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ABB DSQC1016 Manual
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ABB DSQC1016 Manual

ABB DSQC1016 Manual

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Connected Services

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Summary of Contents for ABB DSQC1016

  • Page 1 ROBOTICS Product manual Connected Services...
  • Page 2 Trace back information: Workspace Main version a293 Checked in 2019-03-18 Skribenta version 5.3.012...
  • Page 3 Product manual Connected Services 1.23 SP5 Document ID: 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved. Specifications subject to change without notice.
  • Page 4 The information in this manual is subject to change without notice and should not be construed as a commitment by ABB. ABB assumes no responsibility for any errors that may appear in this manual. Except as may be expressly stated anywhere in this manual, nothing herein shall be construed as any kind of guarantee or warranty by ABB for losses, damages to persons or property, fitness for a specific purpose or the like.

  • Page 5: Table Of Contents

    Installation of Service Box in Robot Controllers General for IRC5 and IRC5P Controllers ..............3.1.1 Overview ....................3.1.2 SIM card installation for DSQC1016 3G ............3.1.3 Mounting instructions ................Installation of the Service Box in IRC5 Single and Dual Cabinet ......... 3.2.1 Connected Services kit ................
  • Page 6 Additional configuration procedures ..............Key switch kit installation ..................Service Box used as Gateway Overview ......................Topology ......................Configuring a Service Box as Gateway ..............Index Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 7: Overview Of This Manual

    Overview of this manual Overview of this manual About this manual This manual describes how to install the Connected Services Kit in DSQC1016 - 3G and DSQC1023 - WiFi in ABB Robot Controllers. Usage This manual should be used during installation of the Connected Services Kit.
  • Page 8 Released with Iteration 1.23 SP5. Following is the update: • Added the section Installing or replacing DSQC 1016/1023 in IRC5C 2nd Gen from 19B on page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 9: Network Security

    ABB Ltd and its entities are not liable for damages and/or losses related to such security breaches, any unauthorized access, interference, intrusion, leakage and/or theft of data or information.
  • Page 10 This page is intentionally left blank...

  • Page 11: Safety

    Before beginning work with the robot system, make sure you are familiar with the safety regulations described in the product manual for the controller, see References on page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 12: Danger - Make Sure That The Main Power Has Been Switched Off

    Switch off the main switch on the Drive Module. xx0600002783 K: Main switch, Drive Module Switch off the main switch on the Control A: Main switch, Control Module Module. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 13: Introduction To The Connected Services Kit

    The following illustration provides an overview of the Connected Services with the Service Box. en1600001430 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 14 The following illustration shows how to connect the ethernet cables to maintain the service port functionality on the front panel of the controller. en1600001576 en1600001575 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 15 2 Introduction to the Connected Services Kit 2.1 Introduction Continued WAN port connection The following illustration shows how the Service Box is connected through the internet to the WAN port: en1600001441 Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 16: Service Box Dsqc1016 And Dsqc1023

    The older versions of DSQC 680 can still be used but is not produced anymore. DSQC1016 3G The service box DSQC1016 3G (3HAC049807-001) is the replacement for DSQC 680. It is an universal service box that can be connected either with a 3G modem or through Internet.
  • Page 17 Connected Services product manager for definition and price. Table DSQ/Option per version This table describes which DSQ box to use according to the RobotWare version and the type of controller. Here, DSQC1016 is Cosy 131 3G and DSQC1023 is Cosy 131 WiFi. en1600001555...

  • Page 18: Service Box Features

    In Retrofit mode, the Service Box act as the existing DSQC 680 box, where all the service data monitoring and ABB secure connectivity is done by the box and can be installed in any controller from RobotWare 5.11 to 6.XX. The controllers before RobotWare 5.11 still requires a box DSQC 680 as communication is done with...

  • Page 19: Before Installation Of Service Box In Robot Controllers

    Installation of the Service Box in IRC5 Single and Dual Cabinet on page 25 • Installation of the Service Box in the IRC5P control- ler on page 28 Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 20 This page is intentionally left blank...

