Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software,” as shown on the next page. Unplug the AC adapter, if present, and then remove the battery.
Turn on or restart the notebook. When the HP logo appears, press Esc to display the Boot menu. Use the arrow keys to select the CD/DVD drive as the first boot device, then press Enter.
Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Part Replacement Procedure Insert a small flat-blade screwdriver under the rubber screw plug and pry it Rubber screw plugs, loose. To replace, firmly press the adhesive side of the screw plug into the display (on display bezel) recess.
Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and then remove the battery. Remove the two M2.5×4.0 mm hinge cover screws that secure the keyboard cover to the rear of the notebook.
4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover.
Note When removing the keyboard cover on HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models, disconnect the speaker cable as indicated in Figure 2-10. Figure 2-10. Disconnecting the Speaker Cable Reassembly Note • Insert the tabs on the left- and right-center of the panel into the mating slots under the keyboard, and then press the panel into place.
Compaq Presario 2500 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for procedures on removing the top case and speakers on the HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Series notebooks.
Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-12). Remove the four M2.5×4.0 mm screws that secure the keyboard to the top case. Lift up on the keyboard at the switchboard PCA end and then pull it toward the display assembly to release the tabs from the top case.
Figure 2-12. Removing the Keyboard (User-Replaceable) Note This section applies only to HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and N1010, and Compaq Presario 2100 and 1100 models. Service Manual Removal and Replacement...
Gently lift up on the keyboard, carefully remove the switchboard PCA from the top case, and then disconnect the underside motherboard cable. Figure 2-13. Removing the Switchboard PCA HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and 1010, and Compaq Presario 2100 and 1100 Models 2-18...
Removing the Switchboard PCA (User-Replaceable) Note This section applies only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and then remove the battery.
Removing the CD/DVD Drive (User-Replaceable) Note This section applies only to HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and N1010, and Compaq Presario 2100 and 1100 models. Required Equipment • #1 Phillips screwdriver.
Figure 2-15. Removing the CD/DVD Drive HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and 1010, and Compaq Presario 2100 and 1100 Models Service Manual Removal and Replacement 2-21...
Note This section applies only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: •...
Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the keyboard cover (page 2-12). Remove the two M2.5×6.0 mm retaining screws from the notebook rear panel. Remove the M2.5×4.0 mm screws from the left and right antenna PCAs.
Figure 2-17. Removing the Display Assembly 2-24 Removal and Replacement Service Manual...
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USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
Removing the Top Case (Authorized Service Providers Only) Note This section applies only to HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and N1010, and Compaq Presario 2100 and 1100 models. Required Equipment •...
Figure 2-18. Removing the Top Case HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and 1010, and Compaq Presario 2100 and 1100 Models Service Manual Removal and Replacement 2-27...
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Note This section applies only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: •...
Failure to follow this caution can result in damage to the notebook. Figure 2-19. Removing the Top Case Screws HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Models Service Manual Removal and Replacement...
Turn the notebook top side up with the rear panel facing forward. Remove the two M2.5×7.0 mm screws from the rear of the bottom case. Figure 2-20. Removing the Top Case Screws HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Models 2-30 Removal and Replacement...
11. Lift the top case off of the notebook. Figure 2-21. Removing the Top Case HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Models Service Manual Removal and Replacement...
Removing the Floppy Drive (Authorized Service Providers Only) Note This section applies only to HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and N1010, and Compaq Presario 2100 and 1100 models. Required Equipment •...
Figure 2-22. Removing the Floppy Drive HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and 1010, and Compaq Presario 2100 and 1100 Models Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections.
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Note This section applies only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: •...
Figure 2-23. Removing the Floppy Drive HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Models Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections.
Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-9). • Keyboard cover (page 2-12). •...
Disconnect the I/R PCA cable from the motherboard. Remove the two M2.5×4.0 mm screws that secure the I/R PCA to the bottom case. Remove the I/R PCA. Reassembly Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance.
Removing the Audio PCA (Authorized Service Providers Only) Note The following audio PCA removal instructions apply only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment • #1 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery.
Disconnect the audio PCA cable from the motherboard. Remove the audio PCA cable from the clip on the bottom case. Remove the two M2.0×3.0 mm flathead screws that secure the audio PCA shield to the bottom case. Remove the audio PCA shield. Remove the M2.0×3.0 mm flathead screw that secures the audio PCA to the bottom case.
