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Table of Contents
Troubleshooting
Related Manuals for Epson NPD4736-00 EN
Summary of Contents for Epson NPD4736-00 EN
- Page 1 User’s Guide NPD4736-00 EN...
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Page 2: Copyright And Trademarks
The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products. - Page 3 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2012 Seiko Epson Corporation. All rights reserved.
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Page 4: Table Of Contents
Selecting Paper......17 Starting Epson Scan Driver....57 Paper type settings on the LCD screen. - Page 5 User’s Guide Contents Safety instructions..... . . 61 Error Indicators Precautions on refilling ink....61 Error Messages on the Control Panel.
- Page 6 Technical Support Web Site....108 Contacting Epson Support....108 Before Contacting Epson.
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Page 7: Introduction
User’s Guide Introduction Introduction Where to Find Information The latest version of the following manuals are available on the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (other than Europe) ❏ Start Here (paper): Provides you with information on setting up the product and installing the software. - Page 8 User’s Guide Introduction ❏ Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP Professional. ❏ Mac OS X refers to Mac OS X 10.5.8 or later.
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Page 9: Important Instructions
User’s Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product. ❏... - Page 10 User’s Guide Important Instructions ❏ Use only the type of power source indicated on the product’s label. ❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off. ❏ Avoid electrical outlets controlled by wall switches or automatic timers. ❏...
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Page 11: Using The Product With A Wireless Connection
Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing. - Page 12 User’s Guide Important Instructions Copying of the following items is prohibited by law: ❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities ❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage ❏...
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Page 13: Getting To Know Your Product
User’s Guide Getting to Know Your Product Getting to Know Your Product Product Parts ADF cover Automatic Document Feeder (ADF) Edge guide ADF input tray (place your originals here to be copied) ADF output tray (your originals are ejected here as they are copied) Edge guide Rear paper feed Paper support extension... - Page 14 User’s Guide Getting to Know Your Product Document cover Scanner glass Control panel Scanner Unit Print head (under this section) Transportation lock Ink reservoir tank (Ink tank) Ink tube AC inlet...
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Page 15: Guide To The Control Panel
User’s Guide Getting to Know Your Product LAN port USB connector * The availability of this part varies by product. Guide to the Control Panel Note: Although the control panel design and menu and option names and other items in the LCD display may slightly differ from the actual product, the method of operation is the same. -
Page 16: Lights
User’s Guide Getting to Know Your Product Lights Lights Function On when the product is on. Flashes when the product is receiving data, printing/copying/scanning, or cleaning the print head. Stays on while the product is connected to a Wi-Fi network. Flashes while the Wi-Fi network settings are being made. -
Page 17: Paper And Media Handling
Introduction to Using, Loading, and Storing Media You can achieve good results with most types of plain paper. However, Epson provides special types of paper that is formulated for the ink used in Epson ink jet products, and we recommend using this paper to ensure high-quality results. -
Page 18: Paper Type Settings On The Lcd Screen
11mm Legal User Defined Envelope Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper Epson Matte Paper - Heavyweight *1 Paper with a weight of 64 g/m² (17 lb) to 90 g/m² (24 lb). *2 The loading capacity for manual 2-sided printing is 30 sheets. -
Page 19: Loading Paper And Envelopes
User’s Guide Paper and Media Handling For this paper Printer driver paper type Plain paper plain papers Epson Bright White Ink Jet Paper Epson Matte Paper – Heavyweight Epson Matte Epson Photo Quality Ink Jet Paper Envelopes Envelope Note: The availability of special media varies by location. For the latest information on media available in your area, contact Epson support. - Page 20 User’s Guide Paper and Media Handling Slide the edge guide to the left. Load paper with the printable side up, against the right side of the rear paper feed. Note: ❏ Fan and align the edges of the paper before loading. ❏...