  • Page 21: Installation Of Service Box In Robot Controllers

    3 Installation of Service Box in Robot Controllers 3.1 General for IRC5 and IRC5P Controllers 3.1.1 Overview This section describes: • installing the SIM card. See SIM card installation for DSQC1016 3G on page • mounting instruction. See Mounting instructions on page Product manual - Connected Services 3HAC060439-001 Revision: E ©...

  • Page 22: Sim Card Installation For Dsqc1016 3G

    3 Installation of Service Box in Robot Controllers 3.1.2 SIM card installation for DSQC1016 3G 3.1.2 SIM card installation for DSQC1016 3G Installing the SIM card: en1600001581 Action Note/Illustration Unpack the plastic card containing the SIM card. Write down the SIM card number.

  • Page 23: Mounting Instructions

    Installation of the Service Box in IRC5 Single and Dual Cabinet on page 25 • Installation of the Service Box in the IRC5P controller on page 28 en1600001579 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 24 When attaching antenna cables, screw the cable tight, but with a torque not exceeding 0.5 Nm firmly by hand. A higher torque can damage the connector. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 25: Installation Of The Service Box In Irc5 Single And Dual Cabinet

    2006). For a curve front cabinet (design 2004), we recommend that the Service Box is fitted to DIN rail in the back of the cabinet, near the I/O units. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 26: Connected Services Kit

    Route the Ethernet, power supply and antenna cables together with existing cables in the cabinet. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 27 Place the antenna on top of the controller. For best reception, place the antenna high and upright. For best magnetic adhesion, place the antenna on a clean surface. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 28: Installation Of The Service Box In The Irc5P Controller

    Ethernet connection on service port Ground connection +24 VDC connection on X18 pin 2 0 VDC connection on X18 pin 1 Connected Services Box Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 29 Place the antenna on top of the controller. For best reception, place the antenna high and upright. For best magnetic adhesion, place the antenna on a clean surface. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 30: Installing Or Replacing Dsqc 1016/1023 In Irc5C 2Nd Gen Before 19B

    19B. Note DSQC 680 is deprecated for the IRC5C 2nd robot controller. Location xx1800003472 Connected Services box Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 31 Equipment required for WiFi service box Spare Part No. Equipment Illustration 3HAC058038-001 DSQC 1023 WiFi xx1900000207 3HAC059424-001 WiFi Antenna xx1800003476 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 32 3 Remove the cable and connectors which are connected to the following: • Safety board • Connected Services Box (if installed) Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 33 5 Take out the Safety Board from the module. Note Also take out the Ethernet Switch and Connected Services Box from the module, if installed. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 34 6 Disconnect the cables connected to the main computer and unscrew the three pieces of M4 screws. The location of the three M4 screws is shown in the following image. xx1800003375 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 35 9 Use the file to enlarge and smooth the hole. This hole is used for the antenna. xx1800003367 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 36 12 Use the φ4 driller to drill the LED holes. xx1800003368 13 Assemble back the main computer and axis computer module and reconnect the cables. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 37 16 If you are using Ethernet switch module then you need four pieces of M4 screws to assemble it. xx1800003184 17 Assemble the adapter cable. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 38 Assemble it from the top and you need to push it forward to align with the holes: xx1800003186 19 Take off the wire from the 2-Pin connector (A61.X1), and connect to the 9-pin connector. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 39 8 of the 9-pin connector. The pin 9 of the of the 9-pin connector is connected to PE (Protective earthing conductor). xx1800003369 xx1900000208 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 40 20 The other side of the PE is connected to the ground using an M4 screw as shown in the following image. xx1800003377 21 Assemble back the safety board to the controller. xx1800003370 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 41 23 Connect the antenna to the Connected Services Box. Note Use magnetic roof antenna for 3G service box. Use Wi-Fi antenna for Wi-Fi service box. xx1800003371 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 42 24 Remove the sheet metal in the door's upper left corner and assemble the door. xx1800003372 25 Assemble back the top cover. The installation/replacement of the Connected Service box is done. xx1800003342 Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 43: Installing Or Replacing Dsqc 1016/1023 In Irc5C 2Nd Gen From 19B

