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Washing machine WM12US60ES User manual and assembly instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents Safety .......... 4 Sorting laundry ....... 34 General information...... 4 Degrees of soiling ...... 34 Intended use........ 4 Care symbols on the care labels ... 34 Restriction on user group.... 5 Detergents and care products.. 35 Safe installation ........ 5 Detergent recommendation ... 35 Safe use ........... 7 Detergent dosage ...... 36 Safe cleaning and maintenance.. 9...
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Descaling........ 45 Cleaning the drain pump.... 45 Cleaning the water outlet hose at the siphon........ 47 Clean the water inlet filters..... 48 Troubleshooting...... 50 Error code / Fault display / Sig- nal........... 50 Malfunctions ........ 52 Noise .......... 55 Problem with results....... 56 Leakage.......... 58 Odours.......... 58 Emergency release ...... 59 Transportation, storage and disposal .........
en Safety Safety Please read the safety information to ensure that you use the ap- pliance safely. General information You can find general information about this instruction manual here. ¡ Read this instruction manual carefully. Only this will ensure you use the appliance safely and efficiently. ¡...
Safety en Restriction on user group Avoid risks to children and vulnerable persons. This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
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en Safety ¡ If the insulation of the power cord is damaged, this is danger- ous. ▶ Never let the power cord come into contact with hot appli- ance parts or heat sources. ▶ Never let the power cord come into contact with sharp points or edges.
Safety en CAUTION ‒ Risk of injury! ¡ The appliance may vibrate or move when in use. ▶ Place the appliance on a clean, even, solid surface. ▶ Align the appliance using the appliance feet and a spirit level. ¡ If hoses and power cords have been laid incorrectly, this causes a tripping hazard.
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en Safety ▶ Never expose the appliance to intense heat or humidity. ▶ Do not use steam- or high-pressure cleaners, hoses or sprays to clean the appliance. WARNING ‒ Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
Safety en ¡ The appliance may tip over if you sit on or lean against the open door. ▶ Do not sit on or lean against the appliance door. ▶ Do not place any objects on the appliance door. ¡ Reaching into the drum while it is still turning may cause hand injuries.
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en Safety ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
Preventing material damage en Make sure that the length of the ▶ Preventing material damage Preventing material dam- thread on the connection to the water tap is at least 10 mm. ¡ If the water pressure is too high or too low, the appliance may not be Follow these instructions to avoid ma- Preventing material damage able to operate properly.
en Environmental protection and saving energy Remove all detergent residue, "Add " → Page 36 detergent based ▶ spray residue or other residues on the laundry's degree of soiling. immediately if they come into For light to normal soiling, a smal- contact with the appliance. ler amount of detergent is suffi- cient.
Installation and connection en The appliance comes with an Aqua- Installation and connection Installation and connec- Sensor. tion During the rinse cycle, the Aqua- Sensor checks the degree of tur- You can find out where and how best Installation and connection bidity of the rinsing water, and ad- to install your appliance here.
en Installation and connection Contents of package After unpacking all parts, check for any damage in transit and completeness of the delivery. Requirements for the installa- Washing machine tion location Accompanying documents The appliance may "wander" when it Water inlet hose spins.
Installation and connection en Installation location Requirements WARNING Risk of electric shock! On a wooden joist Place the appliance The appliance contains live parts. floor on a water-resistant Touching live parts is dangerous. wooden board which Do not operate the appliance ▶...
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en Installation and connection Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. Remove the four sleeves.
Installation and connection en Note: Please read the information in Connecting the appliance the "Safety" → Page 4 and "Prevent- Connect your appliance to the power ing material damage" → Page 11 sec- supply, water inlet and water outlet. tions to ensure that you use the appli- ance safely.
en Installation and connection Aligning the appliance In order to reduce noise and vibra- tion and to prevent the appliance from moving, align the appliance cor- rectly. Note: Please read the information in the "Safety" → Page 4 and "Prevent- ing material damage" → Page 11 sec- tions to ensure that you use the appli- ance safely.
Familiarising yourself with your appliance en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarise yourself with the parts of your appliance. Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance Detergent drawer Manual dosing compartment Below is an overview of the structure : Dispenser for fabric softener of the detergent drawer. : Dispenser for detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status.
Display en Display Display The display shows the current settings, options or relevant information. Display Display Designation Description 0:40 Programme duration/ Approximate expected programme duration or pro- programme time re- gramme time remaining. maining 9 kg Recommended load The maximum load capacity for the selected pro- gramme in kg.
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en Display Display Designation Description – – – – Rinse Hold Programme status End of programme Programme status Childproof lock ¡ Lights up: The childproof lock is activated. ¡ Flashes: The childproof lock is active and the pro- gramme selector has been adjusted. → "Deactivating the childproof lock", Page 40 Prewash Prewash is activated.