Removing the Heat Sink (with Fan) (Authorized Service Providers Only) Note This section applies only to HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and N1010, and Compaq Presario 2100 and 1100 models. Required Equipment •...
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Caution Do not spin the fan blades with your finger or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. •...
Note This section applies only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment • #0 Phillips screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: •...
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Caution Do not spin the fan blades with your finger or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. •...
• Small flat-blade screwdriver. Note This section applies only to HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and N1010, and Compaq Presario 2100 and 1100 models. Removal Procedure Unplug the AC adapter, if present, and remove the battery.
Carefully lift the CPU module off of its socket on the motherboard. Figure 2-28. Removing the CPU Module HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and 1010, and Compaq Presario 2100 and 1100 Models...
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Note This section applies only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove these additional assemblies: • Hard disk drive (page 2-9).
Slide the front tip of the locking arm slightly to the right and then swing it up and back. Carefully lift the CPU module off of its socket on the motherboard. Figure 2-29. Removing the CPU Module HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Models Reassembly Notes Caution Each time you install a new CPU module, you must also replace the heat sink’s thermal pad to...
Removing the RJ11/1394 Connector Module (Authorized Service Providers Only) Note The following RJ11/1394 connector module removal instructions apply only to HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 models. Required Equipment • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery.
Remove the M2.5×6.0 mm screw that secures the RJ11/1394 connector module to the bottom case. Remove the RJ11/1394 connector module. Figure 2-30. Removing the RJ11/1394 Connector Module HP Pavilion 5300 and 5200, HP nx9010, and Compaq Presario 2500 Models Service Manual Removal and Replacement...
3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press Esc to display the boot menu, then choose Removable Device and boot from the floppy disk.
Carefully lift the motherboard out of the bottom case. If present, remove the modem port cover. Figure 2-31. Removing the Motherboard HP Pavilion 4300, 4200, and 4100, HP nx9005 and nx9000, Compaq Evo Notebook N1050 and 1010, and Compaq Presario 2100 and 1100 Models Service Manual...
3. Insert the Service Utilities floppy disk in the floppy drive. 4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external monitor), press Esc to display the boot menu, then choose Removable Device and boot from the floppy disk.
Caution: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. Remove the two M2.0×4.0 mm screws that secure the PCMCIA assembly to the bottom case.
Disconnect the modem board cable from the motherboard. Disconnect the 1394 board cable from the motherboard. Disconnect the fan cable from the motherboard and remove the fan. Disconnect the audio board cable from the motherboard. Figure 2-33. Disconnecting the Motherboard Cables 2-54 Removal and Replacement Service Manual...
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Remove the four M5.0×10.mm standoffs from the notebook rear panel (two on each side of the parallel and external monitor connectors). Remove the three M2.5×6.0 mm screws that secure the CD/DVD drive rear alignment rail to the bottom case. Remove the CD/DVD drive rear alignment rail. Remove the two screws that secure the CD/DVD drive front alignment rail to the bottom case.
Figure 2-34. Removing the Motherboard 2-56 Removal and Replacement Service Manual...
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USB floppy drive. 4. Turn on the notebook. 5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy drive. 6. Select the option to update the display/LCD identification stored on the motherboard.
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If you did not store system data, type M for the manual update option. Enter the serial number from the bottom of the notebook—you might have to contact an HP support center to do this. 2-58 Removal and Replacement...
While holding the paper label in place, attach a serial label overlay into the outer recess. The overlay covers and protects the serial label. Figure 2-35. Example of Serial Number Label Service Manual HP Serial Number (S)TW711A1234 (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Removal and Replacement...
Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken.
Connect the AC adapter to the notebook. Connect any cables or equipment needed to connect to the Internet. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it.
Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vii) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you are repairing.
Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure Unplug the AC adapter, if present, and remove the battery. Remove the assemblies and follow the additional steps listed in the table below. Table 2-5.
Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-3). Verifying the repair (page 3-4).
Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Figure 3-1. Basic Troubleshooting Steps Troubleshooting and Diagnostics Check the customer’s description of the problem and any supporting information.
Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power.