    Connected Services box Required equipment Equipment required for 3G service box Spare Part No. Equipment Illustration 3HAC049807-001 DSQC 1016 3G xx1900000207 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 44 Common equipment required for both 3G and WiFi service box Spare Part No. Equipment 3HAC069612-001 Retrofit kit Required tools Tools M2 screw driver M4 screw driver Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 45 4 Disassemble the whole module (including Safety Board). Note Disassemble the Ethernet Switch and Connected Services Box also from the module, if installed. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 46 6 Remove the kick-off holes in the front panel. Note Remove the kick-off holes, if the Ethernet Switch and Connected Services box is installed newly in the controller. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 47 9 If you are using Ethernet switch module then you need four pieces of M4 screws to assemble it. xx1800003184 10 Assemble the adapter cable. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 48 11 Assemble the Connected Services box and Ethernet switch into the controller. Assemble it from the top and you need to push it forward to align with the holes. xx1800003186 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 49 13 The other side of the PE is connected to the ground using an M4 screw as shown in the following image. xx1800003377 14 Assemble back the safety board to the controller. xx1900000463 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 50 16 Connect the antenna to the Connected Services box. Note Use magnetic roof antenna for 3G service box. Use Wi-Fi antenna for Wi-Fi service box. xx1900000464 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 51 18 Assemble back the top cover. The installation of the 3G/WiFi service box is done in the IRC5C 2nd robot controller . xx1800003342 Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 52: Installation Of Network Service Box

    Configure Network Service Box for Inter- For more information on configuring Net- net connection. work Service Box, see Set up Network Ser- vice Box for Connected Services on page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 53: Verifying The Installation Of The Service Box

    LEDs in the front of the Service Box indicate if the box is functioning. The LEDs should be lit as follows: Indication Indicates that the reset button is pressed Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 54 Green after approximately 5 minutes if WAN internet transmission is possible (3G/ WiFi). Green when connection to the ABB server is successful. Digital Input 2 (Not used) Should be green when Talk2M connection is used (Wired, WiFi or 3G with...
  • Page 55 If the door is not properly closed, the cabinet does not comply with the protec- tion class IP54 and the shield for Electro Magnetic Compatibility is also affected. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 56 This page is intentionally left blank...

  • Page 57: Service Box Configuration

    Service Box web page This section describes the available menus and options in the Service Box web page. Information Menu en1600001523 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 58 Note The information available on the Information Menu pages are for advanced support. In case of a problem, save all logs as a file for ABB Support. 1 Click Information Menu and select Support Files. 2 Right-click AllLogs.txt and select Save Target As to save the logs in a file.
  • Page 59 Select the features to change Select Modify Restrictions to change the Restric- Select the restrictions to change tions Validate by Update Configuration Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 60 Note To maintain high cyber security, it is recommended to change the configuration password and keep the local ABB account disabled. If the password is lost, the Service Box must be fully reconfigured. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E ©...
  • Page 61 Remote Access Password. Define the name of the box in the Remote Access For example, RSA-BOX-0821- Box Name filed. 0002-56 or ROB-12-34567. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 62 If the Feature Embedded Connected Services Gateway is disabled, then the Box LAN IP setup are displayed (read-only) as the box is connected to the Service port only. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 63: Or Wifi Service Box

    4.2.1 Set up 3G Service Box for Connected Services Overview The service box with a modem DSQC1016 has 3G connection as their default configuration. You do not need to configure anything when such a service box is installed with ABB SIMs. In case, you need to enhance 3G connectivity, you can do so by configuring it from the Connection Setup page.
  • Page 64 Note This optimization can take a very long time and is needed only if connection issues. Select the Connection Type (ABB Private Sims or For using the service box connec- Customer Public Sim) ted in 3G with remote access fea- ture enabled or as a Gateway, a customer public sim is required.

