Advertisement
Quick Links
Advertisement
Related Manuals for Dell Vostro 3690
Summary of Contents for Dell Vostro 3690
- Page 1 Vostro 3690 Service Manual Regulatory Model: D29M Regulatory Type: D29M004 July 2021 Rev. A02...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
- Page 3 Contents Chapter 1: Working inside your computer..................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 After working inside your computer..........................9 Chapter 2: Disassembly and reassembly..................10 Recommended tools................................10 Screw List....................................
- Page 4 Updating the BIOS using the USB drive in Windows..................78 Clearing CMOS settings/RTC reset..........................78 Clearing BIOS (System Setup) and system passwords................... 79 Chapter 5: Troubleshooting......................80 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0...............80 System diagnostic lights..............................80 Real-Time Clock (RTC Reset)............................82 WiFi power cycle................................82...
- Page 5 Chapter 6: Getting help and contacting Dell................83 Contents...
- Page 6 You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
- Page 7 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
- Page 8 Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...
- Page 9 It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
- Page 10 Disassembly and reassembly Recommended tools The procedures in this document require the following tools: ● Phillips # 1 screwdriver ● Small flat blade screwdriver Screw List The following table shows the screw list and the images for different components. NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
- Page 11 Table 1. Screw list (continued) Component Screw type Quantity Image 2.5-inch hard drive M3x3 3.5-inch hard drive #6-32 Hard-drive bracket #6-32 System board #6-32 Disassembly and reassembly...
- Page 12 Major components of your system 1. Side cover Disassembly and reassembly...
- Page 13 2. Power-supply unit 3. Hard-drive assembly 4. Hard-drive assembly 5. Hard-drive bracket 6. Memory module 7. WLAN card 8. Front I/O bracket 9. Hard-drive bay support bracket 10. Front bezel 11. Chassis 12. System board 13. Graphics card 14. Processor 15.
- Page 14 Steps 1. Loosen the two thumbscrews (#6-32) that secure the side cover to the chassis. 2. Slide and lift the side cover from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure: About this task The following images indicate the location of the side cover and provide a visual representation of the installation procedure.
- Page 15 Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Slide the side cover towards the front of the computer until it snaps in place. 3. Tighten the two thumbscrews (#6-32) to secure the side cover to the chassis. Next steps Disassembly and reassembly...
- Page 16 1. Follow the procedure in After working inside your computer. Front cover Removing the front cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the front cover and provide a visual representation of the removal procedure: Steps 1.
- Page 17 About this task The following image indicates the location of the front cover and provides a visual representation of the installation procedure: Steps 1. Position the front cover to align the tab holders on the cover with the slots on the chassis. 2.
- Page 18 About this task CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module. NOTE: Note the slot and the orientation of the memory module in order to install the replacement in the correct slot. The following image indicates the location of the memory modules and provides a visual representation of the removal procedure: Steps...
- Page 19 Steps 1. Ensure that the securing-clips are in the open position. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Insert the memory module into the memory-module connector until the memory module snaps into position and the securing clip locks in place.
- Page 20 About this task The following images indicate the location of the 2.5-inch hard drive assembly and provide a visual representation of the removal procedure. Disassembly and reassembly...
- Page 21 Steps 1. Disconnect the data and power cables from the 2.5-inch hard drive. 2. Remove the single (#6-32) screw that secures the 2.5-inch hard-drive assembly to the hard-drive bracket. 3. Slide and lift the hard-drive assembly upwards to release it from the slots on the hard-drive bracket. 4.
- Page 22 Disassembly and reassembly...
- Page 23 Steps 1. Slide the 2.5-inch hard drive into the hard-drive cage. 2. Replace the four (M3x3) screws to secure the 2.5-inch hard drive to the hard-drive cage. NOTE: If your system configuration has two 2.5-inch hard drives, you have to replace eight (M3x3) screws. 3.
- Page 24 About this task The following images indicate the location of the 3.5-inch hard drive assembly and provide a visual representation of the removal procedure. Disassembly and reassembly...
- Page 25 Steps 1. Disconnect the data and power cables from the 3.5-inch hard drive. 2. Remove the two (#6-32) screws that secure the 3.5-inch hard-drive assembly to the hard-drive bracket. 3. Slide and lift the hard-drive assembly. 4. Remove the two (#6-32) screws that secure the 3.5-inch hard drive to the hard-drive cage. 5.
- Page 26 Disassembly and reassembly...
- Page 27 Steps 1. Align and slide the 3.5-inch hard drive into the hard-drive cage. 2. Replace the two (#6-32) screws to secure the 3.5-inch hard drive to the hard-drive cage. 3. Align and slide the hard drive assembly into the hard-drive bracket. 4.
