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Samsung WW80CGC Series Service Manual
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Samsung WW80CGC Series Service Manual

Samsung WW80CGC Series Service Manual

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SERVICE
WASHING MACHINE (DRUM)
WW81CGC04AABEG
WASHING MACHINE
DRUM TYPE
The model code is on the next page.
WW80CGC0EDAELE
Manual
Service Manual for professional repairers
CONTENTS
1. Safety Instructions
2. Features and Specifications
3. Disassembly and Reassembly
4. Troubleshooting
5. PCB Diagram
6. Wiring Diagram
7. Reference

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Summary of Contents for Samsung WW80CGC Series

  • Page 1 WASHING MACHINE DRUM TYPE The model code is on the next page. SERVICE Manual Service Manual for professional repairers WASHING MACHINE (DRUM) CONTENTS 1. Safety Instructions 2. Features and Specifications 3. Disassembly and Reassembly 4. Troubleshooting 5. PCB Diagram 6. Wiring Diagram 7.
  • Page 2 MODEL CODE WW80CGC******* WW90CGC******* WW80CGC04AAEEG WW80CGC04DAHEF WW90CGC04AABEG WW90CGC04DAELE WW80CGC04AAEEN WW80CGC04DAHEO WW90CGC04AAEEG WW90CGC04DAHEF WW80CGC04AAEWS WW80CGC04DAHET WW90CGC04AAEEG WW90CGC04DAHEO WW80CGC04AAHEG WW80CGC04DAHEU WW90CGC04AAEEN WW90CGC04DAHET WW80CGC04AAHEN WW80CGC04DAHLE WW90CGC04AAEWS WW90CGC04DAHEU WW80CGC04ATEEG WW80CGC04DAHLE WW90CGC04AAHEN WW90CGC04DAHLE WW80CGC04ATEEN WW80CGC04DTEEC WW90CGC04ATHEN WW90CGC04DAHLE WW80CGC04ATEWS WW80CGC04DTEEF WW90CGC04DABAH WW90CGC04DAHLE WW80CGC04ATHEN WW80CGC04DTEEO WW90CGC04DABEC WW90CGC04DTEEC WW80CGC04CABEE WW80CGC04DTEET WW90CGC04DABEF...
  • Page 3 "look and feel" and arrangement of such Content, contained in this manual is owned, controlled or licensed by or to Samsung, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
  • Page 4 CONTENTS 1. Safety instructions ................... 1 1-1.
  • Page 5 Any damage to the product caused by an attempt to repair the product by any person other than a Samsung certified service provider will not be covered by the warranty.
  • Page 6 WARNING WHILE SERVICING • Check if the power plug and outlet are damaged, flattened, cut or otherwise degraded. 4 If faulty, replace it immediately. Failing to do so may result in electric shock or fire. • Completely remove any dust or foreign material from the housing, wiring and connection parts. 4 This will prevent a risk of fire due to tracking and shorts in advance.
  • Page 7 CAUTION BEFORE SERVICING • Do not sprinkle water onto the washing machine directly when cleaning it. 4 This may result in electric shock or fire, and may shorten the product lifetime. • Do not place any containers with water or any other liquid on the washing machine 4 If the water is spilled, it may result in electric shock or fire.
  • Page 8 CAUTION AFTER SERVICING • Ensure that all components are reassembled correctly and are safe before connecting the appliance to the mains supplies. 4 Ensure all electrical safety tests are carried out, before and after any work is carried out on the appliance. •...
  • Page 9 2. FEATURES AND SPECIFICATIONS 2-1. CONCEPT ■ COMMON FEATURES Features Description Ecobubble™ • Enjoy a powerful, but gentle cleaning performance, even at low temperatures, with Ecobubble™ technology. When you add detergent, it is dissolved and activated by turning it into bubbles. It then quickly penetrates every fiber of fabric and loosens dirt and stains, which improves soil removal by up to 24%.
  • Page 10 Features Description StayClean Drawer • Stop wasting detergent and avoid the tedious task of cleaning the detergent drawer. The StayClean Drawer ensures that more of the detergent is washed away with a specially designed water flushing system. So there is less unsightly soap residue and the tray stays cleaner and more hygienic.
