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User Manual
U28R55*
The colour and the appearance may differ depending on the product, and the specifications are subject to change without
prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).
You will be informed of the administration fee amount before a technician visits.
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Table of Contents
Related Manuals for Samsung U28R550U
Summary of Contents for Samsung U28R550U
- Page 1 © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners. An administration fee may be charged in the following situations: (a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual...
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Page 2: Table Of Contents
Table of contents Before Using the Product Connecting and Using a Source Device SAMSUNG MAGIC Upscale HDMI Black Level Securing the Installation Space Read below before installing the product. Eye Saver Mode Safety Precautions Connecting and Using a PC Cleaning... - Page 3 System Requirements A Product damage caused by customer's fault Others Setup and Reset Troubleshooting Guide Self Diagnosis DisplayPort Ver. Requirements Before Contacting Samsung Customer Service Centre HDMI Mode Product diagnosis (Screen issue) Checking the Resolution and Frequency FreeSync Check the following.
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Page 4: Before Using The Product
Chapter 01 Before Using the Product Securing the Installation Space Safety Precautions Warning Make sure to have enough space for ventilation when placing the product. An internal temperature rise A serious or fatal injury may result if instructions are not followed. may cause fire and damage the product. -
Page 5: Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used Warning nearby. ― Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product • Do not use a damaged power cord or plug, or a loose power socket. -
Page 6: Installation
• Do not install the product within the reach of young children. ‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a ‒ The product may fall and injure children. place. -
Page 7: Operation
There is a high voltage inside the product. Never disassemble, repair or modify the product ‒ Be sure to power off the product and disconnect the power cord when water or other foreign yourself. substances have entered the product. Then contact Samsung Customer Service Centre. ‒ Contact Samsung Customer Service Centre for repairs. •... - Page 8 Caution • Leaving the screen fixed on a stationary image for an extended period of time may cause • Do not hold the product upside-down or move it by holding the stand. afterimage burn-in or defective pixels. ‒ The product may fall and become damaged or cause an injury. ‒...
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Page 9: Preparations
Chapter 02 Preparations Parts Parts Description Multi directional button that helps navigate. JOG Button ― JOG button is located in the bottom of the screen center, and has 5 directions as UP/DOWN/LEFT/RIGHT/PRESS(ENTER). Control Panel This LED is power status indicator and works as ―... -
Page 10: Function Key Guide
Function Key Guide ― To use the Function Key Guide, press the JOG button. Then the following window appears. UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes. PRESS(ENTER): The selected item will be applied. Return Parts Description... -
Page 11: Direct Key Guide
Direct Key Guide When the product displays nothing (i.e. Power saving mode or Non-signal mode), 3 direct keys for control source and power could be used as below. ― On the Direct Key Guide screen, the following menu options appear when the product screen is switched JOG Button Power saving/Non-signal mode on or the input source is changed. -
Page 12: Configuring Eye Saver Mode, Brightness And Contrast From Direct Key Guide
― What is Auto Mute? Brightness ― This menu is not available when The function mutes the audio to improve sound effect when there is sound noise or when the input SAMSUNG Bright is set to Dynamic Contrast mode. -
Page 13: Types Of Ports
Types of Ports Upgrading the Software via USB ― The functions available may vary depending on the product model. The colour and shape of parts may Connect a USB memory to the SERVICE port shown in the figure. differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. - Page 14 When the screen as shown in the following figure is displayed, select Yes. Note Update now To perform software upgrade by using a USB memory, first format the USB memory to FAT32. When performing upgrade, make sure that only one BIN file (.bin) is saved in the root directory. Update from version XXXX.X to version XXXX.X? To upgrade the software for the UR55 model, make sure the upgrade files are .bin formats.
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Page 15: Adjusting The Product Tilt
Adjusting the Product Tilt Anti-theft Lock ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without ― An anti-theft lock allows you to use the product securely even in public places. notice to improve quality. -
Page 16: Precautions For Moving The Product
If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided. -
Page 17: Installation
Installation Attaching the Stand ― Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. Caution Caution Do not hold the product upside down only by the Do not press down on the product. There is a risk stand. -
Page 18: Removing The Stand
Removing the Stand ― Before removing the stand from the product, place the product on a flat and stable surface with the screen facing down. Caution Caution Do not hold the product upside down only by the Do not press down on the product. There is a risk stand. -
Page 19: Connecting And Using A Source Device
HDMI IN 1, HDMI IN 2 ― When connecting an HDMI cable, use the cable that came with the components of the product. If you use an HDMI cable other than provided by Samsung, the image quality may be degraded. -
Page 20: Connection Using An Hdmi-Dvi Cable
Connection Using an HDMI-DVI Cable Connecting to headphones or earphones First make sure that the power cables for product and other devices (e.g. PC, settop box, etc.) are removed. HDMI IN 1, HDMI IN 2 ― Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable. ―... -
Page 21: Tidying Up The Connected Cables
Tidying Up the Connected Cables Connect cables to their port and route them through the ring on the Push the cables further close to the stand. Route the cables through the HOLDER-CABLE. back of the stand. Secure the HOLDER-CABLE to the stand. (HOOK type) Cables arrangement is complete. -
Page 22: Correct Posture To Use The Product