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Page 21: Placing Originals
For plain paper, do not load paper above the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media. “Selecting Paper” on page 17 &... - Page 22 User’s Guide Paper and Media Handling Important: To prevent paper jams, avoid the following documents. For these types, use the scanner glass. ❏ Documents held together with paper clips, staples, etc. ❏ Documents that have tape or paper stuck to them. ❏...
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Page 23: Scanner Glass
User’s Guide Paper and Media Handling Slide the edge guide until it is flush with the originals. Check that the ADF light in the control panel is on. Note: ❏ The ADF light may stay off if there is any other original on the scanner glass. If you press x in this case, the original on the scanner glass will be copied or scanned instead of the originals in the ADF. - Page 24 Paper and Media Handling Slide the original to the corner. Note: See the following sections if any problems occur with the scanning area or the scanning direction when using EPSON Scan. “The edges of your original are not scanned” on page 100 &...
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Page 25: Copying
User’s Guide Copying Copying Copying Documents Basic copying Follow the steps below to copy documents. Load paper. “Loading Paper and Envelopes” on page 19 & Place your original(s) in the Automatic Document Feeder or on the scanner glass. “Placing Originals” on page 21 &... -
Page 26: Printing
Note for Windows users: ❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click the Software Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions. -
Page 27: Accessing The Printer Driver For Mac Os X
Depending on your application, the Page Setup menu may not appear in the File menu. Print Click Print on the File menu of your application. Epson Printer For Mac OS X 10.7, click System Preferences on the Apple menu and then click Print & Scan. Utility 4 Select your product from the Printers list box, click Options &... -
Page 28: Basic Operations
User’s Guide Printing Basic Operations Basic printing Note: ❏ The screen shots in this section may vary depending on the model. ❏ Before you print, load paper properly. “Loading Paper and Envelopes” on page 19 & ❏ Refer to the section below for the printable area. “Printable area”... -
Page 29: Basic Product Settings For Mac Os X
User’s Guide Printing Select Portrait (tall) or Landscape (wide) to change the orientation of your print. Note: Select Landscape when printing on envelopes. Select the appropriate Paper Type setting. “Paper type settings from the printer driver” on page 18 & Note: Print quality is automatically adjusted for the selected Paper Type. - Page 30 User’s Guide Printing Access the Print dialog box. “Accessing the printer driver for Mac OS X” on page 27 & Note: If the simplified dialog box is displayed, click the Show Details button (for Mac OS X 10.7) or the d button (for Mac OS X 10.6 or 10.5) to extend this dialog box.
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Page 31: Canceling Printing
For Windows Note: You cannot cancel a print job that has been completely sent to the product. In this case, cancel the print job by using the product. Access the EPSON Status Monitor 3. “For Windows” on page 81 &... -
Page 32: Other Options
User’s Guide Printing Click the Print Queue button. The Windows Spooler appears. Right-click on the job you want to cancel and then select Cancel. For Mac OS X Follow the steps below to cancel a print job. Click your product icon in the Dock. In the Document Name list, select the document which is printing. -
Page 33: 2-Sided Printing (For Windows Only)
❏ The surface of the paper may be smeared during 2-sided printing. ❏ This feature is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box. -
Page 34: Fit To Page Printing
User’s Guide Printing Click Settings, and make the appropriate settings. Note: If you want to print a folded booklet, select Booklet. Check the other settings and print. Note: ❏ The actual binding margin may be different from the specified settings depending on your application. Experiment with a few sheets to examine actual results before printing the entire job. -
Page 35: Pages Per Sheet Printing
User’s Guide Printing Choose Scale to fit paper size for Destination Paper Size in the Paper Handling pane and select the desired paper size from the pop-up menu. Check the other settings and print. Pages per sheet printing Lets you use the printer driver to print two or four pages on a single sheet of paper. Note: This feature may not be available at some settings. -
Page 36: Sharing The Product For Printing
User’s Guide Printing Sharing the Product for Printing Setup for Windows These instructions tell you how to set up your product so other users on the network can share it. First you will set up the product as a shared printer on the computer directly connected to it. Then you will add the product to each network computer that will access it. - Page 37 User’s Guide Printing If you want to automatically download printer drivers for computers that are running different versions of Windows, click Additional Drivers and select the environment and the operating systems of the other computers. Click OK, then insert the product software disk. Click OK or Close (if you installed additional drivers).
