Page 2
Year 2000 Compliant Brother is addressing the Year 2000 related issues for all Brother fax machines and multi-function centers. Our focus is to ensure that our bundled third party software will continue to properly process date/time data after January 1, 2000.
Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
Page 4
If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of Brother accessories and supplies available for purchase.)
Test Sheet Procedures (For USA Only) About Fax Machines Fax Tones and Handshake ... 2 ECM (Error Correction Mode) ... 3 FAX 2750 and FAX 3750 Control Panel Overview FAX 2750 and FAX 3750 Control Panel Keys Fax Machine Caution ...
Page 6
Setting Paper Size ... 37 Setting the Print Density ... 37 Toner Save ... 38 Advanced Receiving Operations Operation from Extension Telephone (For FAX 2750 Only) or External Telephone ... 38 Printing a Fax in Memory ... 39 Polling ... 40 Canceling a Scheduled Job ...
Page 7
Viewing Caller ID List ... 45 Printing Caller ID List ... 46 Clearing a Caller ID Stored in Memory ... 46 Call Waiting Caller ID (For FAX 2750 Only) ... 46 Setup Send Before You Begin Manual Transmission ... 48 Automatic Transmission ...
Page 8
Sorting Multiple Copies ... 82 Reducing and Enlarging Copies... 83 Copying a Photograph ... 83 Optional Memory Board Accessories (For FAX 2750 Only) Optional Memory for the Printer & Fax Operations ... 85 Installing the Optional Memory Board ... 86 Troubleshooting Troubleshooting and Maintenance Fax-Back System ...
Page 9
Paper is Jammed in the Multi-purpose Sheet Feeder ... 94 Paper is Jammed near the Drum Unit or in the Fuser Unit ... 94 If You Are Having Difficulty with Your Fax Machine ... 95 Difficulties Setting Up The Optional Software Problem Using the HP Pavilion PC and the “HP DEMO”...
Page 10
Installing Multi-Function Link Pro Software Overview of Basic Steps ... 138 Choosing the Software to Install ... 139 Installing the Brother Software ... 140 Helpful Hints for Windows Using the Multi-Function Link Pro Software The Brother Resource Manager ... 143 Multi-Function Link Pro ...
Page 11
Special Printing Features ® Windows Bi-directional Parallel Interface ... 155 Enhanced Memory Management ... 155 Printing From Your PC Multi-purpose Sheet Feeder ... 156 Two-Sided Printing (Manual Duplexing) ... 157 Loading Envelopes in Multi-Purpose Sheet Feeder ... 157 Manual Feed Slot ... 158 Loading One Sheet of Paper ...
Page 12
T A B L E O F C O N T E N T S Managing Your Faxes in the Status Manager ... 175 Managing Faxes from Your Account Page ... 177 Accessing Your Account Page... 177 Viewing Received Faxes in Your Account Page Inbox ... 177 Checking Sent Faxes in Your Account Page Outbox ...
Introduction Using This Manual Thank you for purchasing a Brother fax machine. This fax machine has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your machine to its fullest potential by taking a few minutes to read this manual.
Test Sheet Procedures After programming your Station ID, please fill out the TEST SHEET Setting included with your fax machine and fax it to Brother’s Automated Fax Station ID Response System as your first transmission. This will verify that your fax p.
TAD to your fax machine. ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the fax machine to check the integrity of a fax transmission while it is in progress. ECM transmissions are possible only between machines that both have the ECM feature.
FAX 2750 and FAX 3750 Control Panel Keys Liquid Crystal Display (LCD) LCD displays messages to help you set and operate your fax machine. Toner Empty LED The toner indicator flashes on and off when the toner is low, so you’ll know to order a toner cartridge.
C H A P T E R T W O Fax Machine Setup and Connections Caution Never install telephone wiring during a lightning storm. We recommend that this product be used with a surge protection device to protect the product against lightning storms.
Drum Unit Assembly (With free Starter Toner Cartridge) If an item is missing, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). See Ordering Accessories and Supplies on page ii for the correct item numbers.
F A X M A C H I N E S E T U P A N D C O N N E C T I O N S Choosing a Location Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the fax machine near a telephone jack and a standard, grounded power outlet.
Do NOT remove the clear plastic starter sheet warming up. – this will be ejected while the fax machine is Do NOT remove the clear plastic starter sheet! Clear Plastic Starter Sheet...
Page 23
F A X M A C H I N E S E T U P A N D C O N N E C T I O N S Open the top cover of the fax machine. Holding the drum unit by its handles, insert it into the fax machine. Close the top cover.
WARNING This fax machine must be grounded using a three-prong plug. Since the fax machine is grounded through the power outlet, you can protect yourself from potentially hazardous electrical conditions on the telephone network by keeping the power to your machine on when you connect it to a telephone line.
Page 25
Connect the telephone line. Connect one end of the telephone line cord to the jack labeled LINE on the left side of the fax machine. Connect the other end to a modular wall jack. Attach the wire extensions to the multi-purpose sheet feeder and to the document guide base.
Fan the paper well. Load the paper, making sure that the print side is toward the fax machine and the paper level is stacked below the paper mark. The feeder can hold up to 200 sheets of paper, or up to 10 envelopes.
