Network Connectivity and Setup Instructions Model Name • H12297 (Color imageCLASS MF8170c) The machine illustration on the cover may differ slightly from your machine. To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe Reader/Acrobat Reader/Acrobat is not installed on your system, please download it from the Adobe Systems Incorporated website (http://www.adobe.com).
Includes the specifications of this machine and the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.
Thank you for purchasing Canon Color imageCLASS MF8170c. Please read this manual thoroughly before operating the machine in order to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.
Messages Displayed in the LCD The following are a few examples of how messages in the LCD are expressed in this manual. The messages are indicated within angle brackets. If <MEMORY FULL> is displayed, the machine cannot scan the documents. <COL.>...
Do not make any changes or modifications to the equipment unless otherwise specified in this manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success, NY 11042, U.S.A. TEL No. (516) 328-5600...
IMPORTANT This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Laser Safety This product complies with 21 CFR Chapter 1 Subchapter J as a Class I laser product under the U.S.
Disclaimers The information in this manual is subject to change without notice. Canon INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT.
Legal Limitations on the Usage of Your Product and the Use of Images Using your product to scan, print or otherwise reproduce certain documents, and the use of such images as scanned, printed or otherwise reproduced by your product, may be prohibited by law and may result in criminal and/or civil liability. A non-exhaustive list of these documents is set forth below.
If these items are dropped or spilled inside the machine, immediately disconnect the power cord from the power outlet. Then, contact Canon Authorized Service Facilities or the Canon Customer Care Center.
Do not install the machine in the following locations: - A damp or dusty location - A location near water faucets or water - A location exposed to direct sunlight - A location subject to high temperatures - A location near open flames - A location near devices that contain magnets or generate magnetic fields, such as speakers Avoid poorly ventilated locations.
If the machine makes strange noises, or gives off smoke, heat, or strange smells, immediately disconnect the power cord from the power outlet. Then, contact Canon Authorized Service Facilities or the Canon Customer Care Center. Continued use of the machine in this condition may result in a fire or electrical shock.
If these items are dropped or spilled inside the machine, immediately disconnect the power cord from the power outlet. Then, contact Canon Authorized Service Facilities or the Canon Customer Care Center.
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There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
Consumables WARNING Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire. Do not store toner cartridges or copy paper in places exposed to open flames, as this may cause the toner or paper to ignite, resulting in burns or a fire.
If you encounter a problem with the machine's operation, try to solve it by using the information in Chapter 9, "Troubleshooting." If you cannot solve the problem or if you think your machine needs servicing, contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M.
Main Components of the Machine This section describes the main components of the machine. Front View a Operation panel Controls the machine. b ADF(Auto Document Feeder) Holds the documents and feeds them automatically into the scanning unit. c Document feeder tray Place documents.
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a Platen glass cover Open it when you place documents on the platen glass for copying or scanning. b Platen glass Place documents. Rear View a USB port Connect the USB (Universal Serial Bus) cable. b Power socket Connect the power cord. c Face up cover Open it when you output paper face up, or remove jammed paper.
Operation Panel Redia/Pause Directory a In Use/Memory Lights green during copying or when the copy job is stored in the memory. b COPY key Switches the standby display to the Copy mode. c FAX key Switches the standby display to the Fax mode. d SCAN key Switches the standby display to the Scan mode.
■ Scan Mode ■ Fax Mode Receive mode Canon Color imageCLASS MF8170c has various fax features such as Error Correction Mode (ECM), Automatic switching between fax and voice calls, Answering machine connection, Memory sending/receiving, Reduced-size printing, Automatic dialing and broadcasting, etc.
Energy Saver Mode This machine provides an energy saver function. When no operations are performed for a specified number of minutes, the machine automatically enters the energy saver mode. NOTE The time until the machine enters the energy saver mode can be specified in a range of 3 minutes to 30 minutes.
Restoring from the Energy Saver Mode Manually Press [Energy Saver]. The Energy Saver key goes off and the machine enters the standby mode. NOTE The machine can be restored from the energy saver mode immediately. However, it may vary according to room temperature and circumstances. Energy Saver Mode...
Paper Handling This chapter describes the media you can use with this machine, how to load them, and where the documents come out. Print Media Requirements Storing Paper The quality of paper may deteriorate if it is stored improperly even when the paper meets the normal specifications.
Storing Color Print Paper When handling or storing color printouts printed by this machine, be careful of the following points: IMPORTANT Avoid storing color prints with PVC materials such as clear folders. Toner may come off and stick to the PVC material. Use insoluble adhesive when gluing color prints.
Please note that the term "printing area" represents both the recommended area for optimum print quality and the entire area where the machine can technically print from your computer. Printing area (light shade): Canon recommends that you print within this area. ■ Paper MAX.
Loading Paper This section describes how to load paper in the cassette and the multi-purpose tray. CAUTION When loading paper, take care not to cut your hands on the edges of the paper. NOTE The cassette holds up to approximately 250 sheets of 17 lb (64 g/m Loading Paper in the Cassette Do not touch the black rubber pad in the paper cassette.