- Page 28 About this task The following image indicates the location of the hard drive bracket and provides a visual representation of the removal procedure. Disassembly and reassembly...
- Page 29 Steps 1. Unroute the power and SATA cables from the routing guides on hard-drive bracket. 2. Remove the single (#6-32) screw securing the hard drive-bracket to the chassis. 3. Lift the hard-drive bracket from the chassis. 4. Remove the hard-drive bracket from the chassis. Installing the hard-drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
- Page 30 Steps 1. Insert the tabs on the hard-drive bracket into the slot on the system at 30-degree angle. 2. Lower the hard-drive bracket so that it is placed in its slot. 3. Replace the single (#6-32) screw securing the hard-drive bracket to the chassis. 4.
- Page 31 ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2.
- Page 32 ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2.
- Page 33 Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. About this task NOTE: Removing the coin-cell battery resets the BIOS setup program's settings to default. It is recommended that you note the BIOS setup program's settings before removing the battery.
- Page 34 About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure. Steps 1. Insert the coin-cell battery into its slot on the system board with the positive side (+) label facing up. 2.
- Page 35 Steps 1. Remove the screw (M2x3) that secures the wireless card to the system board. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card at an angle from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
- Page 36 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...
- Page 37 Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front cover. 4. Remove the hard-drive bracket. NOTE: Note the routing of all cables as you remove them so that you can route them correctly while you are replacing the power-supply unit.
- Page 38 Disassembly and reassembly...
- Page 39 Steps 1. Unroute the power supply cables from their routing guides on the chassis. 2. Remove the three (#6-32) screws that secure the metal bracket. 3. Lift the metal bracket away from the chassis. 4. Disconnect the power cables from the system board. NOTE: The power-supply cable is connected to the system board at two locations and supply power to the following components:...
- Page 40 About this task The following images indicate the location of the power-supply unit and provide a visual representation of the installation procedure. Disassembly and reassembly...
- Page 41 Disassembly and reassembly...
- Page 42 Steps 1. Place the metal bracket into the chassis so that the screw holes are aligned. 2. Replace the three (#6-32) screws to secure the metal bracket to the chassis. 3. Route the power cables through the routing clip on the metal bracket. 4.
- Page 43 Fan and heat-sink assembly Removing the fan and heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front cover. 4. Remove the hard-drive bracket. About this task CAUTION: The heat sink may become hot during normal operation.
- Page 44 Steps 1. Gently pull the grommets to release the fan shroud from the fan and heat sink assembly . 2. Lift the fan shroud away from the chassis. 3. Disconnect the fan cable from the system board. 4. In a reverse sequential order (4>3>2>1) loosen the four captive screws (M3) that secure the fan and heat-sink assembly to the system board.
- Page 45 Steps 1. Gently place the fan and heat-sink assembly on the system board. 2. Align the screw holes on the fan and heat-sink assembly with the screw holes on the system board. 3. In sequential order (1>2>3>4) tighten the four captive screws that secure the fan and heat-sink assembly to the system board.
- Page 46 Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
- Page 47 The following image indicates the location of the processor and provides a visual representation of the installation procedure. Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.
- Page 48 5. Follow the procedure in after working inside your computer. Power button Removing the power button Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front cover. 4. Remove the hard-drive bracket.
- Page 49 About this task The following images indicate the location of the power button and provide a visual representation of the installation procedure. Steps 1. Insert the power button switch into the slot on the chassis. 2. Push the power button in until you hear a click from the retention tabs. 3.
- Page 50 2. Remove the side cover. 3. Remove the front cover. 4. Remove the 2.5-inch hard drive 3.5-inch hard drive, whichever applicable. 5. Remove the hard-drive bracket. 6. Remove the solid-state drive. 7. Remove the wireless card. 8. Remove the power button.
- Page 51 Disassembly and reassembly...
- Page 52 Disassembly and reassembly...
- Page 53 Steps 1. Disconnect the following cables that are connected to the system board and remove them from the routing points on the chassis: ● Power-supply cables ● Hard-drive SATA cables ● Power-button cable 2. Remove the single screw (#6-32) that secures the front I/O-bracket to the chassis. 3.
- Page 54 About this task The following image indicates the connectors on your system board: 1. Processor-power cable connector (ATX CPU) 2. Fan ad heat-sink cable connector (FAN CPU) 3. Memory-module slot (DIMM 1 and 2) 4. M.2 solid-state drive connector 5. Power-button cable connector (PWR SW) 6.
- Page 55 Disassembly and reassembly...
- Page 56 Disassembly and reassembly...
- Page 57 Steps 1. Slide and insert the system board at an angle into the chassis. 2. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis. 3. Lower the system board onto the chassis, and align the screw holes on the system board with the chassis. 4.