F A X M A C H I N E S E T U P A N D C O N N E C T I O N S Attaching Dust Cover It is essential to keep the dust cover on your fax machine to prevent the dust from entering the print head and causing damage.
Acceptable Paper (Available with Software Option) The fax machine can handle paper that has the following specifications. But please note that you can receive fax messages only on Letter, Legal and A4 paper. If you use legal or A4, change the Paper Size setting...
The fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.
C H A P T E R T W O Connections The external TAD must be plugged into the left side of the fax machine, into the jack labeled EXT. Your fax machine cannot work properly if you plug the TAD into a wall jack.
“rolled over” to the next available phone line in a preset order. Your fax machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the fax machine on any of the other numbers—when the other lines are busy and a...
TAD. The most common connection is to put the fax machine on Line 2. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2. You will need at least three telephone line cords, the one that came with your fax machine and two for your external two-line TAD.
Multi-Line Connections (PBX) Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PBX (Private Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you.
If all incoming calls will be answered by a switchboard operator, it is recommended that the Answer mode be set to MANUAL. All incoming calls should initially be regarded as telephone calls. The fax machine may be used with either pulse or tone dialing telephone service. Custom Features on a Single Line To learn how custom features may affect your faxing operations, please see the Troubleshooting and Maintenance chapter, page 89.
Since your fax programming is done on the LCD, we created step-by-step on- screen prompts to help you program your fax machine. All you need to do is follow the prompts as they guide you through the function menu selections and programming options and settings.
Function Selection Table If you have a basic understanding of how to program your fax machine, you can perform most of the programming settings without the Owner’s Manual. To help you understand the function selections, options and settings that are found in your fax programs, use the Function Selection Table below.
Page 37
2. SETUP RECEIVE (continued) Function Description 4. REMOTE CODE Enter code to activate or deactivate ON ( 51, #51) machine from a remote location. 5. REDUCTION Reduces size of image. 6. PAPER Selects size of paper for fax receiving. 7. PRINT DENSITY Make prints darker or lighter.
Page 38
(Details in Chapter 10) — — — Description Factory Set More Info Set fax machine to forward fax messages—OR—to call your pager. Store incoming faxes in memory OFF for remote retrieval. Set code for retrieving faxes. Print incoming faxes stored in the —...
Press Setting Date and Time Your fax machine displays the date and time, and prints it on every fax you send. In the event of a power failure, you may have to reset the date and time. All other settings remain unaffected.
Enter the time in 24-hour format (for example, enter 15:25 for 3:25 PM). Press Press it whenever the fax machine is standing by. Setting Station ID You can store your name, fax number, and telephone number to be printed on all Composing fax pages you send.
When you are setting certain functions, such as the Station ID, you may need to enter text into the fax machine. Most keys on the dial pad have three or four letters printed above them. The keys for 0, # and printed letters because they are used for special characters.
Page 42
In order to program this information into your fax machine, you should complete the steps described on pages 28 and 29.
You can set the beeper to LOW, HIGH or OFF. The default setting is LOW. When the beeper is set to LOW or HIGH, the fax machine beeps every time you press a key or make an error, and at the end of fax sending or receiving.
PC data, or makes a copy. The default setting is 0 minutes. Press Use the Dial pad to enter the amount of time the fax machine is idle before it drops into sleep mode (00 to 99).
Basic Receiving Operations Select Answer Mode There are four different answer modes for your fax machine. You may choose the mode that best suits your needs by pressing the Mode button repeatedly until you have changed the FAX and FAX/TEL lights to the setting you want to use.
Ring Delay default setting of 4. Press Operation from Press Extension Telephone fax machine answers (00 – 04). If you select 00, the line doesn’t ring at all. p. 38 Press Press For FAX/TEL Mode Only p. 39...
You can let the fax machine pick up and detect if it’s a fax or voice call. If it’s a fax call, the fax machine prints the fax. If it’s a voice call, the fax machine signals you with a double ring for the length of time you selected in F/T Ring Time.
You can always reduce the size of an incoming fax to a fixed percentage, regardless of the size of the paper (up to legal) in your fax machine. If you choose AUTO, your fax machine chooses the level of reduction for you.
You can use three sizes of paper for printing your faxes: letter, legal and A4. When you change the size of paper you have loaded in the fax machine, you will need to change the setting for paper size, so your fax machine will know how to fit the incoming fax on the page.
If you answer a fax call on an extension phone or on an external phone in Setting F/T the EXT. jack, you can make your fax machine take over by using the Fax Ring Time Receive Code. When you press the Fax Receive Code p.
For FAX/TEL Mode Only When the fax machine is in FAX/TEL mode, it will use the F/T Ring Time (double ringing) to alert you to pick up a voice call. If you’re at the fax machine, you can lift the handset to answer.
All parties involved in polling need to set up their fax machines to accommodate polling. When someone polls your machine to receive a fax, they pay for the call; if you poll someone’s fax machine to receive a fax, you pay for the call.
Setting Up Sequential Polling Receive Your fax machine can request documents from several fax units in a single Canceling a operation. Afterward, a Sequential Polling Report will be printed. Scheduled Job Press p. 42 Function The screen displays Press Press The screen prompts you to enter the fax numbers to be polled.
Setting Multi-Function Link Pro Mode (Only if You Purchased Multi-Function Link Pro) If you connect your fax machine to your PC, you can receive faxes into your (Option) Multi- PC. After completing all setup for Multi-Function Link Pro mode, you can function Link turn on Multi-Function Link Pro to reroute incoming faxes to your PC.