Driver Installation ― You can set the optimum resolution and frequency for this product by installing the corresponding drivers. ― To install the latest version of the product driver, download it from the Samsung website at http://www. samsung.com. Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. -
Page 23: Screen Setup
Custom: Customise the contrast and brightness as required. • Standard: Obtain a picture quality suitable for editing documents or using Internet. SAMSUNG MAGIC Bright • Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD content. -
Page 24: Brightness
You can adjust the general brightness of the picture. (Range: 0~100) Adjust the tint of the screen. ― This menu is not available when A higher value will make the picture appear brighter. SAMSUNG Bright is set to Cinema Dynamic Contrast mode. -
Page 25: Samsung Magic Upscale
SAMSUNG MAGIC Upscale Eye Saver Mode Upscale function can enhance the layers of the picture details and the vividness of the picture. Set to an optimum picture quality suitable for eye relaxation. SAMSUNG MAGIC The function has more obvious effects on low-resolution pictures. -
Page 26: Screen Ratio
Screen Ratio Screen Adjustment ― This option is only available when Change the picture size. PC/AV Mode is set to AV. ― This menu is only available when ― This menu is not available when Screen Ratio is set to Screen Fit Mode. -
Page 27: Configuring The Pip/Pbp Settings
Chapter 05 Configuring the PIP/PBP Settings Function Key Guide → → PIP/PBP A detailed description of each function is provided. Refer to your product for details. ― The functions available may vary depending on the product model. The colour and shape of parts may ―... -
Page 28: Screen Size
Screen Size Source Select the size and aspect ratio of the sub-screen. Select the source for each screen. • PBP Mode (available in PBP mode(Screen Size ― The input source for each screen changes. Position ― The screen may flicker if the input signal is unstable. ―... -
Page 29: Screen Ratio
Screen Ratio PIP Mode (available in PIP mode (Screen Size mode Select the image size for each screen. • Auto: Display the picture according to the aspect ratio of the each screen input source. • Wide: Display the picture in full screen regardless of the aspect ratio of the each screen input PBP Mode (available in PBP mode(Screen Size source. -
Page 30: Contrast
Contrast PBP Mode (available in PBP mode(Screen Size Adjust the contrast level for each screen. PIP Mode (available in PIP mode(Screen Size Adjust the contrast level for sub-screen. -
Page 31: Adjusting Osd (On Screen Display) Settings
Chapter 06 Adjusting OSD (On Screen Display) settings Function Key Guide → → On Screen Display A detailed description of each function is provided. Refer to your product for details. ― The functions available may vary depending on the product model. The colour and shape of parts may Language differ from what is shown. -
Page 32: Setup And Reset
Chapter 07 Setup and Reset Function Key Guide → → System A detailed description of each function is provided. Refer to your product for details. ― The functions available may vary depending on the product model. The colour and shape of parts may Select when the following screen is prompted. -
Page 33: Displayport Ver
• You will see the following screen when you select Yes. Self Diagnosis Complete HDMI Mode Contact the Samsung Call Center for assistance. Please have the following information ready: Select the HDMI mode to use. ‐ Model Code: ************** ― The supportable device and resolution may differ depending on its version. -
Page 34: Freesync
The sound quality of the monitor may be degraded. ― If you encounter any issues when using the function, contact the Samsung Service Centre. ― If you change the screen resolution while the function is On, the screen may intermittently blank out due to the graphi card. -
Page 35: Eco Saving Plus
Eco Saving Plus Off Timer Plus Reduce energy consumption compared to consumption at the maximum brightness level. Configuring Off Timer ― This option is not available when SAMSUNG Bright is in Dynamic Contrast mode. MAGIC ― This menu is not available when... -
Page 36: Pc/Av Mode
PC/AV Mode Key Repeat Time PC/AV Mode to AV. The picture size will be enlarged. Control the response rate of a button when the button is pressed. This option is useful when you view a movie. Acceleration, sec, or 2 sec can be selected. -
Page 37: Information
Chapter 08 Information Function Key Guide → → Information A detailed description of each function is provided. Refer to your product for details. ― The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. -
Page 38: Installing The Software
At least 60MB of free space on the hard disk drive • Windows 8.1 32Bit/64Bit Easy Setting Box enables users to use the product by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung website at http://www. • Windows 10 32Bit/64Bit samsung.com. -
Page 39: Troubleshooting Guide
Check the following. Customer Service Centre Installation issue ― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connectors are locked. - Page 40 The message Check the cable connection and the settings of the source device. appears. Text is blurry. Check that the cable is properly connected to the product. If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel →...
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Page 41: Q & A
Q & A ― Refer to the user manual for your PC or graphics card for further instructions on adjustment. How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings. •... -
Page 42: Specifications
― The above specifications are subject to change without notice to improve quality. Based on the AC voltage of the adapter. For the DC voltage of the ― For detailed device specifications, visit the Samsung website. product, refer to the product label. -
Page 43: Standard Signal Mode Table
Standard Signal Mode Table Model Name U28R55* Synchronization Horizontal Frequency 30 ~ 135 kHz (HDMI, DisplayPort) Vertical Frequency 50 ~ 75 Hz (HDMI, DisplayPort) Resolution Optimum Resolution 3840 x 2160 @ 60 Hz Maximum Resolution If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on. - Page 44 Displayport Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) VESA, 1280 x 1024 79.976 75.025 135.000 VESA, 1440 x 900 55.935 59.887 106.500 VESA, 1600 x 900 60.000 60.000 108.000 VESA, 1680 x 1050 65.290 59.954 146.250 VESA, 1920 x 1080...
- Page 45 HDMI Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) VESA, 1440 x 900 55.935 59.887 106.500 VESA, 1600 x 900 60.000 60.000 108.000 VESA, 1680 x 1050 65.290 59.954 146.250 VESA, 1920 x 1080 67.500 60.000 148.500 VESA, 2560 x 1440...
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Page 46: Appendix
• Use of supplies or separately sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. •...