Suggestions for Troubleshooting Function e-Diagtools Bootup Processor Memory Tests Tests Batteries Display Tests Tests Hard disk Tests* Floppy drive Keyboard Tests Audio Tests Tests* Serial Tests Parallel Tests Modem Wireless Infrared PS/2 port Tests † Port replicator Tests PCMCIA IEEE 1394 Tests AC adapter * Test might be available only on certain units.
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Call Center: Symptom Suggestions To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play: see the figure on page 1-64 and the table on page 1-65.
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Call Center: Symptom Suggestions Sluggish startup or Use Tools tab in disk’s shutdown. Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Error message such Check for disk in floppy drive. as “Invalid system Check boot order in BIOS disk”...
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Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor...
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Call Center: Symptom Suggestions AC adapter does not Try another AC adapter, if power notebook. available. Battery indicator is Time Remaining is an inaccurate. estimate based on notebook’s power use at that moment. It, therefore, depends on current task and assumes power will be used at that rate until battery runs out.
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Call Center: Symptom Suggestions Display Dark display, no light. Make sure notebook is turned on and warmed up. Check power supply. Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 several times. Try external monitor. White display. Adjust display brightness.
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Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality can vary for other media. Cannot read any CD Restart notebook.
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Y-adapter do not work. 3-12 Troubleshooting and Diagnostics Repair Center: Repair Center: Likely Causes Comments HP warranty does not cover expense of correcting this situation. CD/DVD drive. Make sure CD/DVD drive is installed properly. Motherboard. Keyboard. Try reinserting ribbon cable in connector on motherboard.
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Special touch pad In Mouse Properties, select features not working. Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Click button does not work. Memory Out of memory error. Make sure C drive has adequate free space. Delete temporary and unneeded files.
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Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vii) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port.
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Call Center: Symptom Suggestions LAN/network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in Windows Help.
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Call Center: Symptom Suggestions Wireless General problems. Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings. One-Touch button problems Buttons not working Make sure correct properly. applications are associated with buttons in One-Touch tab of Keyboard in Control Panel.
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Call Center: Symptom Suggestions Notebook pauses or May be normal Windows runs sluggishly. behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding.
Click Start > Turn Off Computer (or Shut Down), Restart. When the HP logo appears, press F10 to start the diagnostic test. The first time you run the program, you are prompted to select the language for the program.
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Exit. Press F3 and then any key to exit and reboot. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. Click View to display the Support Ticket.
First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. Provide “clean”...
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Beep Codes* POST Description 2-1-4-3 Display BIOS copyright notice. 2-1-4-4 Initialize MultiBoot. 2-2-1-1 Display CPU type and speed. 2-2-1-2 Initialize EISA board. 2-2-1-3 Test keyboard. 2-2-2-1 Set key click if enabled. 2-2-2-2 Enable USB devices. 2-2-3-1 Test for unexpected interrupts. 2-2-3-2 Initialize POST display service.
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Beep Codes* POST Description 3-4-4-1 Clear parity checkers. 3-4-4-2 Display MultiBoot menu. 3-4-4-3 Clear screen (optional). 3-4-4-4 Check virus and backup reminders. 4-1-1-1 Try to boot with INT 19. 4-1-1-2 Initialize POST Error Manager (PEM). 4-1-1-3 Initialize error logging. 4-1-1-4 Initialize error display function.
The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Message Description 0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly.
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Message Description 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-safe timer takes too long. device Address Conflict Address conflict for the specified device.
Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version 1.05) from Sycard Technology are the only recommended diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card. Each is a Type II PC card that works with test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com/ ).
To install the WMI preloaded on the hard disk: Start Windows, if it is not already running. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup. Using WMI For a complete description of how to use WMI, see the following documentation provided with the notebook: •...
The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. •...
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System Devices Menu Description Video Display Device Sets whether the built-in display automatically switches to an external display, if one is detected. External Pointing Devices Disables the internal pointing devices when an external pointing device is connected. Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy drive during startup.
This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-12). • Part number reference (page 4-13). Service Manual Replaceable Parts Replaceable Parts...
The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.
TFT displays in their products and is not specific to the notebook display. Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.
Type of Imperfection Imperfections Not Allowed • Electrical Imperfections: Bright dots • Dark dots • • Mechanical Imperfections: • Discoloration Polarizer bubbles, dents Definitions of imperfections: Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size.
Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vii. Reference Information Service Manual...