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HP 17 Maintenance And Service Manual
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HP 17 Maintenance And Service Manual

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HP 17 Laptop PC
Maintenance and Service Guide

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Summary of Contents for HP 17

  • Page 1 HP 17 Laptop PC Maintenance and Service Guide...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button, vent, and speakers ....................... 11 Special keys ............................
  • Page 8 Downloading a BIOS update ......................76 8 Using HP PC Hardware Diagnostics ........................ 77 Using HP PC Hardware Diagnostics Windows (select products only) ..............77 Downloading HP PC Hardware Diagnostics Windows ............... 77 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 78 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
  • Page 9 Backing up information and creating recovery media ..................82 Using Windows tools ......................... 82 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..82 Restoring and recovery ............................83 Restoring, resetting, and refreshing using Windows tools .............. 83 Recovering using HP Recovery media ....................

  • Page 11: Product Description

    Product description Category Description Product Name HP 17 Laptop PC Model numbers: 17-by1000~17-by1999 17-by0000~17-by0999 17g-cr1000~17g-cr1999 17g-cr0000~17g-cr0999 17q-cs1000~17q-cs1999 17q-cs0000~17q-cs0999 17t-by100 17t-by000 Processor 8th-generation Intel® Core™ processors: Intel Core i7-8565U Intel Core i7-8550U Intel Core i5-8265U Intel Core i5-8250U Intel Core i3-8130U...
  • Page 12 AMD Radeon 530 with up to 2 GB of dedicated video memory AMD Radeon 520 with up to 2 GB of dedicated video memory Panel 43.9-cm (17.3-in), WLED, eDP, flat: High definition+ (HD+)(1600×900), BrightView, SVA, 220 nits HD+ (1600×900), anti glare, SVA, 220 nits HD+ (1600×900), BrightView, SVA, 220 nits, Touch on Panel (TOP)
  • Page 13 9.0 mm tray load - SATA - fixed DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Single digital microphone HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4 640×480 by 30 frames per second...
  • Page 14 Category Description Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) RJ-45/Ethernet Audio-out (headphone)/audio-in (microphone) combo jack AC Smart Pin adapter plug Keyboard/pointing Keyboard: devices Full-size, textured, island-style keyboard with numeric keypad...
  • Page 15 Category Description Windows 10 Home 64 Value Notebook Single Language SEAP Windows 10 Home 64 Value Notebook Single Language select GEO (Intel Pentium and Celeron processors only) Windows 10 Home 64 Value Notebook Web/Kiosk Windows 10 Home 64 Web/Kiosk Windows 10 Pro 64 Serviceability End user replaceable parts: AC adapter...

  • Page 16: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.

  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then ▲ select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 19: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 20: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Chapter 2 Getting to know your computer...

  • Page 21: Button, Vent, And Speakers

    Button, vent, and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”...

  • Page 24: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 25: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see Top cover with keyboard on page Keyboard, no backlight, jet black L22751-xx1...
  • Page 28 For use in models with Intel Core processors and discrete graphics L22531-001 (16) For use in models with Intel Core processors and integrated UMA graphics L22530-001 (17) For use in fanless models with Intel Pentium and Celeron processors L22532-001 (18) Battery (3-cell, 41 WHr)
  • Page 29 Item Component Spare part number (21) Solid-state drive board L24487-001 (22) DVD+/-RW Double-Layer Writer L22537-001 (23) Bottom cover Jet black L22515-001 Natural silver L22508-001 Pale gold L22509-001 Scarlet red L22510-001 Twilight blue L22513-001 Smoke gray L22512-001 Snow white L22516-001 Serenity mint L22511-001 Maroon burgundy L22514-001...