  • Page 65: Set Up Wifi Service Box For Connected Services

    (If a proxy is needed to connect • with proxy authentication to the internet.) • without proxy authentica- tion Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 66 The Network connection status can be tracked through the ABB VPN Status page. For more inform- ation, see Verifying Network Con- nection on page Configuring with WiFi en1600001521 Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 67: Network Service Box Configuration

    • No IP Filtering (no configuration required) IP Filtering • IP Filtering (provide outbound access to ABB Servers, see Note in the section Connecting the Network Service Box to the local network and Internet on page 68, all In-...
  • Page 68 (92.52.111.210) to initiate and certify the connection. device.vpnX.talk2m.com (X = 1-10) for tunnel connections. If a firewall is used on the local network, HTTPS port and the ABB Service addresses should be reachable. Quick set up of Network Service Box Use this procedure for quick set up of Network Service Box.
  • Page 69 The Network connection status can be tracked through the ABB VPN Status page. For more inform- ation, see Verifying Network Con- nection on page Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 70 VPN Connection Status is displayed. The following are the different scenarios of VPN Connection Status: VPN Connection Status successful VPN_Connecti Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 71 4.3.1 Set up Network Service Box for Connected Services Continued VPN Connection Status not yet Successful (No VPN IP) VPN_Connecti VPN Connection Status not yet successful (No WAN IP) VPN_Connecti Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 72: Verifying Network Connection

    Overview This section describes the VPN authentication and network connection status after the configuration. The VPN authentication is used for wired or WiFi connection or 3G with customer public SIMs. It is not used with ABB SIMs. Action Note Open http://192.168.125.83.
  • Page 73 Off indicates the connection is not successful. Note T2M LED is green if Talk2M is used for connectivity. @ LED is green when the connection to ABB is successful. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 74: Uas Requirements For Connected Services

    Note User Authorization System (UAS) accounts is administered from RobotStudio. For more information on User Authorization, see Operating manual - RobotStudio. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 75: Network Service Box Connectivity

    Remote Access is enabled. Every user has their own networking rules; the connectivity needs to be customized to their network requirements. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 76: Connectivity

    • a three port 10/100 Mb LAN switch for robot connectivity (LAN1, LAN2, LAN3). • a WAN port for ABB secure connectivity through Internet (WAN4). • The Service Box Connected WiFi, 3G or with customer SIMs follow the same principles of connectivity (but wireless).
  • Page 77 Box installed inside a Robot Controller and ABB server and the different security layers. en1600001561 The Service box creates a secure connection point to point from the box to ABB connector server. The box should communicate outbound on Internet (from inside to outside) using one port (HTTPS:443) and some IP addresses: •...
  • Page 78 ABB. • For more information on ABB Connected Services IT Security, download a copy of ABB Connected Services - IT security white paper Ver 2.3.pdf from the ABB library. See ABB Remote Service - IT security white paper Ver 2.3.pdf.

  • Page 79: Topology

    Network Service box in every Robot Controller • creating a secure connection from the WAN port of the box to ABB RS Servers through the Customer Internet gateway by using the benefits of the existing Internet connectivity and local networking.
  • Page 80 In this case, no switch is required in the Robot Controller. Two cables are connected to the Controller; one to the factory network and the other to the service network. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 81 As explained in the receding example, all Service boxes are connected using an intermediate local network between the WAN port of the box and a Service box Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 82 Internet gateway which then will see only one IP address for all the service boxes. The configuration is then simplified on the service boxes which has to be configured for connection to the gateway router. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 83: Internet Connectivity

    The connection can be done using or not a proxy server and can be also completed with a firewall which usually exists. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 84 Traffic Volume The service boxes are doing only outbound communication (from box to ABB server) to setup the secure tunnel connection. This connection must be kept open and secure by constant “keep alive” ping and secure key renewal.
  • Page 85 Firewall The communication between the service box and ABB is firewall friendly as it doesn’t requires opening any inbound connectivity in the firewall. The firewall can even be configured to block any communication from the service boxes to Internet at the exception of what is needed for the boxes to create its secure tunnel as defined in the security chapter.