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Page 38: Setup For Mac Os X
User’s Guide Printing Windows 7 and Vista: Click the Add a printer button. Windows XP: Click the Add a printer button. The Add Printer Wizard appears. Click the Next button. Windows 7 and Vista: Click Add a network, wireless or Bluetooth printer, and then click Next. Windows XP: Select A network printer, or a printer attached to another computer, then click Next. -
Page 39: Scanning
Place your original(s) on the scanner glass. “Placing Originals” on page 21 & Start Epson Scan. ❏ Windows: Double-click the Epson Scan icon on the desktop. ❏ Mac OS X: Select Applications > Epson Software > EPSON Scan. Select Home Mode. - Page 40 User’s Guide Scanning Select Text/Line Art as the Document Type setting. Click Preview. Click Scan.
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Page 41: Image Adjustment Features
Scanning Click OK. Your scanned image is saved. Image Adjustment Features Epson Scan offers a variety of settings for improving color, sharpness, contrast, and other aspects affecting image quality. See the Help for more details on Epson Scan. Histogram Provides a graphical interface for adjusting highlight, shadow, and gamma levels... - Page 42 User’s Guide Scanning Tone Correction Provides a graphical interface for adjusting tone levels individually. Image Adjustment Adjusts brightness and contrast and the balance of red, green, and blue colors in the overall image. Color Palette Provides a graphical interface for adjusting mid-tone levels, such as skin tones, without affecting the highlight and shadow areas of the image.
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Page 43: Basic Scanning From The Control Panel
User’s Guide Scanning Backlight Correction Removes shadows from photos that have too much background light. Dust Removal Removes dust marks from your originals automatically. Text Enhancement Enhances text recognition when scanning text documents. Auto Area Segmentation Makes Black&White images clearer and text recognition more accurate by separating the text from the graphics. -
Page 44: Scan Mode Menu List
❏ If the product is connected to a network, you can select the computer to which you want to save the scanned image. ❏ You can change the computer name displayed on the control panel using Epson Event Manager. Press OK to start scanning. - Page 45 User’s Guide Scanning Select Home Mode from the Mode list. Select the Document Type setting. Select the Image Type setting. Click Preview. “Previewing and Adjusting the Scan Area” on page 50 & Adjust the exposure, brightness, and other image quality settings. Click Scan.
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Page 46: Scanning In Office Mode
In the File Save Settings window, select the Type setting and then click OK. Note: If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying the File Save Settings window. - Page 47 User’s Guide Scanning Select Office Mode from the Mode list. Select the Image Type setting. Select the Document Source setting. Select the size of your original as the Size setting. Select an appropriate resolution for your original(s) as the Resolution setting. Click Scan.
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Page 48: Scanning In Professional Mode
In the File Save Settings window, select the Type setting and then click OK. Note: If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying the File Save Settings window. - Page 49 User’s Guide Scanning Select Professional Mode from the Mode list. Select the type of original(s) you are scanning as the Document Type setting. Select the Document Source setting. If you select Reflective as the Document Type setting, select Photo or Document as the Auto Exposure Type setting.