Each phone number has its own Distinctive Ringing pattern, so you’ll know which phone number is ringing. This is one way you can have a separate phone number for your fax machine. Your fax machine has a Distinctive Ringing function, allowing you to dedicate one phone number just for receiving faxes.
C H A P T E R F I V E Registering Your Distinctive Ringing Pattern Disconnect the fax machine from any TAD or telephone company Voice Mail. Set the fax machine to MANUAL mode. Press feature. Press Press Press (You will hear each pattern as you scroll through the four patterns.) Be...
Caller ID The Caller ID feature of this fax machine lets you use the Caller ID subscriber service offered by many local phone companies. This service provides you, by means of the screen display, the name or telephone number of your caller as the line rings.
For effective use of the memory, it is recommended that you clear the Caller IDs stored in memory by pressing name. Call Waiting Caller ID (For FAX 2750 Only) The Call Waiting Caller ID feature lets you use the Call Waiting Caller ID service offered by many local telephone companies. The feature displays the telephone number (or name, if available) of Call Waiting callers on your fax machine’s screen.
Adjust the paper guides to fit the width of your document. Paper Guides The FAX 2750’s automatic document feeder (ADF) can hold up to 20 pages, feeding each one individually through the fax machine. Use standard (14 lb–24 lb) paper when using the ADF; if you’re using heavier paper, feed each sheet individually to prevent paper jams.
C H A P T E R S I X Fan the paper, then stagger the pages in the document feeder as shown below: Stagger the pages Resolution Press p. 55 document you’re sending. DO NOT use curled, wrinkled, folded or ripped paper, or paper with staples, paper clips, paste or tape attached.
(from memory). You can set temporary settings for each fax you’re scanning, except Timer and Polling. If you try to scan in and store a 51st fax, the fax machine will send it immediately, without storing it in memory.
Check which jobs are still waiting in memory to be sent. (If no jobs are Canceling Jobs waiting, the screen displays NO JOB WAITING.) in Memory If the fax machine is idle, press p. 51 busy, go to step 2. If you have multiple jobs waiting, use list.
If you have only one job waiting, go to Step 3. Press To cancel another job, return to Step 2. Press If the fax machine is busy, press cancel a job. Basic Sending Operations Composing Electronic Cover Page One Touch The cover page is generated at the receiving party’s machine.
C H A P T E R S I X You can select a comment to include on your cover page. Instead of using one of the comments above, you can enter up to two customized messages, each 27 characters long. Use the chart on page 29 to help enter characters.
Make sure Station ID is set up (p. 28). This feature does not work without the Station ID. You can set the fax machine to send a cover page whenever you send a fax. The number of pages in your fax is not included when you use this setting.
The display returns to Function to select PRINT SAMPLE?. when the screen displays your selection. . Your fax machine prints a copy of your cover page. Start - - - - - -...
Press Press the SETUP SEND menu—OR—Press Contrast If your document is very light or very dark, you might want to set the contrast accordingly. Use S.LIGHT to send a very light document. Use S.DARK to send a very dark document. Insert the document, face down, in the feeder.
C H A P T E R S I X Advanced Sending Operations Overseas Mode After you send a fax using this feature, the feature turns itself off. Insert document. Press The screen displays Press Press Press to the SETUP SEND menu—OR—Press choosing settings and go to Step 6.
Lift the handset to speak. If you set Call Reservation and Call Back message to ON, your fax machine leaves a message if the other party does not answer.
1.YES 2.NO if you want to select additional settings. The display returns to ENTER FAX NO. PRESS START KEY . The fax machine will wait to send the fax at the time you set Start Function if you are finished choosing...
If the line is busy or for some other reasons a connection could not be made while broadcasting, the fax machine will redial the number automatically. If the memory is full, press the portion that is in the memory (if more than one page has been scanned).
Enter the next fax number. Example: Manual dialing, using the dial pad. Press Your fax machine will read the document into memory and then start sending faxes to all the numbers you entered. Multiple Resolution Transmission Use this feature to select separate resolution settings for each page of the fax you’re sending.
Setting Up Polling Transmit Interrupting Polling Transmit is when you set up your fax machine to wait with a Delayed Fax and Polling document so another fax machine can retrieve it. Transmit Jobs Place the document to be retrieved in the feeder.
C H A P T E R S I X Interrupting Delayed Fax and Polling Transmit Jobs You can send a fax or make a copy now, even if you have the fax machine set to send a fax later or to be polled. However, you cannot use automatic redial or the Function mode.
Setup Auto Dial Numbers Storing Numbers for Easy Dialing You can set up your fax machine to do three types of easy dialing: One Touch, Speed Dial, and Groups for Broadcasting of faxes. Storing One Touch Dial Numbers You can store 24 fax/phone numbers that you can dial by pressing one key. To One Touch access numbers 13 to 24, hold down the Shift key.You also can store names with...
C H A P T E R S E V E N Use the dial pad to enter the name (up to 15 characters). You can use the chart on page 29 to help you enter letters—OR—Go to Step 6 to store the number without a name.
Use the dial pad to enter the name (up to 15 characters). You can use the chart on page 29 to help you enter letters—OR—Press to store the number without a name. Press The screen prompts you to select the type of number this is. Use to select the type you want.