  • Page 86: Disclaimer

    ABB LBU: ABB Local Business Unit (Local customer contact for Service contracts) ABB Global Customer Service Delivery The Service box and an additional switch in the robot is provided by ABB GCS part of the Connected Services contract. The equipment can be delivered as Retrofit Kit or preinstalled in the Controller part of the RS factory Option or as a specific delivery for large orders.
  • Page 87 In that case, the customer should limit which devices are connected to the Gateway. Otherwise, implement an intermediate firewall when possible (WiFi). Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 88 This page is intentionally left blank...

  • Page 89: Troubleshooting

    If the problem persists, contact ABB support. • If the USER LED blinks red twice, the server connection is failed. Try to switch the power off and on again. If the problem persists, contact ABB support. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E ©...
  • Page 90 Gateway. The information is available by connecting a PC to the Service Box. Service Box log information on page FlexPendant In the ABB menu tap System Info. Tap on Hardware devices followed by Connected Services and Service box to view data about the Service Box. Service Box (3G ABB SIMs)
  • Page 91 6 Troubleshooting 6.1 Troubleshooting with the Connected Services Kit installation Continued Service Box (3G Public SIMs) en1600001573 Network Service Box en1600001489 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 92 The RobotStudio information is not available if the Service box is configured as Gateway. The information is available by connecting a PC to the Service Box. Service Box log information on page Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 93 6 Troubleshooting 6.1 Troubleshooting with the Connected Services Kit installation Continued Service Box (3G) en1600001491 Network Service Box en1600001492 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 94 Modem firmware when GPRS is active). Base version The version of pre installed ABB application code. Specific version The version of the ABB application code loaded for a specific Robot- Ware release. This should match the detected RobotWare version (see below). RobotWare version Detected RobotWare version.
  • Page 95 Controller. A maximum of two extension cables are recommended (a total length of 20 meters) Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 96 • there is no damage to the cables. • the User Authentication System has Default User enabled and has read/write access to the Controller disks. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 97: Service Box Log Information

    Box, otherwise you will not be able to connect. If User LED is blinking red continuously, this could be due to IP addresses conflicts. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 98 The TCP/IP settings should be same as shown below. xx1300002176 1 Open Internet Explorer. 2 Click Tools, Internet Options. 3 Navigate to Connections tab and click LAN settings. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 99 Setting of Proxy server • Clear the Proxy server options and disable the settings. • Select both the Proxy server options. 1 Click Advanced. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 100 Connecting to the Service Box 1 Open Internet Explorer. 2 Browse the Service Box with IP address http://192.168.125.83. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 101 To verify the firmware version, click on the top left logo on the screen. The Revision Number is the last four digits of the Firmware version (Version Codename field). Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 102: Support By Service Box

    • Send the system information to the support. Retrieving Support Information 1 Click Support Information. 2 Wait until information are displayed. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 103 3 Right click the file and select Save target as..4 Save the file to any desired location of your choice. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 104 It is recommended to download AllLogs.txt which is an aggregate of all the other files listed on the screen. If AllLogs.txt fails to download, then all the other files needs to be downloaded individually. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 105: Reset The Service Box

    This section describes the procedure to reset the Service Box. In some cases it is needed to fully reset the Service box on request by ABB Support. This reset will completely wipe out all configuration and history and reformat the service box in the default setup.
  • Page 106 Used for alternative secure connection when available Wireless Port 80/TCP Used to send information or receive commands Port 21/TCP Used for ABB Firmware installation (not used in production) Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 107: Remote Access

    When all the conditions are filled , then the Box switches off the Connected Services mode and stops the connection to the ABB Network. The Service box then connects to Talk2M server in Remote Access mode under customer account.

  • Page 108: Security

    The Remote Access mode is under the responsibility of the customer. The customer enables or disables it and supervise the Connected Services actions. When the Service Box is in the Remote Access mode, it is no longer connected to the ABB server and not under ABB responsibility. The customer should supervise continuously the Remote Access actions and ensure the security of the operator before allowing any remote connection.