  • Page 11 8.0 / 9.0kg Power Washing and heating AC 220~240V / 50Hz 1900 – 2300W consumption Spin revolutions 1400 RPM - please visit Samsung official website to receive most up-to-date information about software and product maintenance. Features and Specifications _ 7...
  • Page 12 2-3. COMPARING SPECIFICATIONS WITH EXISTING MODELS Project WW5000C Image Capacity (kg) Drum Volume(ℓ) 1400 Main Spec Motor Water Supply Cold only Drainage Pump Eco Bubble ● Hygiene Steam ● AOW/AD Speed Spray ● Q-drive Ecobubble ● AI Control ● (Smart Control) DISPLAY 5000C Design...
  • Page 13 2-4. OPTIONS SPECIFICATIONS Unit Part Code Figure Description To remove the shipping bolts Bolt Spanner DC60-00104A To adjust the leveling leg DC97-17845A (Cold) Cold only 1, Assy Hose To setup water supply. Water DC97-17845B (Hot) Cold+Hot 2(★) Hose Water DC67-00675B To setup water supply.
  • Page 14 Torque wrench The Tool for assembly of heater and Tub - For information about purchasing parts and tool, please visit http://www.samsung.com/support - For the part code information, please refer the attached file 'Exploded View'. 10 _ Disassembly and Reassembly...
  • Page 15 3-2. STANDARD DISASSEMBLY DRAWINGS ► This is a standard disassembly diagram and may differ from the actual product. Use this material as a reference when disassembling and reassembling the product.  Disassembly Part Figure Description 1. Remove 2 screws holding the Cover Top at the back of the unit using (+) screw driver.
  • Page 16  Reassembly Part Figure Description 1. Fit the hole and press the Cap Rinse so that it can be assembled. 2. Make sure to fit the rail when reassembling the Assy drawer. Assy Drawer 3. Put the drawer in the right direction. 12 _ Disassembly and Reassembly...
  • Page 17  Disassembly Part Figure Description - Before you start, disassemble Assy Cover Top, Assy Drawer. 1. Remove 2 screws holding the drawer and panel using (+) screw driver. 2. Remove the screws at the top of the ASSY- PANEL CONTROL using (+) screw driver. (3ea) 3.
  • Page 18 Part Figure Description Assy Panel Control (LED) 7. Disassembly Knob Encoder by pull in the direction of the arrow. 14 _ Disassembly and Reassembly...
  • Page 19  Reassembly Part Figure Description 1. Make sure to fit the knob shaft while assembling Knob Encoder by hand. 2. Assemble the rear part of the panel. Be careful not to break the hook. Assy Panel Control (LED) 3. Assemble 2 screws using (+) screw driver. 4.
  • Page 20 Part Figure Description 5. Assemble the hook of housing drawer and aseemble screws at the top of the ASSY-PANEL CONTROL with (+) screw driver. Assy Panel Control Be careful not to break the hook. (LED) 6. Assemble 2 screws holding the drawer and panel with (+) screw driver.
  • Page 21 Part Figure Description 3. Separate the water valve hose with long nose plier. Assy Housing-Drawer 4. Separate Housing Drawer low by pressing the hooks on both sides by hand. To fully separate, disassemble Water Valve. Be careful not to break the hook. Disassembly and Reassembly _ 17...
  • Page 22  Reassembly Part Figure Description 1. Assemble the Housing Drawer low by pressing the hooks on both sides by hand. Be careful not to break the hose. Assy Housing-Drawer 2. Assemble the water valve hose with long nose plier. Be careful not to break the hook. Make sure to insert the hoses and assemble the clamp, band rings correctly.
  • Page 23 Part Figure Description 3. Assemble the Band rings. (2ea) Make sure to insert the hoses and assemble the clamp, band rings correctly. There’re risks of leakage or poor performance when it’s misassembled. Assy Housing-Drawer 4. Remove 4 screws to disassemble frame plate- up using (+) screw driver.