Page 78
C H A P T E R S E V E N You can include up to 23 One Touch locations, and up to 100 speed Dial locations. If you broadcast to more than the maximum locations available, you will be unable to set up transmissions using Dual Access and the Timer. Press The screen displays Storing...
Telephone Operations Dialing Options You can use your fax machine to make voice telephone calls by dialing manually, or by using Tel-index, One Touch or Speed Dial memory. Manual Dialing Manual dialing is simply pressing all of the digits of the phone number.
Hook Hook to dial the call, pick up the handset when the other Start after pressing the One Touch key. If when receiving the fax machine Start Hook , then press the two-digit Speed Dial Hook to dial the call, pick up the handset when the other party after pressing the Speed Dial number.
Hold Press Hold You can replace the handset without disconnecting the call. Pick up the fax machine handset to release the call from Hold. Picking up an extension handset will not release the call from Hold. Pause Press Redial/Pause dialing overseas, you can press the length of the pause.
Lift the handset. Press When you hang up, the fax machine returns to pulse dialing service. Searching Telephone Index You can search for names you have stored in One Touch and Speed Dial Storing One memories.
You cannot use Paging and Fax Forwarding when “Fax Storage” is set to OFF. Programming a Fax Forwarding Number When Fax Forwarding is set to ON, your fax machine stores the received fax in memory, then dials the fax number you’ve programmed, and forwards the fax message.
Press Press Enter your pager phone number (up to 20 digits) followed by Do not include the area code if it is the same as that of your fax machine. For example, Press If your pager requires a PIN, enter the PIN, press enter your fax number, then press —OR—...
39 Changing Remote Access Code Enter your Remote Access Code when the fax machine picks up your call, so you can access features remotely. The access code is preset to 1 5 9 , but you can change this.
If you enter an invalid command, the fax machine beeps three times. Press Hang up. If your fax machine is set to Manual mode, you can access your machine by waiting about 2 minutes, then entering the Remote Access Code within 30 seconds. 1 long beep—Fax message(s) No long beeps—No messages...
Remote Commands Follow the commands below to access features remotely. When you call the fax machine and enter your Remote Access Code (1 5 9 ), the system will signal you with two short beeps to enter a remote control command.
C H A P T E R N I N E Retrieving Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. Dial your fax machine’s number.
To retrieve the Memory Status List, when you hear two short beeps, use the dial pad to press Use the dial pad to enter the number of the remote fax machine (up to 20 digits), and then press After you hear your fax machine beep, hang up and wait.
C H A P T E R T E N Printing Reports Fax Settings and Activity You can print the following lists and reports: 1.XMIT REPORT 2.ACT.REPORT 3.ALL DIAL 4.TEL.INDEX 5.USER SETTINGS 6.MEMORY STATUS Choose if you would like a Transmission Verification Report printed after every fax you send.
Press Activity Report Interval You can set the fax machine to print activity reports at specific intervals (6, 12, 24 hours, 2, 4 or 7 days). If you set the interval to OFF, you can print the report by following the steps in the previous section.
C H A P T E R E L E V E N Making Copies Using the Fax Machine as a Copier You can use your fax machine as a copy machine, making up to 99 copies at a time. The fax machine can stack the copies or collate (sort) them. Enlarge...
Do NOT pull on the paper while copying is in progress. Making Multiple Copies There are two ways to make multiple copies on your fax machine. You can choose whether the copies will be STACKED (all copies of page 1, then all copies of page 2, etc.), or SORTED (collated).
Reducing and Enlarging Copies Insert pages to be copied face-down in the feeder. Press Enlarge Reduce Press to select AUTO, 200%, 150%, 125%, 120%, 100%, 93%, 87%, 75%, or 50%. Press when the screen displays your selection. Copy Use the dial pad to enter the number of copies you want (up to 99). Wait five seconds—OR—Press Copying a Photograph You can copy a photograph by pressing...
Optional Memory for the Printer & Fax Operations The FAX 2750 has 2 MB of memory and can recognize 1 MB (ME1000) or 2 MB (ME2000) of Optional Memory. Be careful to purchase the appropriate memory board for your needs.
C H A P T E R T W E L V E Installing the Optional Memory Board Unplug the power cord from the AC outlet and disconnect the interface cable. WARNING Unplug the power cord before installing (or removing) the memory board. Press down on the top of the rear cover to release the hook, and pull the rear cover out.
Page 99
O P T I O N A L A C C E S S O R I E S ( F O R F A X 2 7 5 0 O N L Y ) To install the memory board onto the main controller board, use the attached spacer and plug it into the connectors on the left of the main controller board.
Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
The list below explains the most common error messages. You can correct most problems yourself. If you need additional help, call the Brother Fax-Back System at ERROR MESSAGE CHANGE DRUM SOON The drum unit is near the end of Use the drum unit until you...
DISCONNECTED The other party or other party’s fax machine terminated the call. call the other party to see what DOCUMENT JAM Documents were not inserted or Do not pull paper out until you fed properly or document was too long.
Page 104
The available RAM has been Unplug the fax machine and exceeded. plug it back in. Data remaining in the memory of the fax machine will be deleted. • If you have installed the Windows again after setting the TrueType mode to “Print as Graphics”...