- Page 58 NOTE: Replace the single (M2x3.5) screw that secures the M.2 2230 solid-state drive to the system board (if not replaced earlier). 5. Using the routing points on the chassis, route and reconnect the following cables to the connectors on the system board: ●...
- Page 59 Drivers and downloads Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...
- Page 60 Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.
- Page 61 Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
- Page 62 Table 3. System setup options—System information menu (continued) General-System Information Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
- Page 63 Table 4. System setup options—System Configuration menu (continued) System Configuration USB Configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable front USB Port Enable or disable the front USB ports. Enable rear USB Port Enable or disable the rear USB ports.
- Page 64 Table 7. System setup options—Secure Boot menu (continued) Secure Boot Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures. ● Deployed Mode-Default: Enabled ● Audit Mode-Default: Disabled Deployed Mode Enable or disable the deployed mode. Audit Mode Enable or disable the audit mode.
- Page 65 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Overview This section provides hardware specification for the system and contains no modifiable settings. Table 14. BIOS Overview Page...
- Page 66 ● Ownership Tag ● Signed Firmware Update - This helps to verify that only Dell Signed and released BIOS can be installed on the computer. Processor The Processor field provides information related to the CPU on the computer: ●...
- Page 67 Table 14. BIOS Overview Page (continued) Options Description ● Video controller - This field mentions the type of video controller used on the computer. ● Video Memory - This field gives the capacity of the video memory available for use on the computer. ●...
- Page 68 Table 15. Boot Configuration: (continued) Options Description Enable Custom Mode This section contains a toggle switch that allows the user to enable or disable Custom Mode. This mode allows the PK, KEK, db and dbx security key databases to be manipulated. (OFF by default) Custom Mode Key Management This section helps the user to select the Key Database to...
- Page 69 Table 16. Integrated Devices (continued) Options Description ● Rear Port 3 (Top Left) ● Rear Port 4 (Top Right) Storage This section provides storage details and settings. Table 17. Storage Options Description SATA Operation SATA Operation This section allows the user to select the operating mode of the integrated SATA hard drive controller.
- Page 70 Table 18. Display (continued) Options Description Video Primary Display This section allows the user to select the video controller for the primary display when multiple vide controllers are detected. The options are: ● Auto (Selected by default) ● Onboard Video Full Screen Logo Full Screen Logo This section contains a toggle switch which allows the user to...
- Page 71 Power This section provides power details and settings. Table 20. Power Options Description USB Wake Support Enable USB Wake Support This section contains a toggle switch to allow the user to enable or disable USB Wake Support. It allows the system to use USB devices like a mouse and keyboard to wake the system from standby mode (OFF by default).
- Page 72 Table 21. Security (continued) Options Description PPI Bypass for Clear Commands This section contains a toggle switch which controls the TPM Physical Presence Interface(PPI). When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the clear command (OFF by default).
- Page 73 Table 22. Passwords (continued) Options Description Upper Case Letter Enable or disable reinforced use of upper case letters (OFF by default). Lower Case Letter Enable or disable reinforced use of lower case letters (OFF by default). Digit Enable or disable reinforced use of at least one digit (OFF by default).
- Page 74 OS recovery if the main operating system fails to boot with a set number of failures (ON by default). Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold This field allows the user to select the number of failed boot attempts by the system before SupportAssist OS Recovery is triggered.
- Page 75 Table 24. System Management (continued) Options Description Auto On Time This field allows the user to set defined days/time when the sytem can automatically power on. The options here are as follows: ● Disabled (selected by default) ● Everyday ● Weekdays ●...
- Page 76 Table 27. Performance Options Description Multi-Core Support Active Cores This field allows the user to configure the number of active cores on the computer. The options are as follows: ● All Cores (selected by default) ● 1 ● 2 ● 3 Intel SpeedStep Enable Intel SpeedStep Technology This field contains a toggle switch to enable or disable...
- Page 77 System and setup password Table 29. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
- Page 78 Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.
- Page 79 1. Enter your computer's service tag into the locked BIOS/system setup screen. 2. Convey the code generated to the Dell Tech Support agent. 3. The Dell Tech Support agent will provide a 32 character Master System Password that can be used to access the locked BIOS/system setup.
- Page 80 Troubleshooting Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0 You can invoke the ePSA diagnostics by either of the following ways : ● Press the F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu.
- Page 81 Table 31. Diagnostic LED status (continued) Blinking pattern Problem description Suggested resolution TPM Detection Failure ● Replace the system board. Unrecoverable SPI flash failure ● Replace the system board. i-Fuse failure: EC unable to program i-Fuse ● This error is only applicable for factory testing.
- Page 82 Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell Inspiron, systems from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.
- Page 83 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 32. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...