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Push down the plate of the paper cassette to lock it. CAUTION Do not touch the lock release levers located on the right and left sides of the paper cassette when the plate of the paper cassette is locked. The plate may snap forcefully if the lock is released and may result in personal injuries.
IMPORTANT Slide the paper guide to the "B5-JIS" position when using B5 size paper (182 mm x 257 mm). "B5-ISO" and "8.5" x 13"" are not used. Adjust both sides of the paper guide to the mark of the desired paper size.
Load the paper stack so that the bottom of the page touches the paper guide. Paper limit mark CAUTION When loading paper, be careful not to cut your hands with the edges of the paper. IMPORTANT Make sure that the paper guide is adjusted to fit the paper size. If it does not fit correctly, it may result in misfeeds.
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NOTE To print on letterhead paper or paper printed with a logo, load the paper with the print side facing down and the top of the paper to the front of the cassette. Paper feed direction Press down the paper stack so that it is loaded under the hook on the paper guides.
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Set the paper cassette into the machine. Push the paper cassette into the machine firmly until the front side of the cassette is flush with the front surface of the machine. ● Amount of Paper Remaining in the Cassette The paper cassette has a display indicating the amount of paper remaining in the cassette.
Opening the Multi-Purpose Tray Open the multi-purpose tray using the following procedure. Open the multi-purpose tray. Hold the grip at the center of the front surface of the printer. Pull out the auxiliary tray. IMPORTANT Be sure to pull out the auxiliary tray when loading paper in the multi-purpose tray. 2-10 Loading Paper...
Open the extension tray when loading long-size paper such as A4. Closing the Multi-Purpose Tray Close the multi-purpose tray using the following procedure. Keep the multi-purpose tray closed when it is not used. Remove any loaded paper, close the extension tray, and then put the auxiliary tray back to the original position.
Loading Paper in the Multi-Purpose Tray Use the multi-purpose tray when you want to copy or print on the different paper which is in the cassette. Open the multi-purpose tray and pull out the auxiliary tray. For opening the multi-purpose tray, see "Opening the Multi-Purpose Tray," on p. 2-10. Spread the paper guides a little wider than the actual paper width.
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Confirm that there is sufficient space between the paper limit guides and the paper stack. Take out some paper when there is no space. Load the paper stack straight. If the rear edge of the paper stack is not properly aligned, it may result in misfeeds or paper jams.
Slide the paper guides so that they fit to both sides of the paper stack. IMPORTANT Be sure to align the paper guides with the width of the paper. If the guides are too loose or too tight, it may result in misfeeds or paper jams. Do not touch the paper in the multi-purpose tray or pull it out while printing.
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Open the multi-purpose tray and pull out the auxiliary tray. For opening the multi-purpose tray, see "Opening the Multi-Purpose Tray," on p. 2-10. Spread the paper guides a little wider than the actual envelope width. Place the stack of envelopes on a flat surface, flatten them to release any remaining air, and be sure that the edges are pressed tightly.
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Loosen the hard corners of the envelopes and flatten curls as shown in the figure. Align the edges of the envelopes on a flat surface. Gently load the stack of envelopes with the address side facing up and the flap side come the leftward. Be sure to insert the envelopes completely.
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CAUTION When loading envelopes, be careful not to cut your hands with the edges of the envelopes. IMPORTANT Up to 10 sheets of envelopes can be loaded. Confirm that there is sufficient space between the paper limit guides and the envelope stack.
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IMPORTANT Be sure to align the paper guides with the width of the envelopes. If the guides are too loose or too tight, it may result in misfeeds or paper jams. Do not touch the envelopes in the multi-purpose tray or pull them out while printing. It may result in a faulty operation.
Specifying the Paper Size and Type (Common for Cassette and Multi-Purpose Tray) Specifying the Paper Size At the factory, the paper size has already been set to <LTR>. Each time you change the paper size you load in the cassette or the multi-purpose tray, it is necessary to specify the paper size according to the following.
Specifying the Paper Type <PLAIN PAPER> is selected as the default paper type. When using paper other than plain paper, you can specify the paper type according to the following. Specifying the paper type can prevent poor copy quality, or the printout not being printed correctly.
Orientation of the Document and the Paper Loading When you load or place a document in the ADF or on the platen glass, the orientation of the document and the orientation of the paper in the cassette or in the multi-purpose tray are as shown below.
Selecting the Paper Output Area Face down paper output delivers paper with the printed side down on the output tray. Face up paper output delivers paper with the printed side up from the output area. Select the area depending on your purpose by opening or closing the face up cover.
Paper Type Paper Output Area face up Transparencies face down face up Envelopes face down Face Down Paper Output Area The paper is delivered with the printed side down on the output tray. Paper is stacked in printed order. Close the face up cover, and pull out the output tray. IMPORTANT Do not place the delivered paper back on the output tray.
Face Up Paper Output Area The paper is delivered with the printed side up from the face up paper output at the rear of the machine. This way is convenient for printing on transparencies, or envelopes which tend to curl, because the paper is delivered straight through out of the machine. Open the face up cover.
