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Summary of Contents for Dell 8DEHV7YR
- Page 1 Dell OptiPlex 3060 Tower Service Manual Regulatory Model: D18M Regulatory Type: D18M005...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Working on your computer..........................6 Safety instructions................................6 Turning off your computer — Windows 10........................6 Before working inside your computer..........................6 After working inside your computer..........................7 2 Technology and components..........................8 Processors..................................8 DDR4....................................8 DDR4 Details.................................8 Memory Errors................................9 USB features..................................9 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)......................10 Speed................................... - Page 4 M.2 PCIe SSD ................................. 29 Removing M.2 SSD ..............................29 Installing M.2 SSD..............................30 SD card reader.................................. 31 Removing SD card reader............................31 Installing SD card reader............................32 Memory module................................33 Removing memory module............................33 Installing memory module............................34 Expansion card................................. 35 Removing PCIe expansion card..........................35 Installing PCIe expansion card..........................
- Page 5 Enhanced Pre-Boot System Assessment — ePSA diagnostics................70 Running the ePSA Diagnostics..........................70 Diagnostics..................................70 Diagnostic error messages..............................72 System error messages..............................75 5 Getting help..............................77 Contacting Dell................................. 77 Contents...
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Page 6: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 7: After Working Inside Your Computer
Turn off your computer. Disconnect all network cables from the computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. Disconnect your computer and all attached devices from their electrical outlets. Press and hold the power button while the computer is unplugged to ground the system board. -
Page 8: Technology And Components
Technology and components This chapter details the technology and components available in the system. Topics: • Processors • DDR4 • USB features • HDMI 2.0 Processors OptiPlex 5060 systems are shipped with Intel 8th generation-Coffee Lake chipset and core processor technology. NOTE: The clock speed and performance varies depending on the workload and other variables. -
Page 9: Memory Errors
Figure 1. Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. -
Page 10: Usb 3.0/Usb 3.1 Gen 1 (Superspeed Usb)
Table 1. USB evolution Type Data Transfer Rate Category Introduction Year USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010 USB 2.0 480 Mbps High Speed 2000 USB 3.1 Gen 2 10 Gbps Super Speed 2013 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. -
Page 11: Applications
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —... -
Page 12: Hdmi 2.0
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. -
Page 13: Removing And Installing Components
Removing and installing components Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips # 1 screwdriver • Small plastic scribe Screw size list Table 2. OptiPlex 3060 MT Component Secured to Screw type Quantity Image... -
Page 14: Tower Motherboard Layout
Tower motherboard layout Tower system board components PCI-eX1 Connector (Slot4) PCI-eX1 Connector (Slot3) PCI-eX16 Connector (Slot2) PCI-eX1 Connector (Slot1) Video port header PS2 KB/MS/Serial Port Header (KB_MS_SERIAL) System Fan Connector (FAN_SYS) Intrusion Switch Connector (INTRUDER) Processor Socket CPU Power Connector (ATX_CPU) CPU Fan Connector (FAN_CPU) Memory Connector (DIMM1~ DIMM2) Card Reader Connector (Card Reader) -
Page 15: Side Cover
Side cover Removing side cover Follow the procedure in Before working inside your computer. To remove the cover: Loosen the captive screws that secure the cover to the computer [1]. b Slide the cover towards the back of the system and lift it from the system [2]. Installing side cover To install the side cover: Place the cover on the computer, slide it to align it with the chassis and tighten the captive screws to secure the cover to the... -
Page 16: Front Bezel
Follow the procedure in After working inside your computer. Front Bezel Removing front bezel Follow the procedure in Before working inside your computer. Remove the Side cover. To remove the front bezel: Pry the retention tabs to release the front bezel from the system. b Remove the front bezel from the system. -
Page 17: Installing Front Bezel
Installing front bezel To install the front bezel: Position the bezel to align the tab holders with the slots on the system chassis. b Press the bezel until the tabs click into place. Removing and installing components... -
Page 18: Front Panel Door
Install the Side cover. Follow the procedure in After working inside your computer. Front panel door Opening front panel door Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel door for the maximum permissible level. -
Page 19: Closing Front Panel Door
Closing front panel door Turn the front panel door to close it. Removing and installing components... -
Page 20: Hard Drive Assembly-3.5-Inch And 2.5-Inch
Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Hard drive assembly—3.5-inch and 2.5-inch Removing 3.5–inch hard drive Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel To remove the hard drive: Disconnect the SATA cable and the power cable from the connectors on the hard drive [1] b Remove the four screws and lift the bay [2, 3] Removing and installing components... - Page 21 Remove the 3.5 inch hard drive out of the system. Removing and installing components...