After you have used the fax machine, some internal parts of the machine are extremely HOT! When you open the top cover of the fax machine, never touch the shaded parts shown in the following diagram.
Close the multi-purpose sheet feeder. Open the top cover and check that a torn piece of paper does not remain inside the fax machine. Paper is Jammed near the Drum Unit or in the Fuser Unit Open the top cover.
If You Are Having Difficulty with Your Fax Machine If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the table below and follow the troubleshooting tips.
Page 108
Call Waiting Caller ID (or other custom feature) signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. (Brother’s ECM feature should help overcome this problem.) This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features.
Page 109
DIFFICULTY General Printing The fax machine does not print. Check the following: • The fax machine is plugged in. • The Difficulties The fax machine prints unexpectedely or it prints garbage. The fax machine cannot print full pages of a document;...
Page 110
Sometimes I get the error message PRINT OVERRUN when printing certain documents from Windows. The fax machine does not load Check to see if the CHECK PAPER or PRINTER JAM Paper Handling paper. The LCD shows Difficulties CHECK PAPER or PRINTER JAM.
Page 111
CHANGE DRUM SOON, replace the drum unit with a new one. Clean the fax machine's interior and the primary corona wire of the toner cartridge. See “Regular Maintenance” and “Cleaning the Drum Unit” on pages 109–111. Make sure that the tab of the corona wire is at the home position.
Page 112
Markings may disappear by themselves. Try copying multiple pages to clear this problem. Markings may occur if the fax machine has not been used for a long time. A possible cause is that the surface of the drum is scratched. You must then replace the drum unit with a new one.
If you select the “HP Demo” screen saver on your HP Pavilion PC after you have installed the optional Multi-Function Link Pro software, the System.ini file is overwritten and you cannot use the Brother fax machine to print, scan, or for Remote Setup.
Recently, some printers have included a function to show the printer status on the PC display. Such printers use the bi-directional communication parallel port between the printer and the PC. Our Brother printer driver also has a bi-directional parallel port function. Since Windows...
® You must restart Windows to make this modification effective. The modification disables the printer status reporting on your PC; however, you will be able to use the Brother printer driver with no further problems. ® directory to turn the...
C H A P T E R T H I R T E E N HP LaserJet 4 Plus: Please uninstall the Main Status windows by double clicking the Un-install Status windows in HP LaserJet group. NEC SuperScript 610/660: Please remove the NEC SuperScript driver by running the NECDELET.EXE file in Disk 1 included with NEC printers.
The modifications disable the printer status reporting on your PC; however, you will be able to use the Brother printer driver with no further problems. Graphics or Text is Missing When the Document is Printed This could be caused by your Display Driver software.
Whenever you transport the fax machine, use the packing materials that came with your machine. Also, follow the steps below to pack the fax machine or it may be damaged, which will void the fax machine’s warranty. WARNING Remove the drum unit and toner cartridge assembly. Leave the toner cartridge installed in the drum unit.
Page 119
Cartridge Close the top cover. Remove the wire extension, document tray, dust cover, paper tray and handset and pack them. Wrap the fax machine in the plastic bag and place it in the original carton with the original packing material.
Page 120
C H A P T E R T H I R T E E N Place documents (manual and printed material) and the drum unit and toner cartridge assembly into the original carton as shown below: Close the carton and tape it shut.
Regular Maintenance You can keep your fax machine in optimum condition by cleaning it on a regular basis. It is a good idea to clean the drum unit during this routine. Avoid using thinners or other organic solvents to clean the fax machine and do not use water.
Gears WARNING Just after you have used the fax machine, some internal parts of the machine are extremely HOT! When you open the top cover of the fax machine, never touch the shaded parts as shown in the diagram below.
CAUTION If you do not position the tab at the home position, printed pages may have vertical stripes. Install the drum unit into the fax machine. See “Replacing the Drum Unit” on pages 117–121. Close the top cover. Plug in the power cord.
TONER LOW warning. Discard the used toner cartridge according to local regulations. If you are not sure of them, consult Brother Customer Service. Be sure to seal the toner cartridge tightly so toner powder does not spill out of the cartridge.
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E How to Replace the Toner Cartridge WARNING Just after you have used the fax machine, some internal parts of the fax machine will be extremely HOT! So, never touch the shaded parts shown in the illustration.
Page 126
C H A P T E R T H I R T E E N Toner Cartridge Drum Unit WARNING Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe it off or wash it with cold water. Gently turn the lever on the toner cartridge forward until it stops.
Page 127
If a toner cartridge is left unpacked for a long period of time, the toner life is shortened. You can use only a genuine Brother toner cartridge (TN-5000PF series), which is specially formulated to ensure top print quality. Using another brand of toner cartridge may void your fax machine’s warranty.
Page 128
Gently turn the lever on the toner cartridge backward until it stops. Reinstall the drum unit into the fax machine and close the top cover.
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Replacing the Drum Unit The fax machine uses a drum unit to create the print images on paper. If the screen displays CHANGE DRUM SOON, the drum unit is nearly at the end of its life.
Page 130
C H A P T E R T H I R T E E N WARNING Just after you have used the fax machine, some internal parts of the machine are extremely HOT! So please be careful. Follow these steps to replace the drum unit:...
Page 131
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Remove the toner cartridge from the drum unit and keep it in a safe place.