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Page 50: Previewing And Adjusting The Scan Area
& Note for the Automatic Document Feeder (ADF): ❏ The ADF loads your first document page, and then Epson Scan prescans it and displays it in the Preview window. The ADF then ejects your first page. Place your first document page on top of the rest of the pages, and then load the entire document into the ADF. -
Page 51: Creating A Marquee
❏ Some of the settings that you change after previewing an image are reset if you change the preview mode. ❏ Depending on your document type and the Epson Scan mode you are using, you may not be able to change the preview type. -
Page 52: Various Types Of Scanning
Various Types of Scanning Scanning a Magazine First of all, place your magazine and start Epson Scan. “Starting a Scan” on page 39 & Select Home Mode from the Mode list. -
Page 53: Scanning Multiple Documents To A Pdf File
Select PDF as the Type setting, and then click OK. Your scanned image is saved. Scanning Multiple Documents to a PDF File First of all, place your document and start Epson Scan. “Starting a Scan” on page 39 & Note for the Automatic Document Feeder(ADF):... - Page 54 User’s Guide Scanning Select Professional Mode from the Mode list. Select the Document Source setting. Click Preview. Note for the Automatic Document Feeder (ADF): ❏ The document page ejected by the ADF has not been scanned yet. Reload the entire document into the ADF. ❏...
- Page 55 Select PDF as the Type setting, and then click OK. Note: If the Show Add Page dialog after scanning check box is cleared, Epson Scan automatically saves your document without displaying the Add Page Confirmation window. Epson Scan starts scanning your document.
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Page 56: Scanning A Photo
Save File Select this button when you are finished. The pages are saved in one PDF file. Scanning a Photo First of all, place your photo on the scanner glass and start Epson Scan. “Starting a Scan” on page 39 &... -
Page 57: Software Information
Select Photograph as the Document Type setting. Click Preview. Adjust the exposure, brightness, and other image quality settings. See the Help for more details on Epson Scan. Click Scan. Select JPEG as the Type setting, and then click OK. Your scanned image is saved. -
Page 58: Starting Other Scanning Software
How to start ❏ Windows: Double-click the EPSON Scan icon on the desktop. Or, select the start button icon or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan. ❏ Mac OS X: Select Applications > Epson Software > EPSON Scan. -
Page 59: Menu List Of Control Panel
User’s Guide Menu List of Control Panel Menu List of Control Panel You can use this product as a printer, copier, and scanner. When using one of these functions, except the printer function, select your desired function by pressing the corresponding Mode button on the control panel. Each mode’s main screen appears as you select the mode. -
Page 60: Scan Mode
User’s Guide Menu List of Control Panel Setting Item Setting item and description. Network Settings Check Network You can check the network connection status, and print the report. (Ethernet capable models Connection If there is any problem with the connection, the report helps you only) find the solution. -
Page 61: Refilling Ink
“Ink Bottles” on page 102 & ❏ Epson recommends the use of genuine Epson ink bottles. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior. -
Page 62: Ink Bottle Specifications
Ink bottle specifications ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ Some ink is consumed in the initial charging. In order to produce high quality printouts, the print head in your product will be fully charged with ink. - Page 63 User’s Guide Refilling Ink Note: Be careful not to spill any ink. Snap off the top of the cap, remove the cap of the ink bottle, remove the seal from the bottle, and then install the cap. Important: Install the ink bottle cap tightly; otherwise ink may leak. Note: Do not dispose of the top of the cap.
- Page 64 User’s Guide Refilling Ink Note: If any ink remains in the ink bottle after filling the ink tank up to the upper line, install the cap securely and store the ink bottle upright for later use. Install the cap onto the ink tank securely. Close the ink tank unit cover.
