Contents Customer self repair ........................5 Parts only warranty service ..........................5 Illustrated parts catalog ....................... 16 Mechanical components ..........................16 System components ............................ 19 Removal and replacement procedures ................... 25 Required tools ............................25 Preparation procedures ..........................25 Power down the server ........................25 Extend the server from the rack ......................
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Processor..............................54 DIMMs ..............................60 System battery ............................61 System board ............................62 Cabling ............................. 68 SAS hard drive cabling ..........................68 Optical drive cabling ..........................68 BBWC battery cabling ..........................69 Diagnostic tools .......................... 70 Troubleshooting resources ........................... 70 HP ROM-Based Setup Utility ........................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
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Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
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NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità...
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anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR- Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
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Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá...
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bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
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Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 5) Access panel 496056-001 Mandatory Power supply cage 496063-001 Mandatory Fan cage 496067-001 Mandatory Optical drive cage 496076-001 Mandatory SFF hard drive cage 496074-001 Mandatory PCI riser cage 496060-001 Mandatory...
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Item Description Spare part number Customer self repair (on page 5) b) Thermal kit (cleaning pad and thermal 468290-001 Optional grease)* c) Processor heatsink kit* 589013-001 Optional Hardware kit* 496058-001 Mandatory a) Optical device blank — — b) Fan blank —...
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No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá...
System components Item Description Spare part number Customer self repair (on page 5) System components Illustrated parts catalog 19...
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Item Description Spare part number Customer self repair (on page 5) Hot-plug fan, 60-mm 496066-001 Mandatory Power supply — — 498152-001 Mandatory a) AC, hot-plug, 1200 W CS High Efficiency power supply b) AC, hot-plug, 750 W power supply* 511778-001 Mandatory c) AC, hot-plug, 460 W power supply* 511777-001...
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Item Description Spare part number Customer self repair (on page 5) a) 72-GB, 15,000-rpm, dual-port 389343-001 Mandatory b) 146-GB, 15,000-rpm, dual-port 488058-001 Mandatory c) 300-GB, 15,000-rpm, dual-port, enterprise 488060-001 Mandatory d) 400-GB, 10,000-rpm, dual-port 456896-001 Mandatory e) 450-GB,15,000-rpm, dual-port 454274-001 Mandatory 461288-001 Mandatory...
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Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (included with the server) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 70) Preparation procedures To access some components and perform certain service procedures, you must perform one or more of the following procedures: •...
NOTE: If the operating system automatically places the server in Standby mode, omit the next step. Press the Power On/Standby button to place the server in Standby mode. When the server activates Standby power mode, the system power LED changes to amber. IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.
Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 25). Extend the server from the rack (on page 26). Disconnect the cabling and remove the server from the rack. For more information, refer to the documentation that ships with the rack mounting option.
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Remove the cable arm retainer. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: Power down the server (on page 25).
Remove the cable management arm. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at •...
SAS hard drive blank CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Remove the component as indicated.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Access the product rear panel (on page 27). Remove the power supply blank. WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.
Remove the hot-plug power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. To replace the component: Slide the hot-plug power supply into the power supply bay. Connect the power cord to the power supply.
Disconnect the cable from the optical drive. Remove the optical drive. To replace the component, reverse the removal procedure. Optical drive cage To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Power down the server (on page 25).
Disconnect the cable from the optical drive. Remove the optical drive ("Optical drive" on page 33). Remove the optical drive cage. To replace the component, reverse the removal procedure. Power supply backplane To remove the component: Power down the server (on page 25). Remove all power supplies ("Hot-plug power supply"...
Remove the power supply backplane. To replace the component, reverse the removal procedure. Hot-plug fan The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server. The server shuts down in the following temperature-related scenarios: •...
To remove the component: Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the server from the rack" on page 26). Remove the access panel ("Access panel" on page 30). Remove the fan. CAUTION: Do not operate the server for long periods with the access panel open or removed.
Disconnect all cables from the hard drive backplane. Remove the hard drive backplane. To replace the component, reverse the removal procedure. SFF hard drive cage To remove the component: Power down the server (on page 25). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the hard drive backplane ("SFF hard drive backplane" on page 37). Remove the hard drive cage. To replace the component, reverse the removal procedure. LFF hard drive backplane To remove the component: Power down the server (on page 25). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the hard drive backplane. To replace the component, reverse the removal procedure. LFF hard drive cage To remove the component: Power down the server (on page 25). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the hard drive cage. To replace the component, reverse the removal procedure. PCI riser cage To remove the component: CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Power down the server (on page 25).
To replace the component, reverse the removal procedure. Air baffle To remove the component: CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open.
Disconnect the Systems Insight Display cable. Remove the Systems Insight Display. To replace the component, reverse the removal procedure. Front left bezel To remove the component: Power down the server (on page 25). Extend or remove the server from the rack ("Remove the server from the rack"...
Remove the three T-10 Torx screws, and then detach the front bezel. To replace the component, reverse the removal procedure. Front right bezel To remove the component: Extend or remove the server from the rack ("Remove the server from the rack"...
Fan cage To remove the component: Power down the server (on page 25). Extend or remove the server from the rack ("Remove the server from the rack" on page 27, "Extend the server from the rack" on page 26). Remove the access panel ("Access panel"...
To replace the component, reverse the removal steps. When re-installing the fans, press down on the top of each fan to be sure it is seated properly. Expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.
To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Battery-backed write cache procedures Two types of procedures are provided for the BBWC option: •...
CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost. Removing the cache module To remove the component: Power down the server (on page 25). Extend or remove the server from the rack ("Remove the server from the rack"...