Page 132
Gently rock the new drum from side to side five or six times. Wait to unpack the drum unit immediately before installing it into the fax machine. If an unpacked drum unit is subjected to excessive direct sunlight or room light, the unit may be damaged.
Page 133
Holding the new drum unit by its handles, install it. Close the top cover. Top Cover Drum Unit The fax machine will eject the clear plastic starter sheet automatically. WARNING Do not touch the scanner window with your finger. Handle the toner cartridge and drum unit carefully because they contain toner.
C H A P T E R T H I R T E E N For Customer Service USA: From within Canada: From within Montreal: 1-800-284-4329 (voice) 1-908-575-8790 (fax) 1-800-853-6660 (voice) 1-514-685-4898 (fax) 1-514-685-6464 (voice)
C H A P T E R F O U R T E E N Standard Telephone and FCC Notices (For 120V Models Only) These notices are in effect on models sold and used in the United States only. This equipment is hearing aid compatible. When programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for...
Page 136
If you are not able to solve a problem with your fax machine, contact Brother Customer Service at The serial number is on the back of the unit. Please circle the model number below and retain this Owner’s Manual with your sales receipt to serve as a permanent...
This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
Warranty You must use the IEEE-1284 shielded cable provided by Brother Industries, Ltd. (See “Ordering Accessories and Supplies,” p. 191)––OR––attach a free filter core to your standard shielded printer cable. (To receive a free filter core with instructions, call 1-888-879-3232 (USA) or 1-800-668-2768 (from within Canada) and order item number FCYL2.)
Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water.
Page 140
Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing to a Brother Authorized Service Center. A list of Brother Authorized Service Centers has been included for...
The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages...
Drum Unit: Life Expectancy: Up to 20,000 pages at 20 pages per job There are many factors that determine the actual drum life, such as a temperature, humidity, type of paper and toner that you use, the number of pages per print job, etc. Electrical and Environment Temperature (Allowable) 50 - 90.5 F (10 - 32.5 C)
C H A P T E R F I F T E E N Parallel Interface Specifications (Available with Software Option) Interface Connector Pin Assignment Pin No. Signal DATA STROBE DATA 1 DTAT 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 DATA 8...
Computer. Multi-Function Link Pro (MFL Pro) operations run in the background of your PC memory, keeping your personal computer free for other tasks. You can order Multi-Function Link Pro directly from Brother. The item number is PCI-2CD. You can also purchase Brother’s bi-directional IEEE-1284 compliant parallel cable, which is designed to comply with the limit for a Class B digital device pursuant to Part 15 of the FCC rules.
PCI2D31 (for Windows 95, 98). If you are using Windows NT software is not available on Floppy Disks.) You must tell the Brother Representative the version of Windows model number. At the same time, we recommend you order the shielded IEEE 1284 Bi-directional Cable (UG4558001).
When you connect the fax machine to your computer, you must either use Setting Up the Brother’s bi-directional IEEE-1284 compliant parallel cable, (UG4558001) Fax Machine —OR—Get the free filter core from Brother and attach it to your standard, and Computer shielded printer cable—OR—Get the free filter core from Brother and to Work Together attach it to your standard printer cable.
Overview of Basic Steps Installing the Brother Software p. 140 IMPORTANT Insert the Brother CD-ROM into your CD-ROM drive. Enter the command for your version of Windows Select the software option that suits your needs. Follow the installation instructions. ® Workstation Version ®...
This is a page of all Brother support numbers. Brother Web Link Brother Web Link visits the Internet Brother Home Page on the World Wide Web. You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs).
Administrator, an error message will appear explaining the problem. Insert the Brother CD-ROM into your CD-ROM drive. Enter the command for your version of Windows After you insert the Brother CD-ROM, you must type the appropriate command for your version of Windows ®...
Page 153
If you are using Windows 95, after you install the Multi-Function Link Pro Software you may see “New Hardware Found Brother FAX XXXX” during startup. You can select “Do not install a driver (Windows again).” and click OK, so Windows If you see the “Update Device Driver Wizard”...
A P P E N D I X A Helpful Hints for Windows IMPORTANT Please see the README.WRI file in the root directory of the CD-ROM (or floppy disks) for last-minute important installation and troubleshooting information. In the On-Line Documentation window, click on “Install Acrobat Reader”...
The Brother software consists of two parts, the Multi-Function Link Pro and Visioneer PaperPort™ LE for Brother. This section outlines the basics of the Brother software, so you can get started using Multi-Function Link Pro. Detailed installation and setup instructions are in the On-Line Documentation section of the Brother CD-ROM (or floppy disks).
It also contains an electronic Phone Book program and a Log Manager that maintains a record of all PC fax transactions. The Main Menu can be accessed through the Brother Multi-Function Link Pro program group. Visioneer PaperPort™ LE Visioneer PaperPort™...
( O P T I O N ) M U L T I - F U N C T I O N L I N K P R O S O F T W A R E Sending a Fax from Your PC Sending a Quick Fax A QuickFax is a cover page only fax with a message.
A P P E N D I X A Sending a Fax from the Main Menu You can send a fax from the Main Menu and attach multiple files. The “attachments” can even be in different file formats. From the Main Menu window, select the Send Fax OR—Select Send Fax from the Start pull-down menu.
