CAMBRIONIX PDS-C4 User Manual
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Troubleshooting
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Summary of Contents for CAMBRIONIX PDS-C4
- Page 1 User Manual PDS-C4 2022 Cambrionix Ltd. All rights reserved 2022 ©...
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Page 2: Table Of Contents
Table of Contents Table of Contents Your PDS-C4 at a glance Key Features Safety Signal word panel Safety alert symbol Pictograms Product modification Power supply Storage and Installation Getting Started Opening your product What's Included Connecting to the mains Connecting to Host... - Page 3 Cambrionix API 5.5.3 Updating Software 5.5.4 Removing Software 5.5.5 Command Line Instructions (CLI 5.5.6 Cleaning your PDS-C4 Product Specifications Input Power Requirements Output Power Error flag rail values Physical specifications Consumables and Placing Orders Power Supply Troubleshooting Initial troubleshooting tips...
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Page 4: Your Pds-C4 At A Glance
Your PDS-C4 at a glance The PDS-C4 has been designed primarily for desktop use, being highly compact and quiet. It provides 60W of charging power to each of its 4 x USB 2.0 Type-C ports, allowing mobile devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix... -
Page 5: Safety
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the PDS-C4. Any errors or omissions can be reported using our support ticket system (seeHelp and Support). This way, any... -
Page 6: Safety Alert Symbol
Read operating instructions Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the... -
Page 7: Power Supply
Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to your product may occur Do not short circuit the Power Supply Unit (PSU) supplied with your product Do not disconnect the power cord while the product is being used Page 6 of 37 PDS-C4... -
Page 8: Storage And Installation
Do not place the power cord near heat sources Connect the plug to an earthed socket CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range... -
Page 9: Getting Started
This manual provides a reference for end-users installing for the first time and using their hub after that. As well as a guide for product safety-related information The PDS-C4 is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality. -
Page 10: Connecting To The Mains
3A while transferring data Charging Your PDS-C4 will allow your device to charge at the maximum rate possible up to 3A. The way that charging takes place is the PDS-C4 will provide the device with a capability to charge and... -
Page 11: Registration
Device Information Plate which is either on the underside or back of the unit Providing serial and Purchase order numbers, can help identify the product in question faster, and speed up the process Page 10 of 37 PDS-C4... -
Page 12: Using Your Pds-C4
LED Configuration 5.0.1 Your PDS-C4 has inbuilt LEDs used to show the state of the ports or devices. These LEDs can be configured to support your use case; this can be controlled either by using the API to send commands directly or through separate software... -
Page 13: Using When Connected To Host
Connecting the Hub to a host computer 5.2.1 Connect the PDS-C4 to your host system using a USB 2.0 Type-C cable. Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host Charging 5.2.2... -
Page 14: Communication Interface And Protocol
Communication Interface and Protocol 5.2.4 The PDS-C4 appears as a virtual serial port (also called a UART or VCP). On Microsoft Windows™, the system will appear as a COM port, the COM port number can be found in device manager. On macOS®, a device file is created in the / directory. S is an alpha-numeric serial string unique to each device dev/tty.usbserial S... -
Page 15: Scalability
“host port”. The host port of the next hub in the daisy-chain is then connected to any of the first hub's downstream USB ports. More hubs are added in the same way Page 14 of 37 PDS-C4... -
Page 16: Manage Ports & Your Pds-C4
Manage Ports & Your PDS-C4 Each port on your PDS-C4 can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change the charging profiles. This can be done either through LiveViewer, or by connecting to the hub via the API Port Modes 5.4.1... - Page 17 Firmware versions and hardware We advise not to change the firmware version on any new products you receive as this may cause compatibility issues and stop your PDS-C4 from functioning CAUTION Your PDS-C4 may not function correctly...
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Page 18: Software
The PDS-C4 uses string commands to communicate with the host system. These can be sent via the virtual serial port of the PDS-C4 directly, or the API can be used to provide other protocols that send translated string commands. LiveViewer can use the API to interact with the devices through a user-friendly application There are three different channels for both our LiveViewer application and the API. -
Page 19: Liveviewer
LiveViewer 5.5.2 LiveViewer is an application downloaded from www.cambrionix.com/products/liveviewer. Once downloaded and installed on the host computer, LiveViewer allows you to switch the ports on and off and set the port mode. LiveViewer’s home page shows the following... -
Page 20: Cambrionix Api
Cambrionix API 5.5.3 Cambrionix API allows you to monitor and control each port in more detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api... -
Page 21: Removing Software
Removing Software 5.5.5 If you wish to uninstall the software (Cambrionix LiveViewer and Cambrionix API) from your host system, the following steps can do this. One thing to note when removing the API is to check you have also removed the recorder service which will install alongside it ™... - Page 22 Trash, or select the application and choose File > Move to Trash. You may be asked to enter the name and password of an administrator account on your Mac®. Then to completely delete the application, choose Finder > Empty Trash Alternatively, use the below instructions sudo /Library/Cambrionix/ApiService/bin/CambrionixApiService --remove sudo /Library/Cambrionix/ApiService/bin/CambrionixRecorderService --remove ® Linux To remove software on Linux®...