Document Handling This chapter describes the types of documents you can scan or copy with this machine and how to set them on the platen glass. Document Requirements The documents you place on the platen glass or loaded in the ADF for copying, scanning, or sending must meet these requirements: Type of Plain paper...
NOTE When making copies of a small size document, the copy speed may be slightly slower than usual. Problem Documents Make sure any glue, ink, or correction fluid on the document is completely dry before placing it on the platen glass or loading it in the ADF. Remove all fasteners (staples, paper clips, etc.) before loading the document in the ADF.
Setting Up Documents For scanning, place your documents on the platen glass or load them in the ADF. Where you set up your documents depends on the size and type of documents you want to scan. (See "Document Requirements," on p. 3-1.) Placing a Document on the Platen Glass Open the platen glass cover.
The illustration below shows how to place an LTR-size document on the platen glass. Gently lower the platen glass cover. The document is now ready for scanning. Loading Documents in the ADF Fan the edges that will feed into the machine first, then tap the edges of multiple page documents on a flat surface to even the stack.
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Adjust the document guides to the width of the document. Load the documents face up in the ADF. NOTE For multiple page documents, the pages are fed one by one from the top of the stack (from the first page). Wait until all pages of your document have been scanned before starting a new job.
The Paper Path of the ADF Scanning unit NOTE When documents are loaded in the ADF, the scanning unit moves to the position shown above and remains there. When documents are not loaded in the ADF, the scanning unit moves to scan it. Setting Up Documents The machine scans documents from the first page.
Printing from Your Computer This chapter explains how to print the documents from your computer using the printer driver included in the CD-ROM. Before Printing Before printing, software must be installed in your computer. If not, please see the Set-Up Instructions for Networking and Printing or Chapter 1, "Installation,"...
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Click the corresponding printer driver icon. From the [File] menu, click [Set as Default Printer] (Windows 98/ Me: [Set as Default]). Before Printing...
Printing Documents The general steps for printing a document are explained below. Load paper in the cassette or the multi-purpose tray. For details on how to load paper, see "Loading Paper," on p. 2-4. Open the document in an application. Select the command to print.
Canceling Printing Open the [Printers and Faxes] (Windows 98/Me/2000: [Printers]) folder. ● On Windows XP/Server 2003: ❑ Click [start] on the Windows task bar ➞ select [Printers and Faxes]. ● On Windows 98/Me/2000: ❑ Click [Start] on the Windows task bar ➞ select [Settings] ➞ [Printers]. Double-click the corresponding printer driver icon.
Copying This chapter explains how to make copies, adjust scan settings to improve the image quality, and enlarge or reduce the copy sizes. It also describes the special copy features. Documents You Can Copy For information on the types of documents you can copy, their requirements, and details on setting up documents, see Chapter 3, "Document Handling."...
Making Copies NOTE When making copies on LTR-size paper after having continuously copied on paper smaller than LTR-size paper, the copies may be dirty. To prevent copies from being dirty, wait about 1 minute before making copies. When making copies of a small size or heavy paper*, etc., the copy speed may be slightly slower than usual.
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Press [B&W Start] or [Color Start]. NOTE To cancel copying, press [Stop/Reset] ➞ follow the instructions in the LCD. You can also cancel copying using [Status Monitor]. (See "Confirming and Deleting a Copy Job," on p. 7-3.) When you cancel copying while scanning a document from the ADF, the document may jam in the ADF.
Setting Enlarging/Reducing You can enlarge or reduce the copy size using preset copy ratios or using custom copy ratios. Enlarging/Reducing Using Preset Copy Ratios Press [Enlarge/Reduce]. Press [((-)] or [)(+)] to select the copy ratio ➞ press [Set]. You can select from the following: - 200% MAX.
Enlarging/Reducing Using Custom Copy Ratios Press [Enlarge/Reduce] twice. Use the numeric buttons to enter the copy ratio ➞ press [Set]. Z O O M 5 0 - 2 0 0 % 8 0 % You can enter the copy ratio from 50% to 200%, selectable in 1% increments. Even after entering the copy ratio, you can use [((-)] or [)(+)] to adjust the copy ratio.
Improving Copied Image Adjusting the Image Quality (Resolution) You can adjust image quality to the appropriate level best suited for a document with text or photos. Three modes are available for adjusting the image quality. Press [Image Quality]. Press [Image Quality] repeatedly until the image quality you want appears.
Adjusting Manually Press [Exposure] to select the manual mode. Press [((-)] or [)(+)] to adjust the copy exposure ➞ press [Set]. For a lighter copy exposure, press [((-)]. For a darker copy exposure, press [)(+)]. E X P O S U R E - L T NOTE When setting the exposure lighter, the indicator moves to the left.
Adjusting the Saturation You can adjust saturation to the appropriate level best suited for a document. Three modes are available for adjusting the saturation level. Press [Menu]. Press [((-)] or [)(+)] to select <COPY SETTINGS> Press [((-)] or [)(+)] to select <SATURATION> ➞ press [Set]. Press [((-)] or [)(+)] to select the appropriate saturation level ➞...