You can send a fax directly from any Windows following steps: Create the document in a Windows Select Brother MFL Pro Fax as your printer. Select the Print command to begin the fax transmission. The Fax Sending dialog box will appear: Enter the name and fax number of the recipient—OR—Select the Open...
A P P E N D I X A Receiving Faxes into Your PC To receive faxes into your PC through the fax machine, you must first have Connecting the connected your fax machine to your computer. Then, you can load the Fax Machine to Multi-Function Pro software.
Computer that not only can you scan images directly into the PaperPort viewer that p. 137 Brother included with your fax machine, but you can also scan images directly into hundreds of other software applications that support TWAIN Installing scanning.
A P P E N D I X A Accessing the Scanner To choose the Brother Multi-Function Link Pro as your scanner driver, select it under the Select scanner—OR—Select source option in your software. From the Visioneer PaperPort™ LE window, select Acquire from the File drop-down menu, or select the Scan or Twain button.
Brightness Brightness: Adjusting the brightness settings to obtain the best image. The Brother Multi-Function Link Pro offers 100 brightness settings (-50 to 50). The default value is 0, representing an “average” setting. You can set the brightness level by dragging the slidebar to the right to lighten the image or to the left to darken the image.
Page 164
A P P E N D I X A Custom Contrast The contrast setting is adjustable only when you have selected one of the gray scale settings, but it is not available when Black & White is selected as the gray Scale. Increasing the contrast level (by dragging the slidebar to the right) emphasizes dark and light areas of the Image, while decreasing the contrast level (by dragging the slidebar to the left) ravels more detail...
Adjust the dotted outline until it surrounds only the portion of the document you wish to scan. Place the document in the document feeder of the fax machine again. Adjust the settings for Resolution, Color Type (Gray Scale), Brightness, Contrast, and Size in the Scanner Setup window, as needed.
A P P E N D I X A Exporting an Image File Select the Start button. This time only the selected area of the document will appear in the Visioneer PaperPort™ LE window. In the Visioneer PaperPort™ LE window, use the options available in the Markups pull-down menu and the Crop option in the Options pull-down menu to refine the image.
Bi-directional Parallel Interface The parallel interface of the fax machine lets the printer (fax machine) communicate back to the computer, sending information about memory and printer setup conditions.
Select the print command from your PC. Your PC sends a print command and data to the fax machine. The screen displays the date and time, and RECEIVING DATA. If there are more pages, the fax machine begins to print the next page automatically.
® Workstation Version 4.0 enable manual duplex printing. (For more information, see the Help screen for the printer driver.) The fax machine prints all the even-numbered pages on one side of the ® paper first. Then, the Windows driver instructs you (with a pop-up message) to reinsert the paper.
Repeat Steps 1, 2, and 3 until you have finished printing. If you do not select manual paper feed, and insert a page in the manual feed slot, the fax machine will load the first page from the manual feed slot and subsequent pages from the multi-purpose feeder.
Your fax machine can print data from your computer while sending or receiving a fax, or while scanning information into the computer. However, when the fax machine is copying or receiving a fax on paper, it pauses the PC printing operation, and resumes when copying or fax receiving is complete.
IP connection. From the server, the fax job is transmitted across the Internet using sophisticated least-cost-routing algorithms, then delivered to a fax machine using local phone lines, or to another computer as an e-mail attachment. Faxes can be sent to a single recipient or to multiple recipients.
Fax Service Providers. You will be given an Account Name and Password, which you will need when you install NetCentric™ FaxStorm from the Brother CD-ROM. A fax account is available to any person or company who has Internet access.
NetCentric™ account. Log in to your web-based NetCentric™ account. Insert the Brother CD-ROM into your computer CD-ROM drive. Click on the NetCentric™ FaxStorm button to install the software and follow the prompts on the screen.
A P P E N D I X C Overview of Utilities NetCentric™ FaxStorm includes the following related utilities to help you manage your faxing activities: Contact Manager Use Contact Manager to organize your contacts and import database files from existing address books. Cover Page Builder Cover Page Builder is your creative tool to build a personal cover page.
A P P E N D I X C General Tab In the General tab you can address a fax to one or more recipients, choose a cover page, and determine the method for sending the fax. The only information required to address a fax is the destination fax number.
Page 179
( O P T I O N ) I N T E R N E T F A X I N G W I T H N E T C E N T R I C ™ F A X S T O R M Selecting a Group (or a Contact from a Group) Click the Group button to display groups and contacts within the Groups.
Page 180
A P P E N D I X C Specifying a Cover Page About Sending a Fax as E-mail You can send fax files and attachments to a recipient’s e-mail address rather than to a fax number. When fax files are sent by e-mail, they arrive as TIFF file attachments to the e-mail message.
( O P T I O N ) I N T E R N E T F A X I N G W I T H N E T C E N T R I C ™ F A X S T O R M Attachments Tab Use the Attachments tab to attach documents to your fax from your hard drive or from your Attachments list.
A P P E N D I X C Options/Sender Tab Use the Options/Sender tab to specify the billing code, resolution, request e-mail notification, when to send the fax and a change to the sender information. To set the defaults of all your faxes, click the Set Defaults button in the lower left-hand corner.
A P P E N D I X C Setting Up Contacts in the Contact Manager In addition to saving recipient information when you address a fax in the Send Fax window, you can add contacts manually in the Contact Manager window.