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Page 65: Maintaining Your Product And Software
Make sure that no warnings or errors are indicated in the control panel. Make sure that A4-size paper is loaded in the rear paper feed. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 27 &... -
Page 66: Using The Control Panel
User’s Guide Maintaining Your Product and Software Using the control panel Follow the steps below to check the print head nozzles using the product control panel. Make sure that no warnings or errors are indicated in the control panel. Make sure that A4-size paper is loaded in the rear paper feed. Press x to display the menus. -
Page 67: Cleaning The Print Head
User’s Guide Maintaining Your Product and Software Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly. You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the product by using the buttons. -
Page 68: Using The Control Panel
User’s Guide Maintaining Your Product and Software Make sure that no warnings or errors are indicated in the control panel. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 27 & Click the Head Cleaning icon. -
Page 69: Mac Os X
Make sure that no warnings or errors are indicated in the control panel. Make sure A4-size paper is loaded in the rear paper feed. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 27 &... -
Page 70: Replacing Ink Inside The Ink Tube
❏ This function effects the service life of the ink pads. Ink pads reach their capacity earlier by running this function. Contact Epson Support to request replacement before the end of their service life. When the ink pads are at the end of their service life, the product stops and Epson support is required to continue printing. -
Page 71: Using The Power Ink Flushing Utility For Mac Os X
Make sure that the transportation lock is set to the unlocked (Printing) position. Make sure that no warnings or errors are indicated in the control panel. Access the Epson Printer Utility 4. & “Accessing the printer driver for Mac OS X” on page 30 Click the Power Ink Flushing icon. -
Page 72: Saving Power
Select 3 minutes, 5 minutes, or 10 minutes as the Sleep Timer setting. Then click the Send button. Click the OK button. For Mac OS X Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 27 &... -
Page 73: Checking The Number Of Sheets Of Paper Fed
You can check the number of sheets of paper fed from the printer driver. Click the Printer and Option Information button on your printer driver’s Maintenance window (for Windows) or on the Epson Printer Utility 4 (for Mac OS X). Cleaning the Product Cleaning the exterior of the product To keep your product operating at its best, clean it thoroughly several times a year by using the following instructions. -
Page 74: Cleaning The Interior Of The Product
User’s Guide Maintaining Your Product and Software ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏... -
Page 75: Transporting The Product
User’s Guide Maintaining Your Product and Software Transporting the Product If you move the product some distance, you need to prepare it for transportation in its original box or one of a similar size. Important: ❏ When storing or transporting the product, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. - Page 76 User’s Guide Maintaining Your Product and Software Secure the print head to the case with tape as shown, then close the scanner unit. Note: Do not place tape on the white flat cable inside the product. Set the transportation lock to the locked (Transporting) position. Make sure to install the cap onto the ink tank securely.
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Page 77: Checking And Installing Your Software
Check the list of currently installed programs. For Mac OS X Double-click Macintosh HD. Double-click the Epson Software folder in the Applications folder and check the contents. Note: ❏ The Applications folder contains software provided by third parties. ❏ To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Scan (for Mac OS X 10.7) or Print &... -
Page 78: For Windows
User’s Guide Maintaining Your Product and Software See the following section for information on determining what applications are installed. “Checking the software installed on your computer” on page 77 & For Windows Note: ❏ For Windows 7 and Vista, you need an administrator account and password if you log on as a standard user. ❏... -
Page 79: For Mac Os X
Access the site at: http://www.epson.com Next, select the support section of your local Epson Web site. ❏ To uninstall applications, you must log on to a Computer Administrator account. You cannot uninstall programs if you log on as a limited account user. -
Page 80: Error Indicators
Turn the product off and then back on. Make sure that no paper is Paper jam. Open the scanner unit and remove the paper, still in the product. If the error message still appears, contact Epson then turn off the printer. See your documentation. -
Page 81: Troubleshooting For Printing/Copying