  • Page 24  Disassembly Part Figure Description 1. Separate the Assy Cover Top. 2. Separate the 3 connectors and clamps by hand and remove 3 hoses with long nose pliers. Water Valve 3. Remove 2 screws holding the water supply valve using (+) screw driver. ...
  • Page 25  Disassembly Part Figure Description Before you start, disassemble Assy Cover Top, Assy Panel Control. Be careful not to tear up the diaphragm. 1. Using long nose pliers, pick up one of the rings on Wire-Diaphragm which connect the spring and the wire ends. Then, separate the Wire-Diaphragm from the FRAME-FRONT and Disconnect the Diaphragm.
  • Page 26 Part Figure Description 6. Remove cover filter by hand. 7. Press the hook to remove Guide cover filter using (-) screw driver. Be careful not to break the hook. 8. Pull the Guide filter towards you. Frame Front 9. Lift Frame front up to disassemble. Unfasten 6(Depending on the model, there can be 4 screws) screws that hold the cover back in place Cover-Back...
  • Page 27  Disassembly Part Figure Description Before you start, disassemble Cover-Back. 1. Separate the belt by pulling the belt towards Belt your body and slowly rotate the pulley. Be careful not to get your finger pinched.  Reassembly Part Figure Description 1.
  • Page 28  Disassembly Part Figure Description Before you start, disassemble Cover-Back and Belt. Wire Housing 1. Separate the Wire Housing from the motor by hand. Take a look at the hook and put it in the right place DIT Motor Wire Housing 2.
  • Page 29  Disassembly Part Figure Description - Before you start, disassemble the Cover-Back. 1. Disconnect two wire connectors. Leakage Sensor 2. Remove 4 screws at the bottom of set using (+) (Option) screw driver. 3. Remove 2 screws using (+) screw driver. Disassembly and Reassembly _ 25...
  • Page 30  Disassembly Part Figure Description Separate the Assy Cover Top. 1. Disconnect the wire and hose between the PRESSURE HOSE and the water level sensor for repair / replacement. Water Level Sensor 2. Push the clip of the water level sensor from one side of the frame and pull it out to remove it using long nose pliers.
  • Page 31  Reassembly Part Figure Description 1. Connect the wire and hose between the PRESSURE HOSE and the water level sensor. Water Level Sensor 2. Push the clip of the water level sensor to fit the hole located on the right side of the frame. 3.
  • Page 32  Disassembly Part Figure Description Before you start, disassemble Assy Cover Top, Assy Panel Control and Frame Front. 1. Remove the wire by disassembling the 3 hooks using long nose plier. 2. Disassemble the terminal and remove the holders using long nose pliers. Assy Door 3.
  • Page 33  Reassembly Part Figure Description 1. Put the terminal through the biggest hole and assemble 3 hooks as shown in the pictures. BACK SIDE FRONT SIDE 2. Assemble the door with Frame Front by fitting the two hooks and assemble 2 screws holding the Assy door with (+) screw driver.
  • Page 34  Disassembly Part Figure Description Before you start, disassemble Assy Cover Top, Assy Panel Control and Frame Front. Drain Pump The pump is located in the blue box. 30 _ Disassembly and Reassembly...
  • Page 35 Part Figure Description 1. Remove the remaining water through the drainage hose. Place a bowl under the drainage hose to catch any water that may flow out. 2. Remove 2 screws holding the drain pump using (+) screw driver. Drain Pump 3.
  • Page 36  Reassembly Part Figure Description 1. Assemble the pump in the right position as shown in the picture, pull the drainage hose towards you. Be careful not to rip the drainage hose. 2. Assemble 2 screws holding the drain pump using (+) screw driver.
  • Page 37  Disassembly Part Figure Description Before you start, disassemble Assy Cover Top and Assy Panel Control. 1. Open the Door. Remove the Wire Diaphragm and remove the Frame Front. 2. Remove 2 screws with (+) screw driver. Door-Lock S/W 3. Remove Cover Door Switch by gently pushing the red box part with (-) screw driver.