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Page 22: Installing 3.5-Inch Hard Drive
Installing 3.5–inch hard drive Insert the 3.5 inch hard drive into the system. Removing and installing components... - Page 23 Close the bay [1] and replace the four screws [2]. Connect the SATA cable and the power cable to the connectors on the hard drive [3]. Removing and installing components...
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Page 24: Removing The 2.5-Inch Hard Drive Assembly
Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Removing the 2.5–inch hard drive assembly Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 25: Removing The 2.5-Inch Drive From The Drive Bracket
Removing the 2.5–inch drive from the drive bracket Follow the procedure in Before Working Inside Your Computer. Remove the: Side cover Front bezel 2.5-inch hard drive assembly To remove the drive: Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1]. b Lift the drive out of the drive bracket [2]. -
Page 26: Installing The 2.5-Inch Hard Drive Into The Hard Drive Bracket
Installing the 2.5–inch hard drive into the hard drive bracket To install the hard drive: Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard drive. -
Page 27: Optical Drive
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After Working Inside Your Computer. Optical drive Removing optical drive Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 28: Installing Optical Drive
Installing optical drive To install the optical drive: Close the front panel door. b Insert the optical drive into the optical drive bay until it clicks into place [1, 2]. Route the cables under the drive cage. d Connect the optical drive data cable and power cable to the connectors on the optical drive [3]. Removing and installing components... -
Page 29: M.2 Pcie Ssd
Install the: Front bezel Side cover Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing M.2 SSD Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 30: Installing M.2 Ssd
Installing M.2 SSD Insert the M.2 SSD to the connector on the system board [1]. Replace the single screw to secure the SSD to the system board [2]. Removing and installing components... -
Page 31: Sd Card Reader
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. SD card reader Removing SD card reader Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel... -
Page 32: Installing Sd Card Reader
Installing SD card reader To install the SD card reader: Insert the SD card reader into the slot on the front panel door [1]. b Replace the screw to secure the SD card reader to the front panel door [2]. Connect the SD card reader cable to the connector on the system board [3]. -
Page 33: Memory Module
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Memory module Removing memory module Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 34: Installing Memory Module
Installing memory module To install the memory module: Align the notch on the memory module with the tab on the memory module connector. b Insert the memory module into the memory module socket [1]. Press the memory module until the memory module retention tabs click into place [2]. Removing and installing components... -
Page 35: Expansion Card
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Expansion card Removing PCIe expansion card Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 36: Installing Pcie Expansion Card
NOTE: This step is applicable only for the connector with card retention latch, otherwise, lift the PCIe expansion card out of the system. Repeat the steps to remove any additional PCIe expansion card. Installing PCIe expansion card To install the PCIe expansion card: Insert the PCIe expansion card to the connector on the system board [1]. -
Page 37: Optional Vga Module
d Repeat the steps to install any additional PCIe expansion card. Close the release latch. Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Optional VGA module Removing optional VGA module Follow the procedure in Before working inside your computer. -
Page 38: Installing Optional Vga Module
Installing optional VGA module To remove the metal bracket as shown below, insert a flathead screwdriver in the hole of the bracket [1], push the bracket to release the bracket [2], and then lift the bracket out from the system. Insert the VGA module into its slot from the inside of your computer [1] and connect the VGA cable to the connector on the system board [2]. -
Page 39: Power Supply Unit
Install the system fan Close the . Install the: Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel... - Page 40 To remove the PSU: Remove the 3 screws that secure the PSU to the system [1]. b Press the release tab [2]. Slide and lift the PSU away from the computer [3]. Removing and installing components...
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Page 41: Installing Power Supply Unit Or Psu
Installing power supply unit or PSU To install the PSU: Insert the PSU into the PSU slot and slide it towards the back of the system until it clicks into place [1] [2]. b Replace the three screws to secure the PSU to the computer [3]. Removing and installing components... - Page 42 Connect the PSU cables to the connectors on the system board [1]. d Route the PSU cables through the retention clips [2,3,4,5,6]. Removing and installing components...
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Page 43: Intrusion Switch
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 44: Installing Intrusion Switch
Installing intrusion switch Insert the intrusion switch into the slot on the system [1]. Route the intrusion switch cable through the fan grommet [2]. Connect the intrusion switch cable to the connector on the system board [3]. Removing and installing components... -
Page 45: Power Button
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Power button Removing power button Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. - Page 46 Pull the power button out from the computer [1]. Removing and installing components...