If a problem occurs while printing, an error message will appear in the status monitor window. If an error message appears indicating the product’s ink pads are nearing the end of their service life, contact Epson support to replace them. The message will be displayed at regular intervals until the ink pads are replaced. When the product’s ink pads are saturated, the product stops and Epson support is required to continue printing. - Page 82 When you access EPSON Status Monitor 3, the following window appears: Note: If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
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Page 83: Paper Jams
User’s Guide Troubleshooting for Printing/Copying Click the EPSON Status Monitor icon. The EPSON Status Monitor appears. Paper Jams Caution: Never touch the buttons on the control panel while your hand is inside the product. Important: Be careful not to pull the cables or ink tube, or touch other components inside the product unnecessarily. Otherwise, ink may leak or the product may be damaged. -
Page 84: Removing Jammed Paper From Inside The Product
User’s Guide Troubleshooting for Printing/Copying Removing jammed paper from inside the product Open the scanner unit. Important: Do not lift up the scanner unit when the document cover is open. Remove all of the paper inside, including any torn pieces. Close the scanner unit slowly. -
Page 85: Removing Jammed Paper From The Automatic Document Feeder (Adf)
User’s Guide Troubleshooting for Printing/Copying Removing jammed paper from the Automatic Document Feeder (ADF) Remove the stack of paper from the ADF input tray. Open the ADF cover. Important: Make sure you open the ADF cover before removing jammed paper. If you do not open the cover, the product may be damaged. -
Page 86: Preventing Paper Jams
User’s Guide Troubleshooting for Printing/Copying Remove all of the paper inside, including any torn pieces. Close the Automatic Document Feeder (ADF). Raise the ADF input tray. Carefully remove the jammed paper. Return the ADF input tray to its original position, and close the ADF cover. Preventing paper jams If your paper jams frequently, check the following. -
Page 87: Reprinting After A Paper Jam (For Windows Only)
❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media. -
Page 88: Horizontal Banding
❏ Make sure you use ink bottles with the correct part number for this product. “Ink Bottles” on page 102 & ❏ Try to use genuine Epson ink bottles. ❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product. -
Page 89: Printout Is Blurry, Smeared, Or Scuffed Or Ink Supply Is Poor
“Ink Bottles” on page 102 & ❏ Try to use genuine Epson ink bottles and paper recommended by Epson. ❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate properly if it is tilted. -
Page 90: Miscellaneous Printout Problems
User’s Guide Troubleshooting for Printing/Copying ❏ Run the Head Cleaning utility to clear any clogged ink nozzles. “Cleaning the Print Head” on page 67 & ❏ Run the Print Head Alignment utility. “Aligning the Print Head” on page 68 & ❏... -
Page 91: Size Or Position Of Copied Image Is Incorrect
User’s Guide Troubleshooting for Printing/Copying ❏ If Draft is selected in Quality in the Main window in your printer driver (for Windows), or Draft is selected in Print Quality in Print Settings (for Mac OS X), select another setting. Size or position of copied image is incorrect ❏... -
Page 92: Printing Is Too Slow
❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media. -
Page 93: Paper Is Improperly Loaded
User’s Guide Troubleshooting for Printing/Copying ❏ Make sure the edge guides are snug against the edges of the paper. ❏ Make sure the paper is not curled or folded. If so, flatten it or curl it slightly toward the opposite side before loading. -
Page 94: Increasing The Print Speed (For Windows Only)
User’s Guide Troubleshooting for Printing/Copying ❏ If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the product to your computer without the USB hub. -
Page 95: Other Problem
User’s Guide Troubleshooting for Printing/Copying The following dialog box appears. Select the following check boxes and print speed may be increased. ❏ High Speed Copies ❏ Always spool RAW datatype ❏ Page Rendering Mode ❏ Print as Bitmap For more details on each item, see the online help. Other Problem Printing plain papers quietly When plain paper is selected for the paper type and Standard (Windows) or Normal (Mac OS X) is selected as for... -
Page 96: Troubleshooting For Scanning
❏ Make sure you select the correct product if a scanner list appears when starting to scan. Windows: When you start Epson Scan using the EPSON Scan icon, and the Select Scanner list is displayed, make sure you select the model of your product. -
Page 97: Using The Button
& ❏ Mac OS X: Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan. How to unblock Epson Event Manager Click Start or the start button, and then point to Control Panel. -
Page 98: Using Scanning Software Other Than Epson Scan Driver
Programs and Services list. Click OK. Using scanning software other than Epson Scan driver ❏ If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting. -