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Display en Display Designation Description Voltage control system Flashes: The programme has been paused because of impermissible voltage drops. The voltage is permiss- ible again and the programme will continue. → "Error code / Fault display / Signal", Page 50 Note: The programme duration is extended. Door ¡...
en Buttons Buttons Buttons Below is an overview of the buttons and their setting options. Buttons The selection of programme settings depends on the selected programme. You can see the selection options for each programme in the overview for → "Programmes", Page 26. Button Selection Description...
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Buttons en Button Selection Description prelav. (Prewash) ¡ Activate Activate or deactivate prewash, e.g. for washing heavily soiled laundry. ¡ Deactivate Note: If the intelligent dosing system is activated, the detergent will be dispensed automatically for the prewash and the main wash. If the intelligent dosing system is deactivated, place the detergent for the prewash directly in the drum.
en Accessories Accessories Accessories Only use original accessories. These have been made especially for your appli- Accessories ance. Here you can find an overview of your appliance's accessories and how to use them. Order number Water inlet hose extension Extend the water inlet hose for WZ10131 cold water or AquaStop (approx.
Laundry en a The display shows the remaining programme duration. a After the programme has ended, the display shows: End. Start the first wash cycle or set the programme selector to to switch off the appliance. → "Basic operation", Page 36 Laundry Laundry Add washing powder to the You can wash all items that the man- Laundry...
en Laundry – Wash large and small items of To improve washing results and ▶ laundry together prevent discolouration, sort the – Dab fresh stains with soapy wa- laundry according to the following ter (do not rub them) criteria before washing. –...
Detergents and care products en Notes Detergents and care products Detergents and care ¡ Only use liquid detergents that are self-flowing products ¡ Do not mix different liquid deter- gents You can protect your appliance and Detergents and care products ¡ Do not mix detergent and fabric your laundry by selecting and using softener the correct detergents and care...
en Basic operation Detergent dosage Use the correct detergent dosage to ¡ Water hardness achieve optimal washing results and You can find out how hard your save resources. water is from your local water com- The detergent dosage depends on: pany or measure it yourself using ¡...
Basic operation en Adjust the programme settings. ▶ The programme settings are not saved permanently for the pro- gramme. Note: The setting is saved if you ac- tivate or deactivate the intelligent dosing system. Loading laundry Notes a The appliance performs an audible ¡...
en Basic operation Adding detergent and care Adjusting the "Ready in" time product before the programme starts For programmes in which intelligent You can readjust the selected "Ready dosing is not possible or desirable, in" time before the programme starts. you can add detergent to the manual Press inicio pausa + carga.
Basic operation en Cancelling the programme Once the programme has started, you can cancel it at any time. Note: Please read the information in the "Safety" → Page 4 and "Prevent- ing material damage" → Page 11 sec- tions to ensure that you use the appli- ance safely.
en Childproof lock Filling the dispenser Childproof lock Childproof lock Note Secure your appliance against being Childproof lock In order to use intelligent dosing, fill the operated unintentionally using the dispenser. controls. ¡ Fill the dispenser only with suitable "detergent and care products" Activating the childproof lock → Page 35.
Intelligent dosing system en Note: To prevent the detergent from drying out or drying up, do not leave the dispenser lid open for a long period of time. Push in the detergent drawer. Adjust the "basic dosage" → Page 41. Basic dosage You can adjust the preset basic dosages for liquid detergent and fab- ric softener.
en Basic settings Basic settings Basic settings You can configure the appliance to meet your needs. Basic settings Overview of the basic settings Below is an overview of the basic settings on your appliance. Basic setting Programme pos- Value Description ition End signal 0 (off) Set the volume of the signal at the end of...
Cleaning and servicing en Press inicio pausa + carga and, at Add washing powder. the same time, turn the pro- gramme selector to position 2. Cleaning the detergent drawer a The display shows the current If you change detergent or the deter- value. gent drawer is dirty, clean the deter- Set the programme selector to the gent drawer and the pump unit of the required position.
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en Cleaning and servicing Clean the detergent drawer and the lid with a soft, damp cloth or hand shower. Empty the detergent drawer. Dry the detergent drawer, lid and pump unit and reinsert them. ATTENTION! The pump unit con- tains electrical components. Do not clean the pump unit in the ▶...
Cleaning and servicing en Push in the detergent drawer. Remove the maintenance flap. Descaling If you add detergent correctly, you do not need to descale your appliance. If you still wish to use descaler, follow the manufacturer's instructions for use. ATTENTION! The use of unsuitable descaling agents, e.g.