  • Page 109: Initial Configuration

    Remote Access through MyRobot and get information about the state. If the service box is connected in 3G, then the ABB SIM cannot be used and must be replaced by a Customer public SIM. For more information on setting-up...
  • Page 110 7.3 Initial configuration Continued 2 Click on the box which needs to be used for Remote Access and connected to the Controller. en1600001496 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 111 Type an integer between 1 and 24. 5 Click Authorize. The ABB REMOTE ACCESS SUPPORT TERMS page is displayed. 6 Read the terms and conditions and click the I AGREE button. The Remote Access is authorized and a confirmation page is displayed.
  • Page 112 174907 - Invalid User/ Login in Remote Access. Add the events in the Alarm settings for email or sms notifications. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 113 7 Remote Access 7.3 Initial configuration Continued Event 174900 xx1400002778 Event 174901 xx1400002779 Event 174902 xx1400002780 Event 174903 xx1400002802 Event 174904 en1600001500 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 114 IP address of the service port (192.168.125.1) in RobotStudio. See RobotStudio View on page 129 Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 115: Customer Site Configuration

    Creating the Talk2M account on page 135. • Configure the Service Box. For more details, see Configuring the Service Box on page 120. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 116 WAN port (4) and connected to the local equipments including the robot on its LAN Ports (1 to 3) on the local subnet. en1600001565 For more details about installing a ABB Connected Services Box in the Robot Controller, see Installation of Service Box in Robot Controllers on page The Service Box is connected and configured for a connection through Internet.
  • Page 117 Service Box is switched ON. An option is provided in a kit to connect a key, or this can be done on site to connect to an external switch key. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 118 The DI/DO information are visible on the led in front of the Service Box and is named T2M for DO and KEY for DI. en1600001502 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 119 The digital input and output are connected on the I/O connector of the Service Box. Following are the details of the I/O connector (mating female connector, manufacturer: Sauro, Part Number: CTF050VT). en1600001566 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 120 The Service Box type should include the Remote Access feature enabled. To verify this, connect to the Service Box in Config mode, click User Setup, Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 121 Note If the Service Box do not have the Remote Access option, contact ABB Support through Robdesk. For Controller with RobotWare >= 5.12,it is possible to verify the availability of the Remote Access option through FlexPendant or RobotStudio on the Service Box page on System Information.
  • Page 122 To configure the Remote Access connection parameters of Talk2M from MyRobot: 1 Connect to the Service Box in Config mode. 2 Click User Setup. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 123 8 Enter the Talk2M account, user name, and password details for providing authorization. Enter the time in hours for the period of authorization required. 9 Click Authorize button. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 124: Preparation For Remote Access

    Remote access information - FlexPendant To verify if the Remote Access is enabled and active on the FlexPendant: 1 Tap System Info > Service box. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 125 ON: Authorized by server and key and the connection is active. SRVOK: Authorized by the server. KEYOK: Authorized by server and key. OFF: Not authorized by server. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 126 The Box Type (A denotes Remote Access) and firmware version. • Connectivity information. • Remote Access status. For more details, contact ABB. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 127 To verify the Service box registration information: 1 Log as admin in eCatcher. 2 Click eWONs Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 128 For more details, see documentation of eCatcher. Connecting to Robot For example, robot on its Service Port (192.168.125.1) is available: Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 129 (192.168.125.1) when adding a Controller. It is then possible to perform actions which are done usually locally (FTP, FlexPendant, Events, and so on) but slowly depending on the band width. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 130 7 Remote Access 7.5 Preparation for Remote Access Continued Event Logs xx1400002659 FlexPendant view xx1400002660 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 131 The connection is made with the tools available for the local equipments given by the equipment provider (either direct HTTP or devpt tools). For example, ABB with AC 500 using Codesys or FTP/HTTP.

  • Page 132: Remote Access On Production

    When the Service Box is in the Remote Access mode it is not connected and managed by ABB. To stop the Remote Access mode, the Remote Access digital input should be set to OFF. The Service Box returns to Connected Services mode.

