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Yosin EVM1001 Installation & Programming Manual

Auto attendant system

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Summary of Contents for Yosin EVM1001

  • Page 1                                                                  ...
  • Page 2   #$  Line busy ID recognized No-answer ID recognized      No ID Code recognized           Busy tone detected       " ! Unanswered          Answered    Unsupervised Transfer     No Operator   ...
  • Page 3     Avoid installing EVM unit in following places:      • Don't place the unit in direct sunlight and hot,   humid, and dusty environment.  • Don't place the unit close to frequency generator (Power supply, radio broadcast, …) in 2 meter distances, above any vibrating machines.
  • Page 4      • To install additional EVM unit, please refer to page 6. For first time installation with EVM, please refer to the following procedures. Step 1. Wiring: Please follow the System Layout to: (1) Connect the power adapter to AC outlet. (2) Connect the output of power adapter to "13VDC' input of EVM.
  • Page 5   On-site: Connect a standard Touch Tone phone set to the “PROG” jack at the rear board of the EVM, pick up the handset and you’ll hear “Welcome to the system program". Follow the procedures below and Input data. Remote: Dial to EVM from CO line or PABX Ext.
  • Page 6     !  • To change the existing message, you don’t have to delete the previous voice message, just replace it by recording again. The built-in messages will be no longer existed after new recording or deleting.    ADM_2[Lnn]_1_ To listen to the message L : 1= 1 language, 2= 2 language, 3= 3...
  • Page 7 "#  $% &    • Group number YY= 01~32, must be successive SYS_1[YY]1_[X…] Beginning Extn of Group YY is X… • When the Extn X… is less than 4 digits, please press # to complete the entering. SYS_1[YY]2_[X…] Ending Extn of Group YY is X… 0000 means to delete.
  • Page 8 ' $% ('     Caller dials Operator Code X, the call will be transferred to operator number. X= regard as null S Y S _ 3 5 _ [ X ] • When the Operator No. X… is less than 4 digits, please press # to complete the A D M _ 4 1 _ [ X …...
  • Page 9 $%  ( &    A D M _ 5 0 0 0 0 _ 0 0 0 0 Delete all the setting for number forwarding • Y…=0~9899, if Y… is less than 4 digits please press A D M _ 5 [ Y … ] _ [ X … ] Caller dials No.
  • Page 10 )    ($% *!    Waiting time for caller to dial numbers after Greeting/ Busy/ No-answer prompt. (Default=03 sec.) S Y S _ 2 1 _ [ X X ] • XX=00 means Unsupervised Transfer S Y S _ 2 2 _ [ X X ] Waiting time for the operator answering during working hours (Default =20 sec.) • If Unsupervised Transfer is set, you can set S Y S _ 2 3 _ [ X X ]...
  • Page 11 ,   (''-  (      SYS_45_[X] X: 1= Dial tone detection after HOOK-FLASH (Default) 2= No If no Dial tone appears after HOOK-FLASH, please set X=2 SYS_46_[X] X: 1= Large deviation in tone cycle detection If the Busy/ Ring back tone cycle of PABX is irregular 2= Normal (Default) SYS_48_[X] X: 1= Detect frequency of CPT (Default) 2= No If the CPT frequency is not within 300~640Hz please set X=2...
  • Page 12   *    • When EVM answers a call, it will wait for PABX to transmit the Identification Code (ID Code), then play different messages according to the ID Code. ID Code received by EVM EVM announcement Remark No ID Code recognized. "Greeting"...
  • Page 13  *    • EVM contains 9 Menus in 3 levels. Each Menu can set an extension number for receptionist. • Please refer to page 9 for menu message recording. • The information menu will be activated if any level-1 (Menu-1 ~ Menu-9) menu message is recorded. For example, if you wish caller to dial 7 to hear an information message, you must record the message into Menu-7 without any setting.
  • Page 14 %  Problem Possible cause and solution 1. If EVM does not answer and greet. • Please check whether the power supply is normal or not. • Please check the port of PABX and see whether wire has connected between EVM and PABX or not. • The extension port maybe locked by PABX.
  • Page 15: Function Code

    ! *   *  * . If PABX doesn't use "HOOK-FLASH" as the only way to hold and retrieve the phone calls, you must "in advance", set SYS_61_[ ] for transferring and SYS_62_[ ], SYS_54_[ ], SYS_55_[ ], SYS_56_[ ] for retrieving the Unanswered / Line Busy calls, that depend on the exceptional operating way and function code of PABX--- For reference on the similar cases, please refer to few of the specific PABX models as described below.
  • Page 16: Information Menus

    /  *  0(1 Company: Tel: Contact: ADM password: SYS password: PABX: Extn of EVM: Main data Information Menus Hunt Groups ADM_5[ ]_001 Dial Tone Detection Dialing mode HOOK-FLASH Time Menu No. Receptionist Msg ADM_5[ ]_002 SYS_51_[ SYS_45_[ SYS_71_[ ADM_5[ ]_003 Frequency Detection Release after answer ADM_5[ ]_004...