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en Cleaning and servicing CAUTION - Risk of scalding! Cleaning the drain pump When you wash at high temperat- Note: Please read the information in ures, the detergent solution gets the "Safety" → Page 4 and "Prevent- hot. ing material damage" → Page 11 sec- Do not touch the hot detergent ▶...
Cleaning and servicing en Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash, run the programme after you have emptied the drain pump. Turn on the tap. Insert the mains plug. Switch on the appliance. Pour 1 litre of water into the manual dosing compartment.
en Cleaning and servicing Cleaning the filter on the tap Note: Please read the information in the "Safety" → Page 4 and "Prevent- ing material damage" → Page 11 sec- tions to ensure that you use the appli- ance safely. Requirement: The water inlet hose is empty. Remove the water inlet hose from the tap.
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Cleaning and servicing en Clean the filter with a small brush. Cleaning the filter on the appliance Note: Please read the information in the "Safety" → Page 4 and "Prevent- ing material damage" → Page 11 sec- tions to ensure that you use the appli- ance safely. Requirement: The water inlet hose is empty.
en Troubleshooting Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- Troubleshooting ing information before contacting after-sales service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Improper repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
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Troubleshooting en Fault Cause troubleshooting "E:10 / -00 / -10 / -20" The pump for the intelligent Switch off the appliance. dosing system is blocked. Clean the pump unit. → "Cleaning the detergent drawer", Page 43 If this indicator appears again, call our after-sales service. → "Customer Service", Page 61 Note: You can start the washing pro- gramme if you deactivate the intelli-...
en Troubleshooting Fault Cause troubleshooting lights up. The temperature is too high. Wait until the temperature has ▶ dropped. → "Cancelling the programme", ▶ Page 39 Water level is too high. Start the programme. ▶ Laundry is caught in the Open the door again. door.
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Troubleshooting en Fault Cause troubleshooting The programme does not Press inicio pausa + carga to start start. the programme. The detergent drawer has Push the detergent drawer in as far ▶ not been pushed in as far as as it will go. it can go.
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en Troubleshooting Fault Cause troubleshooting → "Resuming the programme when The water is not draining. the programme status is Rinse Hold", Page 39 The water outlet hose is con- Install the water outlet hose at a ▶ nected too high. maximum height of 1 metre. → "Technical specifications", Page 63 Water is not flowing in.
Troubleshooting en Fault Cause troubleshooting Vibrations and movement of The appliance feet are not Secure the appliance feet. Aligning ▶ the appliance whilst spin- fixed. the appliance ning. Transit bolts have not been Removing the transit bolts ▶ removed. Drum does not turn, water Load detection is active.
en Troubleshooting Fault Cause troubleshooting Loud noises during the spin Transit bolts have not been Removing the transit bolts ▶ cycle. removed. → "Cleaning the drain pump", Banging noises, rattling in Foreign bodies have got into ▶ the drain pump. the drain pump. Page 45 Slurping, rhythmical suction The drain pump is active, the...
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Troubleshooting en Fault Cause troubleshooting Detergent residue on the Refill the dispenser. → "Filling the dispenser", Page 40 damp washing. Basic dosage is not correctly If intelligent dosing is activated, re- ▶ adjusted. duce the "basic dosage" → Page 41. Detergent residue on the dry Detergents may contain wa- Brush out the laundry after washing ▶...
en Troubleshooting Fault Cause troubleshooting Insufficient cleaning. Refill the dispenser. → "Filling the dispenser", Page 40 Leakage Fault Cause troubleshooting Water is leaking out at the Water inlet hose is not cor- Connect the water supply hose cor- water inlet hose. rectly/securely connected. rectly.
Transportation, storage and disposal en Unplug the appliance's mains plug. Emergency release Drain the remaining detergent To remove the laundry in the event of solution. a power failure, for example, you can → "Cleaning the drain pump", manually release the door. Page 45 Detach the hoses.
en Transportation, storage and disposal Start the programme. a The unused detergent cannot flow straight into the outlet during the next wash. Disposing of old appliance Valuable raw materials can be re- used by recycling. WARNING Risk of harm to health! Insert the power cord into the Children can lock themselves in the holder...
Customer Service en Detailed information on the warranty Customer Service Customer Service period and terms of warranty in your country is available from our after- If you have any queries on use, are Customer Service sales service, your retailer or on our unable to rectify faults on the appli- website.
en Consumption values Consumption values Consumption values The following information is provided in accordance with the EU Ecodesign Consumption values Regulation. The values given for programs other than the eco 40 - 60 are indic- ative only and were determined in accordance with the applicable standard EN60456.
Technical specifications en rating plate. Alternatively you can Technical specifications Technical specifications also find the model identifier in the first line of the EU energy label. Facts and figures for your appliance Technical specifications can be found here. Appliance height 85,0 cm Appliance width 59,8 cm Appliance depth...
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