Removing the Background Color You can remove the background color of a document using <REMOVE BACKGROUND>. Press [Menu]. Press [((-)] or [)(+)] to select <COPY SETTINGS> Press [((-)] or [)(+)] to select <REMOVE BACKGROUND> ➞ press [Set]. Press [((-)] or [)(+)] or use the numeric keys to specify the appropriate level ➞...
Special Features The machine has the following SPECIAL COPY features. These features allow you to sort copies in page order and create special copies easily. - Collate Copy Sorts copies in page order. - Reserve Copy Reserves the next job while the machine is printing out. Collate Copy The collate copy allows you to sort copies in page order.
Use the numeric keys to enter the number of copies you want. 1 0 0 % C O L . T E X T / P H O T O You can set up to 99 copies. Press [B&W Start] or [Color Start]. The machine begins scanning from the first page of the document.
Press [B&W Start] or [Color Start]. Repeat step 5 and 6 to scan all documents. Press [Set]. The machine begins printing out. NOTE When scanning multiple page documents, <MEMORY FULL> may appear in the LCD and scanning is canceled. In this case, reduce the documents to be scanned. Or change the image quality mode to <TEXT>.
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Press [Enlarge/Reduce] to select the copy ratio. (See "Setting Enlarging/Reducing," on p. 5-4.) Press [B&W Start] or [Color Start]. The machine begins scanning. NOTE After printing of the current copy job is complete, the next copy job begins. If the memory becomes full while scanning, <MEMORY FULL> appears in the LCD. When the ADF is used for scanning, the document being scanned stops in the ADF.
Scanning This chapter briefly explains how to scan documents into your computer using the scanner driver included in the CD-ROM. Before Scanning Before scanning, software must be installed on your computer. If not, please see "Install the software and connect the machine to your computer," in the Set-Up Instructions for Networking and Printing or Chapter 1, "Installation,"...
Scanning Methods There are two methods of scanning documents to your computer: Using a TWAIN- or WIA- (Windows XP) compliant Windows application Using [SCAN] on the operation panel of the machine IMPORTANT For better scanning quality for color documents, we recommend that you place documents on the platen glass.
System Monitor This chapter explains how to check the status of the jobs stored in the machine, and to confirm or delete them as needed. Checking the Status of the Jobs Stored in the Machine Use the [Status Monitor] to confirm or delete copy, fax, print and report jobs stored in the machine.
Confirming and Deleting a Fax Job Follow the procedure below to confirm the sending or receiving status. Press [Status Monitor]. Press [((-)] or [)(+)] to select <RX/TX STATUS> ➞ press [Set]. NOTE If there is no job, <NO CURRENT RX/TX JOB> is displayed. If there is only one fax job, go to step 4.
Confirming Transmission Results Follow the procedure below to confirm the sending or receiving results. Press [Status Monitor]. Press [((-)] or [)(+)] to select <TX/RX LOG> ➞ press [Set]. NOTE If there is no job, <NOT FOUND> is displayed. Press [((-)] or [)(+)] to confirm the sending or receiving results. Press [Stop/Reset] to return to the standby display.
Press [Stop/Reset] to return to the standby display. Confirming and Deleting a Print Job Press [Status Monitor]. Press [((-)] or [)(+)] to select <PRINT STATUS> ➞ press [Set]. NOTE If there is no job, <NO PRINT JOBS EXIST> is displayed. If there is only one print job, go to step 4.
Confirming and Deleting a Report Job Press [Status Monitor]. Press [((-)] or [)(+)] to select <REPORT STATUS> ➞ press [Set]. NOTE If there is no job, <NO REPORT JOBS EXIST> is displayed. If there is only one report job, go to step 4. Press [((-)] or [)(+)] to confirm the report.
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Checking the Status of the Jobs Stored in the Machine...
Maintenance This chapter explains how to clean the machine, replace the toner cartridge, and repack and transport the machine. Periodic Cleaning Your machine requires little periodic maintenance. This section describes the necessary cleaning procedures for your machine. CAUTION When cleaning the machine's exterior or the platen glass, be sure to disconnect the power cord before cleaning the machine.
Cleaning the Scanning Area Wipe the scanning area (shaded area) with a clean, soft, lint-free cloth moistened with water, then wipe with a clean, soft, dry, lint-free cloth. Cleaning the ADF Area Black lines may appear in copies when the ADF is used to feed documents. This is caused by paste, ink, correction fluid, or other foreign matters in the read area of the platen glass (shaded area).
IMPORTANT Paste, ink, correction fluid, and other foreign matter can soil the platen glass when you send a document through the ADF while the paste, ink, or correction fluid on the document is still wet. This is what causes black lines on copies. Whenever you load a document in the ADF, always check to make sure that any paste, ink, or correction fluid that is on the document is completely dry.
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Load the cleaning page with the printed side facing down and wide edge with the largest blank space entering the multi-purpose tray first. When other paper has already been loaded in the multi-purpose tray, remove it before loading the cleaning page. Press [Menu].
Replacing the Cartridges This section describes how to remove used cartridges and replace them with new ones. IMPORTANT If printout becomes faint or inconsistent, the reason may be that the lifetime of the toner cartridge has been reached even when a message does not appear. Do not continue to use the toner cartridge when there is a deterioration in the print quality.