  • Page 133: Additional Configuration Procedures

    7.7 Additional configuration procedures Creating service agreement with Remote Access The Local Business Unit (LBU) of ABB creates a service agreement with the Remote Access option enabled. Then the Administrator for Remote Access will have the rights to authorize Remote Access. This is done in the Customer Contacts of the Service Agreement.
  • Page 134 9 Select the Remote Access check box to enable a customer as remote access contact who has the rights to authorize remote access through MyRobot. The ABB Remote Access Activation Terms window is displayed. 10 Read and click Accept. Continues on next page...
  • Page 135 • Pro account: For more active and demanding operations. The Talk2M account is not managed by ABB and customer should take the responsibility of managing it. For more information about Talk2M, see www.talk2m.com The Talk2M account is created using the eCatcher tool which can be downloaded from www.talk2m.com.
  • Page 136 7.7 Additional configuration procedures Continued 2 Launch the eCatcher application. xx1400002764 3 Click Create a Free+ Account. The New Account window is displayed. xx1400002765 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 137 Use the following procedure to limit the access to the local equipments remotely using eCatcher: 1 Select a box and click Properties. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 138 Have a better view of which devices are available when the Remote Technician wants to connect to it. • Authorize access only to the defined devices. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 139 (here IRC5 and PLC) and on the defined ports. 4 Click OK. xx1400002666 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 140 1 Log in to eCatcher using admin credentials. xx1400002667 2 Click Users. The Users list is displayed. xx1400002668 3 Click Add. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 141 6 Select the type of user. Select User since you are creating a normal remote access user. 7 Click Create. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 142 1 Go to www.talk2m.com, download the eCatcher application, and install it. 2 Launch the eCatcher application and login with the Remote Access User credentials. xx1400002672 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 143 5 Once the troubleshooting is done click Disconnect and logout. Turn off the Remote Access key to stop the session which makes the box offline and stops the connection. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 144: Key Switch Kit Installation

    A61.X1 on terminal 8 for GND (or 0V), terminal 7 for +24 V, and terminal 9 for Earth connection. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 145 7.8 Key switch kit installation Continued Implementation in the door Note 1): en1600001571 View 3 and view 10 (door implementation). View B (wiring). Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 146 7.8 Key switch kit installation Continued Implementation at the bottom of the cabinet Note 1): en1600001702 View 1 and view 25 (cabinet implementation). View F (wiring). Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 147: Service Box Used As Gateway

    You need to have a Service Agreement with the service box attached and defined as a Gateway. If the service box is connected in 3G, then the ABB sim cannot be used and must be replaced by a Customer public sim. For more information on...

  • Page 148: Topology

    Service Box used as a Gateway instead of a customer Gateway. This shows similar topology that the concentration described in Concentrating Communication on page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.

  • Page 149: Configuring A Service Box As Gateway

    2 Enter Service box serial number, select the Service Box type and search for the Customer to which the Gateway Service Box is adding and click Create button. en1600002026 Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 150 To enable this, refer to the section Configuring the user on page 59 and select the Enable Embedded Connected Services Gateway check box under Features. Continues on next page Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 151 2 Remove the Gateway Box from the Service Agreement. 3 Go to the Connected Services portal. 4 Connect the Service Box to the controller in the portal. Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 152 This page is intentionally left blank...

  • Page 153: Index

    WAN/LED, 54 WAN setup, 63, 65, 69 WAN external (X14, 69 WAN internal (Modem), 63 main power WAN internal (Wi-Fi), 65 switching off, 12 warranty, 89 Product manual - Connected Services 3HAC060439-001 Revision: E © Copyright 2019 ABB. All rights reserved.
  • Page 156 PuDong District SHANGHAI 201319, China Telephone: +86 21 6105 6666 ABB Inc. Robotics and Motion 1250 Brown Road Auburn Hills, MI 48326 Telephone: +1 248 391 9000 abb.com/robotics © Copyright 2019 ABB. All rights reserved. Specifications subject to change without notice.

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