Disconnect the cable, and then remove the battery pack. To replace the component, reverse the removal procedure. Recovering data from the battery-backed write cache If the server fails, use the following procedure to recover data temporarily stored in the BBWC. CAUTION: Before starting this procedure, read the information about protecting against electrostatic discharge...
Power up the recovery server. A 1759 POST message is displayed, stating that valid data was flushed from the cache. This data is now stored on the drives in the recovery server. You can now transfer the drives (and controller, if one was used) to another server. Expansion boards Half-length expansion board To remove the component:...
Remove the expansion board. To replace the component, reverse the removal procedure. Heatsink To remove the heatsink: Power down the server (on page 25). Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 30). Remove the PCI riser cage ("PCI riser cage"...
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Remove the heatsink. To replace the heatsink: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.
Install the heatsink. Close and lock the heatsink retaining latches. Install the air baffle. Install the PCI riser cage. Install the access panel ("Access panel" on page 30). Install the server into the rack. Power up the server. Power supply cage assembly To remove the component: Power down the server (on page 25).
Remove all power supplies ("Hot-plug power supply" on page 32). Remove the server from the rack (on page 27). Remove the access panel ("Access panel" on page 30). Remove the PCI riser cage ("PCI riser cage" on page 41). Remove the air baffle ("Air baffle"...
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Open the heatsink retaining bracket. Remove the heatsink. Removal and replacement procedures 55...
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Open the processor retaining latch and the processor socket retaining bracket. Using your fingers, remove the failed processor. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. •...
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If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
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Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.
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Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. Install the heatsink. Removal and replacement procedures 59...
Close and lock the heatsink retaining latches. Install the air baffle ("Air baffle" on page 42). Install the PCI riser cage. Install the access panel ("Access panel" on page 30). Install the server into the rack. Power up the server. DIMMs IMPORTANT: This server does not support mixing RDIMMs and UDIMMs.
Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock.
Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System board To remove the component: Power down the server (on page 25). Extend or remove the server from the rack ("Remove the server from the rack"...
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Open the processor retaining latch and the processor socket retaining bracket. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges. • Do not touch the bottom of the processor, especially the contact area. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts.
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Remove the system board. To replace the component: Install the spare system board. Prepare the processor socket on the spare system board: Open the processor retaining latch and the processor socket retaining bracket. Removal and replacement procedures 64...
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Remove the processor socket protective cover. Install the processor socket cover onto the processor socket of the failed system board. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
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Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.
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During the server startup sequence, press the F9 key to access RBSU. Select the System Options menu. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel.
Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem- specific flowcharts to help you navigate complex troubleshooting processes.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s service level.
For additional security, external USB functionality can be disabled through RBSU. Disabling external USB support in RBSU disables the USB connectors on the local I/O cable. Internal USB functionality is unaffected. Internal SD support An internal SD connector is available for use with embedded Hypervisors. This solution provides for use of a permanently installed SD card in the internal connector, decreasing the possibility of tampering or loss.
Component identification Front panel components • SFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays SATA optical drive bay Video connector USB connectors (2) • SFF model with optional hard drive cage Item Description Quick release levers (2) Systems Insight Display Hard drive bays Hard drive bays (optional)
Item Description Video connector USB connectors (2) • LFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays USB connectors (2) Video connector Front panel LEDs and buttons Item Description Status UID LED and button Blue = Activated Flashing blue = System being remotely managed Off = Deactivated Component identification 75...
Item Description Status System health LED Green = Normal Amber = System degraded. Red = System critical. To identify components in degraded or critical state, see "Systems Insight Display LEDs (on page 76)." Power On/Standby button Green = System on and system power LED Amber = System in standby, but power is still applied Off = Power cord not attached or power supply failure...
Item Description Status NIC link/activity LED Green = Network link Flashing green = Network link and activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel LEDs and buttons"...
Health LED Status Systems Insight System power Display LED and color Fan (amber) Green Two or more fans have failed or been removed. Power supply (amber) Amber • Only one power supply is installed and that power supply is in standby. •...
PCI slot 1 Power supply bay 2 Power supply bay 1 (populated) USB connectors (2) Video connector NIC 1 connector NIC 2 connector Mouse connector Keyboard connector Serial connector iLO 2 connector NIC 3 connector NIC 4 connector Rear panel LEDs and buttons Item Description Status...
System board System board components Item Description Processor 2 DIMM slots SAS power connector A SAS power connector B Front I/O connector SATA optical drive connector Internal USB connector System battery Power supply backplane connector NMI jumper System maintenance switch Processor socket 2 Primary riser connector SD card slot...
Item Description Processor 1 DIMM slots Secondary riser connector SAS connector A SAS connector B Cache module connector Fan connector 1 Fan connector 2 Fan connector 3 Fan connector 4 Fan connector 5 Fan connector 6 System maintenance switch Position Default Function Off = iLO 2 security is enabled.
NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms. Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and applications.
DIMM identification IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported.
SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or Alternating amber The drive has failed, or a predictive failure alert has been flashing and blue received for this drive;...
Interpretation Online/activity Fault/UID LED LED (green) (amber/blue) Flashing The drive is active, and it is operating normally. irregularly Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.
Battery pack LEDs Item ID Color Description Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller.
LED3 pattern LED4 pattern Interpretation — One blink per The battery pack is below the minimum charge level and is being second charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -30°C to 50°C (-22°F to 122°F) Storage -30°C to 60°C (-22°F to 140°F) Maximum wet bulb 28°C (82.4°F) temperature Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level.
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Rated steady-state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input •...
Rated steady-state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/).