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Press [Menu]. Press [((-)] or [)(+)] to select <MAINTENANCE> ➞ press [Set]. Press [((-)] or [)(+)] to select <CHANGE CARTRIDGE> ➞ press [Set]. Press [((-)] or [)(+)] to select the cartridge to be replaced ➞ press [Set]. You can select from the following: - BLACK - CYAN - MAGENTA...
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Make sure that the toner cartridge you want to replace is at the position for replacing. If the spent toner cartridge is not in the replacement position, close the cover, then open it again when the sound of machine stops. Repeat this process until the cartridge you want to replace is in the correct position.
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Confirm the color of the label on the toner cartridge holder, then take out a toner cartridge of the same color from the protective bag. Open the protective bag with scissors, so as not to damage the cartridge. IMPORTANT Keep the protective bag in which the cartridge came in. It may be required when taking out the toner cartridge for machine maintenance.
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Hold the toner cartridge as shown in the figure, shake it gently 5 or 6 times from side to side distribute the toner inside. IMPORTANT If toner is not distributed evenly, it may result in a deterioration of the print quality. Be sure to carry out this procedure properly.
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IMPORTANT Do not touch or hold the developing roller. The image quality may deteriorate if you do. Do not apply shock to the toner cartridge memory or bring it near magnetic waves as this may result in damage to the machine. Toner cartridge memory Keep the protective cover with which the cartridge from removed.
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IMPORTANT Do not pull the sealing tape diagonally, upwards, or downwards. If the tape is severed, it may become difficult to pull it out completely. Pull out the sealing tape completely from the toner cartridge. If the sealing tape remains in the toner cartridge, it may result in a deterioration in print quality.
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When the toner cartridge is installed properly, the label on the cartridge and on the toner cartridge holder will be aligned as shown in the figure. Close the cartridge cover and lower the scanning platform. The toner cartridge holder will rotate automatically. 8-12 Replacing the Cartridges...
Precautions for Handling Toner Cartridges Please use caution when handling the toner cartridges. Careless handling can damage delicate mechanical parts or cause deterioration of the print quality. Please read the following notices before installing or removing the toner cartridges. WARNING Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire.
Be sure to use a new toner cartridge within the expiration date indicated on the package. Using a genuine Canon toner cartridge is recommended. Storing Toner Cartridges Be careful of the following points for storing new cartridges or those that were removed for maintenance.
Condensation will adversely affect the quality of the toner cartridge. Recycling Used Cartridges Canon has instituted a worldwide recycling program for cartridges called "The Clean Earth Campaign." This program preserves precious natural resources by utilizing a...
The Clean Earth Campaign THE Canon CARTRIDGE RECYCLING PROGRAM The Canon Cartridge Recycling Program fulfills the first initiative of Canon's Clean Earth Campaign, which supports four critical environmental areas: Recycling in the Workplace Conserving Environmental Resources Scientific Research and Education Encouraging Outdoors Appreciation The remaining "Clean Earth"...
We encourage you to use this option as a more efficient way to ship cartridges. Place as many cartridges as possible into one box. Carefully seal the box with tape; Call 1-800-OK-Canon to receive your free eight cartridge collection box. Replacing the Cartridges 8-17...
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Maximum weight = 70 lb (31.8 kg) Maximum length = 108" (2,743 mm) Maximum girth (length + 2 If your shipment exceeds the above limits, please call 1-800-OK-Canon for special shipping information. Please Note: Do not send defective cartridges for replacement.
Apply the UPS authorized returning label provided in this guide. Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska and Hawaii Canon set up alternative mail service with the U.S. Postal Service. Please call 1-800-OK-Canon to receive U.S. Postal Service merchandise returning label.
Call 1-800-667-2666 to receive your free Canon collection box kit. The collection box can accommodate eight individual cartridge boxes. Place your eight individually packaged boxes of empty cartridges into the Canon collection box. Seal the box. Apply the Canon Canada Inc./Canada Post label provided in this brochure.
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Working to preserve endangered species is a long-standing Canon interest. To this end, for every cartridge collected, Canon Canada donates $1, shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada. This donation is utilized in Canada.
Replacing the Drum Cartridge This section describes the precautions for replacing, handling, and storing drum cartridges. Replacing the Drum Cartridge Drum cartridges are consumable products. Replace the drum cartridge with a new one when <PREPARE NEW DRUM> or <REPLACE THE DRUM> appears in the LCD.
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Lift the scanning platform and open the cartridge cover. Remove the drum cartridge from the machine. Pull up the green handle on the drum cartridge in the direction of the arrow a, and lift the cartridge straight up b. Replacing the Drum Cartridge 8-23...
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Use a soft, dry cloth and wipe off chipped paper and toner that are attached on the transparent sheet located at the front of the roller. WARNING Clean the machine using a soft, dry cloth. Do not use alcohol, benzene, paint thinner, or other flammable substances.
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Print quality may deteriorate if you touch or damage the drum that is set inside. Be careful not to touch the drum or open the drum protective shutter. Be careful not to hold or touch the portions that are not described for this procedure such as the sensors. It may result in damage to the machine.