- Page 23 Two example commands can be seen below, you can use these commands to check hub information and health Action Command Show hardware and firmware information system Show voltages, temperatures, errors and boot health flag Page 22 of 37 PDS-C4...
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Page 24: Cleaning Your Pds-C4
If there is a dirt/ spillage over a ventilation slot, external data/ power connector or product aperture, please remove power from the unit without touching the liquid and contact Cambrionix immediately Ensure that the product is switched off and the power cord is removed from the product. -
Page 25: Product Specifications
Product Specifications The PDS-C4 is manufactured in the UK Input Power Requirements 24Vdc Input Voltage Input Current pin DIN Input Connection Output Power 21V Maximum Output Voltage Output Current (Max per Port Output Power (Max per Port 200W Output Power (Total... -
Page 26: Consumables And Placing Orders
This is purely cosmetic and will not affect the product Consumables and Placing Orders Below is a list of any Consumable products you may require for your PDS-C4 including the cables you will require to connect devices to the hub x USB 2.0 Type-C... -
Page 27: Power Supply
Power Supply 250Vdc Input Voltage 4A @ 115VAC Input Current 2A @ 230VAC 60Hz Input Frequency Input Connector Output Voltage 9.2A Output Current 221W Output Power pin DIN Output Connector x 85 x 46mm Dimensions Page 26 of 37 PDS-C4... -
Page 28: Troubleshooting
Troubleshooting If you experience any issues with your PDS-C4; please try the following solutions, if your issue is not addressed in this section, please get in touch with your local vendor or Cambrionix Initial troubleshooting tips Some tips and information to check first... -
Page 29: Hardware Failure
Unstable device connection Some devices can have unstable connections with your host system through the PDS-C4. We have only observed this behaviour in a very few amount of devices, by disabling CDP this has resolved all issues and the connections are stable You can disable CDP through NVRAM settings either by going through the advanced settings... -
Page 30: Hub Connection Issues
A much simpler way is to use USB2 cables instead of USB3 cables, limiting the connection to USB2 Hub connection issues If you have issues with the hub and connecting to your host system, please see below troubleshooting solutions Page 29 of 37 PDS-C4... -
Page 31: No Gui
Hub not connecting to host If you see that the PDS-C4 is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice to... -
Page 32: Software Troubleshooting
Some users have noted that the API can cause a high level of CPU usage. This can sometimes be linked to the API recorder service. If you are finding this and you are not using it then we would reccommend to uninstall it from your system entirely Page 31 of 37 PDS-C4... -
Page 33: Disposal
August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements ." Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT Page 32 of 37 PDS-C4... -
Page 34: Returns And Damaged Products
If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process Once you have notified Cambrionix of your return, Cambrionix will arrange for the collection of the product(s), or provide instructions and details for you to return the product direct When returning your product(s), please only send back the items that were advised... - Page 35 Product(s) not returned in their original condition may result in additional costs, please refer to the warranty and terms section on our website Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise When contacting us about returning a product please provide the following information...
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Page 36: Compliance And Standards
Compliance and Standards CB Certificate CE Tested and marked FCC Part 15 Tested and marked Housed within a UL94-VO specification fire enclosure RoHS Compliant Independently safety tested by the Underwriters Laboratory (UL) under file #E346549 Page 35 of 37 PDS-C4... - Page 37 This manual may make reference to trademarks, registered trademarks, and other protected names and /or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an...
- Page 38 Grant Number Application Number Link Title 2489429 1105081.2 GB2489429 Syncing and Charging Port 00002646615 2646615 UK00002646615 CAMBRIONIX 00002646617 2646617 UK00002646617 CAMBRIONIX VERY INTELLIGENT 6089600 6089600 GB2591233 MOD IT DS 007918669 007918669 eSearch MOD IT 90079186690001 0001 007918669 90079186690001 MOD IT 90079186690002...
- Page 39 Cambrionix Ltd The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom 1223 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales 06210854 اﻟﺸﺮﻛﺔ ﺑﺮﻗﻢ 2022 Cambrionix Ltd. All rights reserved 2022 ©...