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Page 47: Installing Power Button
Installing power button Insert the power switch into the slot from the front of the computer and press it until it clicks into place. Removing and installing components... - Page 48 Open the front panel door [1] Route the power switch cable from the power button through the retention clip [2, 3]. Align the cable with the pins on the connector and connect the power button cable [4]. Removing and installing components...
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Page 49: Speaker
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Speaker Removing speaker Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 50: Installing Speaker
Installing speaker Insert the speaker into the slot and press it until it clicks into place [1, 2]. Connect the speaker cable to the connector on the system board [3]. Removing and installing components... -
Page 51: Coin Cell Battery
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel... -
Page 52: Installing The Coin Cell Battery
Installing the coin cell battery Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector [1]. Press the battery into the connector until it locks into place [2]. Removing and installing components... -
Page 53: Heat Sink Fan
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Heat sink fan Removing heat sink fan Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel... -
Page 54: Installing Heat Sink Fan
Installing heat sink fan Place the fan on the heat sink [1]. Tighten the screws (4) to secure the fan to the heat sink [2]. Connect the heat sink assembly cable to the connector on the system board [3]. Removing and installing components... -
Page 55: Heat Sink
Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Heat sink Removing heat sink Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel door. -
Page 56: Installing Heat Sink
b Lift the heat sink away from the computer [2]. Installing heat sink Align the screws of the heat sink with the holders on the system board and place the heat sink on the processor [1]. Tighten the captive screws to secure the heat sink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as printed on the system board. -
Page 57: Processor
Replace the heat sink fan. Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Processor Removing processor Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel... -
Page 58: Installing Processor
Installing processor Place the processor on the socket such that the slots on the processor align with the socket keys [1]. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. -
Page 59: System Fan
Install the heatsink. Install the heatsink fan. Close the front panel door. Install the: Front bezel Side cover Follow the procedure in After working inside your computer. System fan Removing system fan Follow the procedure in Before working inside your computer. - Page 60 Disconnect the intrusion switch cable from the connector on the system board [1]. b Unroute the intrusion switch cable from the fan grommet [2]. Disconnect the system fan cable from the connector on the system board [1]. d Stretch the grommets securing the fan to the computer to ease the removal of the fan [2]. Slide the system fan out of the computer [3].
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Page 61: Installing System Fan
Installing system fan Insert the grommets into the slots on the back of the computer. Hold the system fan with the cable facing the bottom of the computer. Align the grooves of the system fan with the grommets on the chassis wall. Pass the grommets through the corresponding grooves on the system fan [1]. - Page 62 Route the intrusion switch cable through the fan grommet [2]. Insert the intrusion switch cable into the system board [1]. Removing and installing components...
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Page 63: System Board
Close the front panel door. Install the: Intrusion switch Front bezel Side cover Follow the procedure in After working inside your computer. System board Removing system board Follow the procedure in Before working inside your computer. Remove the: Side cover Front bezel Open the front panel... - Page 64 Disconnect the following cables from the system board: CPU power [1] b Hard drive data and optical drive data [2] Speaker [3] d System power [4] SATA [5] To remove the system board: Remove the screws that secure the system board to the computer [1]. Removing and installing components...
- Page 65 b Slide and lift the system board away from the computer [1, 2]. Removing and installing components...
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Page 66: Installing The System Board
Installing the system board Hold the system board by its edges and align it towards the back of the computer. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the computer [1, 2]. - Page 67 Replace the screws to secure the system board to the computer [1]. Removing and installing components...
- Page 68 Route all the cables through the routing clips. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: SATA [1] b System power [2] Speaker [3] d Hard drive data and optical drive data [4] CPU power [5] Removing and installing components...
- Page 69 Install the: Memory module PCIe SSD Expansion cards SD card reader Processor Heatsink Heatsink fan Close the front panel door Install the: Front bezel Side cover Follow the procedure in After working inside your computer. Removing and installing components...
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Page 70: Troubleshooting
The items detected are listed and will be tested If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. To run a diagnostic test on a specific device Press Esc and click Yes to stop the diagnostic test. - Page 71 However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED is integrated on the Power button. The following table shows different light patterns and what they indicate. Table 3. Power LED summary Amber LED state White LED state System state...
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Page 72: Diagnostic Error Messages
One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue. - Page 73 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
- Page 74 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...
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Page 75: System Error Messages
The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, Contact Dell. TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not PROGRAM match the system clock. - Page 76 System message Description out of range may or may not indicate a potential hard drive problem Troubleshooting...
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Page 77: Getting Help
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.