Page 99: Problems With Scanning Time
User’s Guide Troubleshooting for Scanning Problems With Scanning Time ❏ Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a Hi-Speed external USB port with your product, make sure it meets the system requirements. “System Requirements”... -
Page 100: The Scanning Area Or Direction Is Unsatisfactory
User’s Guide Troubleshooting for Scanning Ripple patterns appear in your scanned image A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed document. ❏ Rotate your original document. ❏ Rotate the scanned image using the application software after scanning. ❏... -
Page 101: Problems Remain After Trying All Solutions
Click Configuration, select the Preview tab, and then clear the Auto Photo Orientation check box. Then, place your documents correctly. Problems Remain After Trying All Solutions If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings. Click Configuration, select the Other tab, and then click Reset All. -
Page 102: Product Information
Part numbers Black T7741 Important: Genuine Epson ink, other than those specified here, could cause damage that is not covered by Epson’s warranties. Color Black Ink bottle life For best results, use up ink within six months after removing a seal from ink bottle. -
Page 103: Technical Specifications
❏ Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs. -
Page 104: Scanner Specifications
User’s Guide Product Information Envelope #10 4 1/8 × 9 1/2 in. Size Envelope DL 110 × 220 mm Envelope C6 114 × 162 mm Paper types Plain paper Weight 75 g/m² (20 lb) to 90 g/m² (24 lb) Printable area Highlighted portions show printable area. -
Page 105: Automatic Document Feeder (Adf) Specifications
User’s Guide Product Information 216 × 297 mm (8.5 × 11.7 inches) A4 or US letter size Document size Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution 50 to 4800, 7200, and 9600 dpi (50 to 4800 dpi in 1 dpi increments) Image data 16 bits per pixel per color internal 8 bits per pixel per color external (maximum) -
Page 106: Electrical
User’s Guide Product Information Dimensions Storage Width: 435 mm (17.1 inches) Depth: 377 mm (14.8 inches) Height: 226 mm (8.9 inches) Printing Width: 435 mm (17.1 inches) Depth: 540 mm (21.3 inches) Height: 291 mm (11.5 inches) Weight Approx. 6.0 kg (13.2 lb) Approx. -
Page 107: Environmental
User’s Guide Product Information Note: Check the label on the back of the product for its voltage. Environmental Operation: Temperature 10 to 35 ˚C (50 to 95 ˚F) Storage: -20 to 40 ˚C (-4 to 104 ˚F) 1 month at 40 ˚C (104 ˚F) Humidity Operation:* 20 to 80% RH... -
Page 108: Where To Get Help
Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.) -
Page 109: Help For Users In Europe
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period. - Page 110 Where To Get Help Epson Hotline ❏ Sales enquiries and product information ❏ Technical support Phone (62) 21-572 4350 (62) 21-572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl.
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Page 111: Help For Users In Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏... -
Page 112: Help For Users In India
❏ Enquiries on repair services & warranty, product usage and technical support (Techline) Phone: 603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. -
Page 113: Help For Users In The Philippines
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:... - Page 114 User’s Guide Where To Get Help Our Hotline team can help you with the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty...
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Page 115: Index
Aligning print head................68 control panel................68 Automatic Document Feeder (ADF)...........21 Mac OS X..................67 paper jams in.................85, 98 Windows..................67 problems..................98 Help Epson..................108 Epson Event Manager..............58 Epson Scan...................57 Home Mode..................44 Banding....................88 Horizontal banding................88 Blank pages..................91 Blurry prints..................89 Image Adjustment................41 Incorrect characters................90 Canceling printing................31 Initialize..................101... - Page 116 Power Off Timer.................72 Sleep Timer..................72 Professional Mode................48 Office Mode..................46 Reducing page size................34 Pages per sheet printing..............35 Refilling the ink tank..............62 Paper Resizing pages..................34 Epson special paper..............17 Restrictions on copying..............11 feeding problems................92 jams....................83 loading..................19 loading capacity................17 printable area................104 Safety information................9 specifications................103 Saving energy...................72...
- Page 117 User’s Guide Index accessing printer settings............26 checking product status.............81 managing print jobs..............81...