  • Page 38  Reassembly Part Figure Description 1. Assemble the terminals. (2ea) Make sure the Wire harness are not getting stuck in other parts. 2. Assemble the Cover Door Switch by gently pushing the red box part with hand. Make sure the Wire harness are not getting stuck in other parts.
  • Page 39  Disassembly Part Figure Description 1. Separate the Cover Back. The Heater is located in the blue box. Heater 2. Separate the Connection Housing (4ea) and Holder. 3. Remove the nut holding the heater and separate the heater using the 10mm box driver. Disassembly and Reassembly _ 35...
  • Page 40  Reassembly Part Figure Description 1. Assemble the heater and using the 10mm box d ssemble the nut holding the heater. Heater 2. Connect the Connection Housing (4ea) and Holder. Make sure the Wire harness are not getting stuck in other parts. 36 _ Disassembly and Reassembly...
  • Page 41  Disassembly Part Figure Description 1. Separate the Cover Back. The Heater is located in the blue box. Thermostats 2. Separate the Connection Housing (1ea) and Holder 3. Remove the thermostat by grabbing a rubber part and pulling it. Disassembly and Reassembly _ 37...
  • Page 42  Reassembly Part Figure Description 1. Assemble the thermostat by pushing it. Thermostats blue green 2. Assemble the terminals as shown in the picture. Make sure the Wire harness are not getting stuck in other parts. Yellow&Red  Disassembly Part Figure Description 1.
  • Page 43  Reassembly Part Figure Description 1. Assemble Cover PCB Main with Assy kit. Assemble BLDC Motor. 2. Assemble guide wire and 2 screws holding the Assy kit on the right also fit 2 hooks with frame holes. Assy Main PCB 3.
  • Page 44  Disassembly Part Figure Description Before you start, disassemble Assy Cover Top, Assy Panel Control and Frame Front. 1. Disassemble Frame Plate-Up by removing 4 screws using (+) screw driver. Spring & Damper 1. Remove 2 bolts holding damper on both sides using box driver (13mm).
  • Page 45  Reassembly Part Figure Description 1. Assemble 2 bolts with the Tub using 13mm Box driver. 2. Assemble the spring with Tub. Spring & Damper 3. Grab both side of spring and assemble the tub with the frame. 4. Assemble 2 bolts holding damper on both sides using box driver (13mm).
  • Page 46  Disassembly Part Figure Description Before you start, disassemble Assy Cover Top, Sub PBA and Frame Front. 1. Remove 4 screws to disassemble frame plate- up using (+) screw driver. 2. Remove 3 bolts holding weight balancer-up using box driver (13mm). 3.
  • Page 47 Part Figure Description 5. Grab both side of spring and separate the tub from the frame. 6. Remove all the hoses using long nose pliers and (+) screw driver. Be careful not to break the hose. Assy Drum 7. Remove wire diaphragm by using (+) screwdriver.
  • Page 48 Part Figure Description 9. Remove bolt holding pulley using 19mm box driver. 10. Remove bolts (15ea) using 10mm box driver. Hold the pulley with the other hand so it doesn't spin. Some pulleys are made with diecasting, and they have earth which needs to be removed with (+) screw driver.
  • Page 49 Part Figure Description 12. Remove 2 screws using (+) screw driver to disassemble bracket heater. Assy Drum 13. To remove the drum lifter, remove the screw using (+) screw driver and pull the lifter by hand. (3ea) Flange shaft 14. To remove the flange shaft, remove 3 bolts using 13mm box driver.
  • Page 50  Reassembly Part Figure Description Flange shaft 1. Assemble the flange shaft with 3 bolts using 13mm box driver. Assy Drum 2. Assemble the drum lifter pushing the lifter by hand and using (+) screw driver (1ea). When assemble, be aware of the directionality. 3.
  • Page 51 Part Figure Description 4. Assemble bolts (15ea) using 10mm box driver. 5. Assemble bolt holding pulley using 19mm box driver. Hold the pulley with the other hand so it doesn't spin. Assy Drum 6. Assemble wire diaphragm and diaphragm by using (+) screwdriver.