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Remove the packing materials c and d by turning them in the direction of the arrows until they stop and pulling them away. Remove the packing materials e and f by holding the grips and pulling them in the direction of the arrows. Hold the packing material g and remove it as shown in the figure.
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IMPORTANT Do not hold or touch the electrical contacts. It may result in damage to the machine. Electrical contacts Electrical contacts Do not hold or touch the imaging transfer belt. The image quality may deteriorate. Do not apply shock to the drum cartridge memory or bring it near magnetic waves. It may result in damage to the machine.
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Hold the drum cartridge with both hands and install it in the machine. Position the triangular mark on the drum cartridge with the triangular mark on the machine and install the drum cartridge a. Lock the drum cartridge by pushing it down toward you b. IMPORTANT Lock the drum cartridge securely so that it may be in the state shown in the figure.
Close the cartridge cover and lower the scanning platform. Precautions for Handling the Drum Cartridge A drum cartridge consists of parts that are sensitive to light and delicate parts. Therefore, handling the cartridge without caution may lead to damage or a deterioration in the print quality.
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Do not expose the drum cartridge to direct sunlight or strong light. If a drum cartridge has to be removed from the machine for maintenance, attach the protective cover immediately and place it in the protective bag that it came in. Do not hold or touch the electrical contacts.
Be sure to use a new cartridge within the expiration date indicated on the package. Using a genuine Canon drum cartridge is recommended. Storing a Drum Cartridge Be careful of the following points for storing new cartridges or those that were removed for maintenance.
Repacking and Transporting Your Machine Be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to vibration (e.g., when transporting over long distances), the following precautions should be taken. If you do not follow these precautions, the machine may be damaged or the quality of your printouts may be adversely affected.
Carrying the Machine by the Sides Detach the document feeder tray. Grip the handles on both sides of the machine and lift it carefully, as shown in the illustration above. CAUTION When carrying the machine, be sure to hold it in the designated places as shown in the illustration.
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8-34 Repacking and Transporting Your Machine...
Troubleshooting This chapter describes the problems you might encounter when using the machine and their remedies. It also explains what to do if you cannot solve the problem by yourself. Clearing Jams This section describes how to remove jammed paper. When print media jams inside the machine, the LCD displays <REC.
Paper Jam Inside the Machine If the message <REC. PAPER JAM> and <OPEN PRINTER COVER> appear in the LCD, remove the paper in the following procedure. If paper is jammed in the output tray, remove the jammed paper. If paper is jammed in the multi-purpose tray, remove the jammed paper.
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Pull out the paper cassette. Remove the jammed paper. IMPORTANT If the jammed paper cannot be removed easily, proceed to the next step. Do not try to remove it forcefully. Insert the cassette in the machine. Clearing Jams...
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Lift the scanning platform and open the cartridge cover. Remove the drum cartridge from the machine. Pull up the green handle on the drum cartridge in the direction of the arrow a, and lift the cartridge straight up b. Clearing Jams...
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If paper is jammed in the removed drum cartridge, do not try to pull the paper out forcefully but refer to "Paper Jam in the Drum Cartridge," on p. 9-18. IMPORTANT Print quality may deteriorate if you touch or damage the drum that is set inside. Be careful not to touch the drum or open the drum or touch the portions that are not described for this procedure such as the sensors.
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Do not hold or touch the imaging transfer belt. The image quality may deteriorate. Do not apply shock to the drum cartridge memory or bring it near magnetic waves. It may result in damage to the machine. Place the drum cartridge in the protective bag. Press the green lock release lever paper Clearing Jams...
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Take the drum cartridge out of the protective bag. Hold the drum cartridge with both hands and install it in the machine. Position the triangular mark on the drum cartridge with the triangular mark on the machine and install the drum cartridge a. Lock the drum cartridge by pushing it down toward you b.
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IMPORTANT Lock the drum cartridge securely so that it may be in the state shown in the figure. Close the cartridge cover and lower the scanning platform. If the message is still displayed after closing the cartridge cover, pieces of torn paper may still be remaining inside.
Paper Jam Behind the Machine If the message <REC. PAPER JAM> appears in the LCD, remove the paper using the following procedure. CAUTION The fuser unit and its surroundings inside the machine may become hot during use. When replacing fuser unit, do not touch the fuser unit and its surroundings, as doing so may result in burns or electrical shock.
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Lift the scanning platform and open the cartridge cover. Remove the drum cartridge from the machine. Pull the green handle on the drum cartridge in the direction of the arrow a, and lift the cartridge straight up b. 9-10 Clearing Jams...
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If paper is jammed in the removed drum cartridge, do not try to pull the paper out forcefully but refer to "Paper Jam in the Drum Cartridge," on p. 9-18. IMPORTANT Print quality may deteriorate if you touch or damage the drum that is set inside. Be careful not to touch the drum or open the drum or touch the portions that are not described for this procedure such as the sensors.
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Do not hold or touch the imaging transfer belt. The image quality may deteriorate. Do not apply shock to the drum cartridge memory or bring it near magnetic waves. It may result in damage to the machine. Place the drum cartridge in the protective bag. Press the green lock release lever paper IMPORTANT...