( O P T I O N ) I N T E R N E T F A X I N G W I T H N E T C E N T R I C ™ F A X S T O R M Enter additional information about the contact in the Contact Detail window.
A P P E N D I X C To edit the information of an existing contact, open the Contact Detail window for that contact: Setting Up Multiple Addresses The Contact Detail window has three tabs: General, Notes and User Fields. The General tab of the Contact Detail window has a separate sub-tab for each address or location.
( O P T I O N ) I N T E R N E T F A X I N G W I T H N E T C E N T R I C ™ F A X S T O R M Moving or Copying a Contact to Another Group In the Contact Manager window, you can move a contact from one group to another, or copy a contact from one group into another group.
A P P E N D I X C You can delete, move, sort, and manipulate the records of your faxes in the Status Manager after they have been sent. You can move a fax to the History tab by clicking the Delete button and selecting that option. Accessing the Status Manager Checking the Status of Sent Faxes (Outbox) Viewing Faxes You Received (Inbox)
( O P T I O N ) I N T E R N E T F A X I N G W I T H N E T C E N T R I C ™ F A X S T O R M Managing Faxes from Your Account Page Your Fax Service Provider Account is a directory on the POPserver to which you were assigned when you created your account.
A P P E N D I X C Checking Sent Faxes in Your Account Page Outbox You can check the faxes you sent from your account home page, as well as from NetCentric™ FaxStorm. Customer Support You can select Web Problem Reports from the Utilities menu of the NetCentric™...
E - Mail Printing Automatic E-Mail Printing (For Windows The Brother Automatic E-Mail Printing software is a utility program that reads your E-mail messages from a specified POP3 server and automatically prints to a printer. Please read this section before using the software and check the online README.WRI...
Netscape Navigator support. Automatic E-Mail Printing can be configured for a multiple-user account: In Brother Automatic E-Mail Printing you can set more than one e-mail account on a single PC so you can print e-mail in each account automatically.
The Properties of Brother window will appear: Setting Up the Server In the Server tab of the Properties of Brother window, you must enter your POP3 Server, POP3 Port, POP3 Account name, and Password. Check the Delete Function and Print Function options as desired.
A P P E N D I X D Setting the Check Time In the Check tab of the Properties of Brother window, you can set up Automatic E-Mail Printing to check for new mail at specified intervals—OR—at a specified time—OR—every time you click the New Mail icon.
( O P T I O N ) A U T O M A T I C E - M A I L P R I N T I N G Uninstalling Automatic E-Mail Printing from ® Windows 95, 98 You can delete the Automatic E-Mail Printing software, using the Add/Remove Program in Windows If the Uninstall Program Displays an Error Message...
Caller ID A service purchased from the Telephone Company that lets you see the number (or name) of the party calling you. Call Waiting Caller ID (For FAX 2750 only) If you subscribe to this service from the Telephone Company, your fax machine will show the Caller ID of a second call while you are on the telephone.
Page 198
Distinctive Ring A service purchased from the Telephone Company that provides another phone number on an existing phone line. The Brother fax machine uses the new number to simulate a dedicated fax line.
Page 199
Instructs the fax machine how to allocate the memory. Multi-Function Link Pro Turns your fax machine into a printer and scanner and enables PC faxing using the fax machine. (Optional Brother software application) G L O S S A R Y...
Page 200
Internet and the reliability of Fax using Internet Faxing from your desktop. (Included with the optional Multi-Function Link Pro Software.) One Touch Keys on the fax machine control panel where you can store numbers for easy dialing. You must use a separate key for each number.
Page 201
Tone A form of dialing on the telephone line used for Touch Tone telephones. toner cartridge An accessory that holds toner for the drum unit on Brother laser models. Toner Save A process that causes less toner to be affixed to the page to extend the life of the toner cartridge.
Brother Customer Service ... i, 8 Brother Drivers ... 138–144 Brother Fax-Back System ... 63, 89 Brother on the World Wide Web ... i, 89 Brother Resource Manager ... 143 Call Back Message ... 30, 57 CALL PICKUP ... 45 Call Reservation ...
Page 204
I N D E X Easy Receive... 35 ECM (Error Correction Mode) ... 3 Energy Star Compliance ... 126 Enhanced Memory Management ... 155 Entering Text ... 29 Erasing Messages ... 75 Error Messages ... 90 Extension Cord ... 127 Extension Telephone...
Page 205
OGM (Outgoing Message) ... 18 On-Screen Programming ... 23 One Touch Key ... 68 One Touch List ... 79 One-Touch Dialing ... 48, 63–69 Optional Memory ... 85–87 OUT OF AREA ... 45 Overseas Mode ... 56 Packing List ... 8 Paging ...
Page 206
I N D E X Telephone Answer Code ... 38, 39 Telephone Answering Device (TAD) ... 3, 17, 18, 20, 21 Telephone Index ... 70, 79 Telephone Wall Outlets... 20 Test Sheet Procedure ... 2 Timer ... 32 Tone/Pulse ... 27, 70 TONER EMPTY ...
Page 207
Telecommunications Regulations of that country and the power requirements of your fax machine may not be compatible with the power available in foreign countries. Using USA or CANADA models overseas is at your own risk and will void your warranty.