  • Page 52 Part Figure Description 7. Assemble all the hoses using long nose pliers. 8. Assemble Spring & Damper (Look at the Spring & Damper part) Assy Drum 9. Assemble 3 bolts holding weight balancer-up using box driver (13mm). 48 _ Disassembly and Reassembly...
  • Page 53 Part Figure Description 10. Assemble 3 bolts each holding weight balancers using box driver (13mm). Assy Drum 11. Assemble 4 screws to hold the frame plate-up using (+) screw driver. Weight Balancers are heavy, be aware of any injuries Disassembly and Reassembly _ 49...
  • Page 54  Disassembly Part Figure Description Before you start, disassemble Cover Top first 1. Remove a hose by hand. Drum Lifter 2. Through the hole, disassemble the screws with (+) screw driver. (3ea) (If you can’t see the screw, slowly rotate the drum with hand) 3.
  • Page 55 Part Figure Description ASSY PCB KIT (MAIN) Replace the ASSY PCB KIT - Main PBA and Coil harmonic ASSY PCB DISPLAY/ ASSY MODULE Replace the ASSY MODULE (DISPLAY) ASSY PCB KIT (INVERTER) Replace the ASSY PCB KIT - Q-DRIVE MODEL ONLY 4 Check Points for Troubleshooting 1.
  • Page 56 4. TROUBLESHOOTING 4-1. INFORMATION CODE ► When an abnormal condition occurs, melody sounds and displays Info. code indications as shown in the following Info. codes are shown until the status has cleared. Information Information Type Causes Corrective Actions Code - The part of the hose where the water level sensor is located is damaged (punctured).
  • Page 57 Information Information Type Causes Corrective Actions Code - Foreign material is entering the water supply valve. - The water supply valve terminal is not connected. (Wire disconnected) - The warm water and rinse connectors are wrongly • Water supply valve fault. connected to each other.
  • Page 58 Information Information Type Causes Corrective Actions Code - The washing heater is short-circuited or has a wire disconnected. - The washing heater in the tub has an error.(Contact error, temperature sensor fault) - If the water level sensor operates without water because water is frozen or for any other reason and the temperature sensor engaged at the bottom to •...
  • Page 59 Information Information Type Causes Corrective Actions Code - The washing heater in the tub has an error. (Contact error, temperature sensor fault) - The connector is connected incorrectly or is disconnected. - If the water level sensor operates without water •...
  • Page 60 Information Information Type Causes Corrective Actions Code - A switch contact error because of damage to the Add Door switch. - When the add door is pulled by force. • Add door open/close switch fault. - This occurs in the hot wash because the add door is pushed due to a pressure difference from internal •...
  • Page 61 4-2. DIAGNOSTIC CODE & CORRECTIVE ACTION ► These are common troubleshooting procedures for each drum-type washer error mode. For detailed information, refer to the general repair scripts. Test Equipment Remarks Digital Multi-meter a device that measures voltage, resistance value, frequency, etc. Information Information Causes...
  • Page 62 Information Information Causes Corrective Actions Description of Photo Type Code • Check the motor Power connector terminal connections and contacts. • Check whether there is the motor power cable and power connector • Overcurrent occurs during or not. (“A”) motor operation. •...
  • Page 63 Information Information Causes Corrective Actions Description of Photo Type Code • Check the wire connections and terminal contacts between the sub • The signals between the and main PBAs. sub and main PBAs are not • Check for disconnected wires. sensed.
  • Page 64 Information Information Causes Corrective Actions Description of Photo Type Code • Check the consumer’ s power conditions. : Make sure to check the operating voltage. • Connect a tester to the internal power terminals during the Boil • Power condition fault. or Dry operations and observe •...
  • Page 65 Information Information Causes Corrective Actions Description of Photo Type Code ▶ Type1 The resistance of Nos. 3 and 5 of the DOOR LOCK SWITCH must be approximately 1 000Ω±50%. ▶ Type2 The resistance of No. 2 and 3 of the DOOR LOCK SWITCH must be approximately 1 55~200Ω ( In state of pushing slider) •...