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Take the drum cartridge out of the protective bag. Hold the drum cartridge with both hands and install it in the machine. Position the triangular mark on the drum cartridge with the triangular mark on the machine and install the drum cartridge a. Lock the drum cartridge by pushing it down toward you b.
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IMPORTANT Lock the drum cartridge securely so that it may be in the state shown in the figure. Close the cartridge cover and lower the scanning platform. If the message is still displayed after closing the cartridge cover and lowering the scanning platform, proceed to the following procedure.
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If the paper jam message is still displayed, unplug the power cord from the wall outlet. CAUTION The fuser unit and the surrounding area can become extremely hot during operation. Perform the following procedure after the fuser unit has cooled down completely.
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Turn the lock release levers located on the back of the machine in the direction of the arrow and release the lock. Hold the grip on the fuser unit and remove it. CAUTION The fuser unit weighs approximately 3.3 lb (1.5 kg), and it is heavier on the back side.
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IMPORTANT If the paper completely winds around the fusing roller and is impossible to be removed, contact your Canon dealer. Hold the grip on the fuser unit and install it securely. Lock the fuser unit by turning the two lock release levers in the direction of the arrow.
Connect the power cord and all interface cables. Plug the power cord in the wall outlet to turn on the machine. If the message is still displayed after turning on the machine, pieces of torn paper may still be remaining inside. Re-check the various sections of the machine and remove all pieces of the jammed paper from inside the machine.
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Lift the cover and remove the jammed paper IMPORTANT Do not touch the imaging transfer belt. The image quality may deteriorate. Imaging transfer belt Return the cover to its original position direction of the arrow Proceed to the next steps to remove the jammed paper. When removing paper jammed inside the machine ➞...
Removing Jammed Paper from the ADF When the document jams in the ADF, the LCD displays <CHECK DOCUMENT>, or <DOCUMENT TOO LONG>. NOTE Do not open the platen glass cover until the jammed paper is removed. Doing so will result in damaging the document and the paper. Open the ADF and gently remove the jammed paper from the ADF.
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Open the ADF and gently remove the jammed paper from the document output tray. NOTE After removing jammed paper, even edges of the document before loading it in the ADF again. Clearing Jams 9-21...
Reset the machine by opening the cartridge cover and then closing it. If the message persists, unplug the machine from the power supply and contact Canon Authorized Service Facilities or the Canon Customer Care Center. Indicates either "C", "M", "Y", or "K".
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Reset the machine by opening the cartridge cover and then closing it. If the message persists, unplug the machine from the power supply and contact Canon Authorized Service Facilities or the Canon Customer Care Center. Cause 2 A cartridge is not installed correctly.
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Cause 2 You tried to reserve more than 10 copy jobs. Remedy The machine can store up to 10 copy jobs in memory. Wait until the current copy job completes, or use [Status Monitor] to delete the reserved copy jobs in memory.
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Unplug the machine from the power supply and wait approximately 3 minutes to 5 minutes, then plug it in again. If this does not solve the problem, unplug the machine and contact your local authorized Canon dealer or the Canon help line. xxx stands for a number.
Paper Feeding Problems Paper does not feed correctly. Does the cassette or multi-purpose tray contain an appropriate quantity of sheets? Make sure the paper stack in the cassette or multi-purpose tray does not exceed the capacity of the cassette or multi-purpose tray. (See "Loading Paper," on p.
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(See "Loading Paper," on p. 2-4.) Is the proper transparency loaded in the multi-purpose tray? Do not use any transparencies designed for color copiers. They will cause a paper jam. Please use transparencies recommended by Canon. Paper feeds curled. Is the proper paper loaded? Check if the proper paper is loaded in the cassette or multi-purpose tray.
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Paper stacked roughly. Is the proper paper loaded? Check if the proper paper is loaded in the cassette or multi-purpose tray. (See Chapter 2, "Paper Handling.") Check if the appropriate paper type is selected in <PAPER TYPE> in <PAPER SETTINGS> of the Menu. (See "Specifying the Paper Type," on p. 2-20.) Repeated paper jams occur.
Copying Problems The machine will not make a copy. Is the cartridge installed correctly? Make sure the cartridge is installed correctly. (See the Set-Up Instructions for the Machine.) Is the sealing tape removed from the cartridge? Remove the sealing tape from the cartridge. (See the Set-Up Instructions for the Machine.) Is the cassette inserted completely into the machine? Insert the cassette as far as it will go.
Print Quality Problems The print quality is not what you expect; print is not clear, has missing dots or white streaks. Are the size, thickness and type of the paper you are using within the specifications of the machine? Check that the paper you are using is supported by the specifications of the machine.
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Is the machine installed in a stable location? Install the machine in a proper location. (See "Installation," on p. xiv.) Copies are too dark or too light. Is the exposure adjusted correctly? Adjust the exposure correctly using [Exposure]. (See "Adjusting the Exposure (Density),"...
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Data is not printed in accurate color (specified color), or colored text appears blurred due to color deviation. Has one of the four color-cartridges reached its lifetime, or has deteriorated? Replace the toner cartridge that is almost reached with a new cartridge. (See "Replacing the Toner Cartridge,"...
