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Dell G3 3500 Service Manual
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Dell G3 3500 Service Manual

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G3 3500
Service Manual
Regulatory Model: P89F
Regulatory Type: P89F002

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Summary of Contents for Dell G3 3500

  • Page 1 G3 3500 Service Manual Regulatory Model: P89F Regulatory Type: P89F002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................ 8 After working inside your computer............................ 8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................9 Major components of Dell G3 15 3500..........................10 Base cover..................................... 11 Removing the base cover module..........................11 Installing the base cover..............................13 Memory module..................................15 Removing the memory modules...........................15...
  • Page 4 Updating BIOS on systems with BitLocker enabled....................67 Updating your system BIOS using a USB flash drive....................67 Updating the Dell BIOS in Linux and Ubuntu environments..................68 Flashing the BIOS from the F12 One-Time boot menu....................68 System and setup password...............................71 Assigning a system setup password..........................
  • Page 5 Enabling Intel Optane memory............................74 Disabling Intel Optane memory............................74 Flea power release................................75 WiFi power cycle..................................75 Using Game Shift.................................75 Keyboard shortcuts............................... 76 6 Getting help and contacting Dell....................79 Contents...

  • Page 6: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Dell G3 15 3500

    Palm-rest and keyboard M2 x 3 assembly System board KB Support M2 x 2 (big head) Major components of Dell G3 15 3500 The following image shows the major components of Dell G3 15 3500. 1. Base cover Removing and installing components...

  • Page 11: Base Cover

    2. Power-adapter port 3. Right Fan 4. Heat sink 5. Memory module (DIMM1) 6. Memory module (DIMM2) 7. System board 8. Hard drive 9. Battery 10. Speakers 11. Touchpad 12. Touchpad bracket 13. Display assembly 14. Palm-rest and keyboard assembly 15.
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover. 4.
  • Page 14 Removing and installing components...

  • Page 15: Memory Module

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 16: Installing The Memory Module

    Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops- 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Solid-State Drive-M.2 Slot One

    Steps 1. Lift the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 18: Installing The 2230 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the two screws (M2x3) that secure the solid-state drive bracket to the system board and the palm-rest and keyboard assembly. 2. Lift the solid-state drive bracket off the palm-rest and keyboard assembly. 3. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 4.
  • Page 19 Steps 1. Slide the solid-state drive mounting bracket into the slot on the palm-rest assembly, if it is not installed. 2. Align the notches on the solid-state drive with the SSD1 slot on the system board. 3. Slide the solid-state drive into the SSD1 slot on the system board. 4.

  • Page 20: Removing The 2280 Solid-State Drive/Intel Optane Memory Module In M.2 Slot One

    Removing the 2280 solid-state drive/Intel Optane memory module in M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid- state drive in M.2 slot one.

  • Page 21: Solid-State Drive-M.2 Slot Two

    About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid- state drive in M.2 slot one. The following image indicates the location of the 2280 solid-state drive/Intel Optane memory module installed in M.2 slot one and provides a visual representation of the installation procedure.

  • Page 22: Installing The 2280 Solid-State Drive/Intel Optane Memory Module In M.2 Slot Two

    1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the 2280 solid-state drive/Intel Optane memory module in M.2 slot two and provides a visual representation of the removal procedure.

  • Page 23: Hard Drive

    Steps 1. Align the notches on the solid-state drive/Intel Optane memory module with the SSD2 slot on the system board. 2. Slide the solid-state drive/Intel Optane memory module into the SSD2 slot on the system board. 3. Place the solid-state drive bracket on the solid-state drive/Intel Optane memory module. 4.
  • Page 24 Removing and installing components...

  • Page 25: Installing The Hard Drive

    Steps 1. Open the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. 4.

  • Page 26: Left Fan

    Steps 1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. 2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 3. Connect the interposer to the hard-drive assembly. 4.

  • Page 27: Installing The Left Fan

    About this task The following image indicates the location of the left fan and provides a visual representation of the removal procedure. Steps 1. Disconnect the left-fan cable from the system board. 2. Remove the antenna cables from the routing guide on the left fan. 3.

  • Page 28: Right Fan

    Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. 3. Route the antenna cables through the routing guides on the left fan. 4.

  • Page 29: Removing The Right Fan

    Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1.

  • Page 30: Battery

    Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two (M2x3) screws that secure the right fan to the palm-rest and keyboard assembly. 3. Lift the right fan off the palm-rest and keyboard assembly. Battery Removing the battery Prerequisites 1.