  • Page 66 Information Information Causes Corrective Actions Description of Photo Type Code Check for any leakage on the base, Hose, Valve and Tub connections. • Check for any leakage. • Check for any leakage on the base, Water Hose, Valve and Tub connections •...
  • Page 67 Information Information Causes Corrective Actions Description of Photo Type Code Check the wire connections. Replace if necessary. Mems PBA • Error detected in the 1. Check the wire connections. Mems PBA or data error 2. Replace the Mems PBA. detected. 3.
  • Page 68 Information Information Causes Corrective Actions Description of Photo Type Code • Drum overheating error (water temperature 93˚C or higher) • Normal operation when the temperature drops • The washing heater is short-circuited or has a wire disconnected. • The washing heater in the •...
  • Page 69 4-3. INFORMATION CODE INFORMATION DISPLAY ※WARNING※ This Process should be done with NO LOAD in the washing machine. • Plug the power cord and turn on the washing machine power by pressing the power button. • Click the Delay End to set the “17 o’clock”. •...
  • Page 70 4-4. PROBLEM CHECK POINT PROBLEM SOLUTION • Make sure the washing machine is plugged in. • Make sure the door is properly closed. The washing machine won’t start. • Make sure the water tap is open. • Tap Start or Press Start/Pause button again. •...
  • Page 71 5. PCB DIAGRAM 5-1. MAIN PCB ► This Document can not be used without Samsung’s authorization. ⑥ ⑤ ④ ③ ② ⑦ ① Location Part No. Function Description CN101 Reactor(LIVE) Connecting to Reactor(Live Signal) RY101 Power Relay(NEUTRAL) Power cut to reduce standby power when power off mode...
  • Page 72 MAIN PBA ► This Document can not be used without Samsung’s authorization. 5. CN403 15. WATER_LEVEL_2 1. GND 16. RX_FROM_DISPLAY 2. COLD_VALVE 3. DC_DOOR_OPEN_CLOSE 17. GND 18. TX_TO_DISPLAY 4. HOT_VALVE 19. 5V 5. WATER_TEMP 6. PRE_VALVE 20. DISPLAY_RESET 21. RX_FROM_TEST 7.
  • Page 73 5-2. DISPLAY PCB (5000C) ► This Document can not be used without Samsung’s authorization. ② ① Location Part No. Function Description CN801 DC POWER/MAIN ↔ DISPLAY COMMUNICATIOIN 12V, 5V DC power for operating display PBA UART Communication between Main and Display...
  • Page 74 DISPLAY PCB (5000C) ► This Document can not be used without Samsung’s authorization. 1. CN801 1. CN301 1. N.C 1. 12V 2. N.C 2. N.C 3. MAIN_TO_TX 3. DURM LIGHT SIGNAL 4. MAIN_TO_RX 5. RESET 6. 5V 7. GND 8. 12V 9.
  • Page 75 6. WIRING DIAGRAM 6-1. WIRING DIAGRAM (LED) ► This Document can not be used without Samsung’s authorization. n REFERENCE INFORMATION BLACK BLUE GREEN GRAY NATURAL ORANGE PINK SKYBLU SKYBLUE VIOLET WHITE YELLOW Wiring Diagram _ 71...
  • Page 76 7. REFERENCE 7-1. WW5000C PROJECT NAME Digit Line- RPM/ Category TYPE Capacity Year 제품특징 Grade Feature Door Body Region Motor W W 8 Code TYPE Capacity Year 제품특징 Grade Line-up AOW/ 기능 code 표기용량 code Year Code 제품특징 Code Q-DRIVE 디자인...
  • Page 77 7-2. TERMINOLOGY The pump that drains the water from the washing machine generated while the washing 1. Drain Pump machine is running The heater is located on the tub inside the washing machine. It heats the water to increase 2. Heater wash efficiency.
  • Page 78 North & Latin America gspn3.samsungcsportal.com China china.samsungportal.com © 2023 Samsung Electronics Co.,Ltd. All rights This Service Manual is a property of Samsung Electronics Co.,Ltd. reserved. Any unauthorized use of Manual can be punished under applicable Printed in Korea International and/or domestic law.

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