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Fill-patterns are not printed in accurate color (specified color). Are the fill-pattern of the print data and the dither pattern of the printer interfering with one another? Do not specify a fill-pattern in the application and print again. Change the [Color Halftones] setting in the printer driver to [Gradation] or [Color Tone].
If the problem is fixed, the Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact Canon Authorized Service Facilities or the Canon Customer Care Center.
Scanning Problems The machine will not scan a document. Did you connect the power cord to the machine just now? Wait for a while. After connecting the power cord, the machine cannot scan documents immediately. Is the USB cable connected securely? Check that the USB cable is connected securely to the machine and your computer.
3 minutes to 5 minutes until the temperature inside the machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and contact Canon Authorized Service Facilities or the Canon Customer Care Center.
If the machine makes strange noises, emits smoke or strange smells, unplug the power cord immediately, and then contact Canon Authorized Service Facilities or the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. IMPORTANT Attempting to repair the machine yourself may void the limited warranty.
Machine Settings This chapter explains how to adjust machine settings. The list of all the settings is also provided for your reference. Accessing the Machine Settings Press [Menu]. Press [((-)] or[)(+)] to select the menu you want to change ➞ press [Set].
Menu Descriptions PAPER SETTINGS 1. PAPER SETTINGS 1. CASSETTE 1. PAPER SIZE 2. PAPER TYPE 2. MP TRAY 1. PAPER SIZE 2. PAPER TYPE COMMON SETTINGS 1. DEFAULT SETTINGS COPY SCAN 2. VOLUME CONTROL 1. KEYPAD VOLUME 10-2 Menu Descriptions Name Sets the paper size and paper type.
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Name 2. ALARM VOLUME 3. TX DONE TONE ERROR ONLY 4. RX DONE TONE ERROR ONLY 5. PRINT DONE TONE ERROR ONLY 6. SCAN DONE TONE ERROR ONLY 7. CALLING VOLUME 8. LINE MONITOR VOL. 3. B & W TONER SAVER Descriptions Adjusts the alarm volume.
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4. DISPLAY LANGUAGE 5. SPECIAL PRT. MODE SPECIAL SETTINGS 1 SPECIAL SETTINGS 2 SPECIAL SETTINGS 3 SPECIAL SETTINGS 4 10-4 Menu Descriptions Name The toner saver mode is turned on. Shows the language displayed in the LCD. ENGLISH, FRENCH, SPANISH, PORTUGUESE <SPECIAL PRT.
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Name SPECIAL SETTINGS 5 SPECIAL SETTINGS 6 SPECIAL SETTINGS 7 SPECIAL SETTINGS 8 Descriptions When heavy paper of rough surface is used, some images may look patchy due to toner failing to fuse to the paper. In this case, select <SPECIAL SETTINGS 5>...
COPY SETTINGS 1. STD. IMAGEQUALITY TEXT/PHOTO TEXT PHOTO 2. STANDARD EXPOSURE MANUAL AUTO 3. STD ZOOM RATIO MANUAL PRESET RATIO 4. STANDARD COPY QTY 5. AUTO SORT 6. PAPER SIZE GROUP INCH 10-6 Menu Descriptions Name Selects the document type. Text/photo mode Selects the PRIORITY LEVEL.
Name 7. COLOR BALANCE 8. SHARPNESS 9. SATURATION 10. REMOVE BACKGROUND PRINTER SETTINGS Name 1. ERROR TIME OUT Descriptions Specify the toner density for the following each color when using color mode. 1. BLACK 2. CYAN 3. MAGENTA 4. YELLOW 1 to 7 (5) The sharpness setting of an image can be adjusted.
TIMER SETTINGS 1. DATE/TIME SETTING 2. DATE SETUP 3. AUTO CLEAR 4. ENERGY SAVER 5. DAYLGHT SAV TIME 1. START DATE/TIME 2. END DATE/TIME 10-8 Menu Descriptions Name Sets the current date and time. year, month, day, hour, minute Selects the format of the date displayed in the LCD.
MAINTENANCE Name 1. CHANGE CARTRIDGE SELECT CARTRIDGE 2. AUTO GRAD ADJUST 3. ROLLER CLEANING 1. STARTS CLEANING 2. CLEAN PAPER PRINT Descriptions Selects the toner cartridge to be removed. Selects the color to be removed. 1. BLACK 2. CYAN 3. MAGENTA 4.
Personal Desktop Stationary Organic Photosensitive Conductor Indirect Electrostatic Transfer System Toner Projection System Canon's RAPID Fusing System™ Approx. 600 dpi x 600 dpi Up to LTR size Sheets, books, and three-dimensional objects (up to 4.4 lb (2 kg)) Cassette Feeding: 17 lb to 34 lb (64 g/m...
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Features are subject to change without notice due to product improvements. For high-quality copies, we recommended using paper and transparencies recommended by Canon. Some types of paper available at office supply stores may not be suitable for this machine. If you have any questions about paper and transparencies, consult Canon Authorized Service Facilities or the Canon Customer Care Center.