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HP ProLiant DL360 G7 Maintaining And Troubleshooting

HP ProLiant DL360 G7 Maintaining And Troubleshooting

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Maintaining and Troubleshooting the HP
ProLiant DL360 G7 Server
Release 2
03-603803
Issue 1
November 2010

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Summary of Contents for HP ProLiant DL360 G7

  • Page 1 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server Release 2 03-603803 Issue 1 November 2010...
  • Page 2 © applicable number of licenses and units of capacity for which the 2010, Avaya Inc. license is granted will be one (1), unless a different number of All Rights Reserved. licenses or units of capacity is specified in the documentation or other Notice materials available to you.
  • Page 3 written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third Party Components “Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”).
  • Page 4: Table Of Contents

    Contents Chapter 1: Maintaining and Troubleshooting the HP DL360 G7 Server...... 5 .................... 5 HP DL360 G7 Server overview ...................... 5 How to use this document .................... 5 Downloading HP documentation ...................... 6 HP DL360 document set ...................... 6 General troubleshooting .................. 7 Front-panel troubleshooting indicators ..................
  • Page 5: Chapter 1: Maintaining And Troubleshooting The Hp Dl360 G7 Server

    Avaya product documentation for application-specific or solution-specific server configurations. How to use this document This guide contains information for installing the HP ProLiant DL360 G7 Server as part of an Avaya deployment and provides: • Instructions for how to find the appropriate online server documentation from HP •...
  • Page 6: Hp Dl360 Document Set

    5. Scroll down to Common Servers in the C products. 6. Download the documents that you need. HP DL360 document set See the following documents for HP DL360 server information and procedures. Documents • HP ProLiant Servers Safety Information • HP ProLiant DL360 G7 Server Maintenance and Service Guide •...
  • Page 7: Front-Panel Troubleshooting Indicators

    • Power capacity See UG: Systems Insight Display LEDs Front USB connector Video connector Hard disk drive LEDs Hard disk drive LEDs Table continues… November 2010 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server Comments on this document? infodev@avaya.com...
  • Page 8: Rear-Panel Troubleshooting Indicators

    Power supply LEDs Optional power supply LEDs iLO 3 connector Serial connector Video connector NIC LEDs NIC LEDs NIC LEDs NIC LEDs USB connectors (2) Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010 Comments on this document? infodev@avaya.com...
  • Page 9: Troubleshooting External Server Components

    TG: Drive problems (hard If amber LED b links 10K SAS 2.5” HDD drives and solid state drives) regularly, replace the HDD. Table continues… November 2010 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server Comments on this document? infodev@avaya.com...
  • Page 10: Troubleshooting Internal Server Components

    • DL360G7 DVD-RW DRIVE TG: CD-ROM and DVD drive If the hardware LED W/ BRKT problems indicates a problem, consult the appropriate troubleshooting information. Table continues… Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010 Comments on this document? infodev@avaya.com...
  • Page 11 Data read from the drive is inconsistent, or drive cannot read data” and Drive is not detected sections. If problem persists, order replacement drive. Table continues… November 2010 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server Comments on this document? infodev@avaya.com...
  • Page 12: Replacing External Components

    Replacing a power supply usually does not require removing the server from the rack unless cables or other obstructions prevent removing and replacing the power supply. Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 13: Replacing Internal Components

    Power up the server (if UG: Power up the server powered down) Replacing internal components Use the checklist below to replace any of these internal server components: November 2010 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server Comments on this document? infodev@avaya.com...
  • Page 14 You do not need to remove the air baffle or the • DVD tray BBWC battery pack. • DVD-ROM or DVD-RW drive Table continues… Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010 Comments on this document? infodev@avaya.com...
  • Page 15 BBWC battery pack or FBWC label with directions for capacitor pack removing the air baffle. Be careful that the RAID battery does not fall out Table continues… November 2010 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server Comments on this document? infodev@avaya.com...
  • Page 16: Contacting Avaya Services

    Avaya provides a telephone number to report problems or to ask questions about your product: • The support telephone number is 1–800–242–2121 in the United States. Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010 Comments on this document? infodev@avaya.com...
  • Page 17 Contacting Avaya Services • For additional support telephone numbers, see the Avaya Website: http://www.avaya.com/ support. November 2010 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server Comments on this document? infodev@avaya.com...
  • Page 18 ..........7 HP DL360 G7 Server overview ..........5 rear panel troubleshooting indicators ..........8 troubleshooting external ................9 general ................6 internal components ............. Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010 Comments on this document? infodev@avaya.com...

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