  • Page 31: Installing The Battery

    Steps 1. Disconnect the battery cable, if applicable. 2. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery, along with its cable off the palm-rest and keyboard assembly. Installing the battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.

  • Page 32: Wireless Card

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 33: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.
  • Page 34 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle)

  • Page 35: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 36: Coin-Cell Battery

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 37: Installing The Coin-Cell Battery

    Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 38: Power-Adapter Port

    Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 39: Installing The Power-Adapter Port

    Installing the power-adapter port Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1.

  • Page 40: Installing The Heat Sink

    NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. 2. Remove the base cover. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1.
  • Page 41 CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that the thermal conductivity is achieved. Steps 1.

  • Page 42: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the left fan. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1.

  • Page 43: Installing The I/O Board

    Installing the I/O board Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1.

  • Page 44: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 45 Steps 1. Using the pull tab, gently pull upwards to disconnect the display cable from the system board. 2. Remove the four screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly. 3. Slowly lift the palm-rest and keyboard assembly at an angle. 4.

  • Page 46: Installing The Display Assembly

    Installing the display assembly Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 47: System Board

    Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.
  • Page 48 Removing and installing components...

  • Page 49: Installing The System Board

    Steps 1. Open the latch, and disconnect the display cable from the system board. 2. Open the latch, and disconnect the keyboard-backlight cable (optional) from the system board. 3. Open the latch, and disconnect the fingerprint-reader cable (optional) from the system board. 4.
  • Page 50 Steps 1. Connect the I/O-board cable to the back of the system board. 2. Turn the system board over, align and place the system board on the palm-rest and keyboard assembly. 3. Connect the display cable to the system board. 4.

  • Page 51: Power Button With Fingerprint Reader

    10. Install the memory module. 11. Install the base cover. 12. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power button with fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 52: Installing The Power Button With Fingerprint Reader

    Installing the power button with fingerprint reader Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. Steps 1. Locate the power button with fingerprint reader slot on your computer. 2. Align and place the power button with fingerprint reader on the palm-rest and keyboard assembly. 3.

  • Page 53: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the WLAN card. 5. Remove the solid-state drive in M.2 slot one. 6. Remove the solid-state drive in M.2 slot two.

  • Page 54: Installing The Touchpad

    Installing the touchpad Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.

  • Page 55: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the WLAN card. 5. Remove the solid-state drive in M.2 slot one.

  • Page 56: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the fingerprint reader.

  • Page 57: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 58: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 59: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) •...
  • Page 60 Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. Device Information Video Controller Displays the integrate graphics information of the computer.
  • Page 61 System Configuration Default: ON. Enable Microphone Enables or disables microphone. Default: ON. Enable Internal Speaker Enables or disables internal speaker. Default: ON. USB Configuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive.
  • Page 62 Table 8. System setup options—Security menu Security Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password is set. Default: OFF. Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts during a system restart.
  • Page 63 Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software. Default: OFF. NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
  • Page 64 Power Management Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the below options to prevent AC power usage between certain times of each day. Default: Adaptive. Battery settings are adaptively optimized based on your typical battery usage pattern.
  • Page 65 POST Behavior Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot. Fn Lock Options Enables or disables the Fn lock mode. Default: ON. Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the F1-F12 keys scan the code for their secondary functions.

  • Page 66: Updating The Bios In Windows

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console and Threshold for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 67: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return.

  • Page 68: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 69 3. The flash BIOS menu will open, and then click the Flash from file. 4. Select external USB device. System setup...
  • Page 70 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 71: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 72: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 73: Troubleshooting

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 74: Enabling Intel Optane Memory

    Diagnostic light codes Problem description Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

  • Page 75: Flea Power Release

    Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1.

  • Page 76: Keyboard Shortcuts

    After you have reinstalled the operating system, Alienware Command Center, and Alienware OC Controls, install Game Shift: 1. Go to Dell support site www.dell.com/support. 2. Enter Dell G3 15 3500 and click Search. 3. Click Drivers & downloads. 4. Download and install Alienware Command Center.
  • Page 77 Function key Redefined key (for multimedia control) Behavior Play next track/chapter Enable/disable Game Shift Switch to external display Search Toggle keyboard backlight (optional) NOTE: Non-backlight keyboards have the F10 function key without the backlight icon. In this case, the function key does not toggle the keyboard backlight function.
  • Page 78 Function key Behavior Page up Page down Home Troubleshooting...

  • Page 79: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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