  • Page 30: Cables

    Cables Item Component Spare part number USB board cable L22522-001 TouchPad cable L22525-001 TouchPad button board cable L22523-001 Hard drive cable L22526-001 Solid-state drive cable L22527-001 Optical drive board cable L22524-001 Display cable, touch, HD L22521-001 Display cable, non-touch FHD panel L22520-001 HD panel L22519-001...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Hinge cover Jet black L22559-001 Natural silver L22552-001 Pale gold L22553-001 Scarlet red L22554-001 Twilight blue L22557-001 Smoke gray L22556-001 Snow white L22560-001 Serenity mint L22555-001 Maroon burgundy L22558-001 Tranquil pink L25498-001 Iridescent pale rose gold L25499-001 Iridescent ceramic white...
  • Page 32 Item Component Spare part number Display bezel Non-touch models L22517-001 Touch models L22518-001 Display panel HD, BrightView, SVA, non-touch L22561-001 HD, anti glare, SVA, non-touch L22562-001 HD, BrightView, SVA, touch-on panel (TOP) L22563-001 FHD, anti glare, UWVA, non-touch L22564-001 Hinge Kit (includes left and right hinges) L22536-001 Touch control board L22541-001...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive cover L22534-001 Hard drive, 7 mm 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm 762990-005 500 GB, 5400 rpm 778186-005 Hard drive cable L22526-001 Solid-state drive (M.2) 512 GB, PCIe, NVMe L22584-001 256 GB, PCIe, NVMe L22583-001...
  • Page 34 Item Component Spare part number Solid-state drive board L24487-001 Solid-state drive bracket L22535-001 DVD+/-RW Double-Layer Writer L22537-001 Optical drive bracket L22533-001 Optical drive bezel Natural silver L22543-001 Pale gold L22544-001 Scarlet red L22545-001 Serenity mint L22546-001 Smoke gray L22547-001 Twilight blue L22548-001 Maroon burgundy L22549-001...

  • Page 35: Miscellaneous Parts

    For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Thailand L19371-001 For use in the United Kingdom L19373-001 Power adapter, C5, for use in Japan 226768-001 Screw Kit L22579-001 HP HDMI to VGA Adapter 701943-001 Miscellaneous parts...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Phillips P1 magnetic screwdriver ● Plastic, non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Labels on page 15 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer Writer L22537-001 Optical drive bracket L22533-001 Optical drive bezel ● Natural silver L22543-001 ● Pale gold L22544-001 ● Scarlet red L22545-001 ● Serenity mint L22546-001 Smoke gray L22547-001 ● ● Twilight blue L22548-001 ●...
  • Page 43 Slide the optical drive out of the computer (2). If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0×3.0 screw (1), and the remove the bracket from the drive (2). If it necessary to remove the bezel from the front of the optical drive: Insert a paper clip into the release hole on the front of the bezel (1).
  • Page 44 Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 46: Bottom Cover

    Bottom cover Description Spare part number Bottom cover: Jet black L22515-001 ● ● Natural silver L22508-001 ● Pale gold L22509-001 ● Scarlet red L22510-001 ● Twilight blue L22513-001 ● Smoke gray L22512-001 Snow white L22516-001 ● ● Serenity mint L22511001 ●...
  • Page 47 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.

  • Page 48: Battery

    Battery Description Spare part number Battery (3-cell, 41 Wr) L11119-855 Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 49 Component replacement procedures...

  • Page 50: Memory

    Memory Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-855 Before removing the memory modules, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 51 Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures...

  • Page 52: Hard Drive

    Hard drive Description Spare part number Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855 Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive cover L22534-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 53 If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 54: Optane Memory Module

    Optane memory module IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Description Spare part number Optane memory module, 16 GB Lxxxxx-001 Before removing the Optane memory module, follow these steps: Shut down the computer.

  • Page 55: Solid-State Drive

    Solid-state drive IMPORTANT: The M.2 connector that supports a solid-state drive can also support an Optane memory module. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Description Spare part number 512 GB, PCIe, NVMe L22584-001 256 GB, PCIe, NVMe L22583-001...

  • Page 56: Solid-State Drive Bracket And Connector Board

    Solid-state drive bracket and connector board Description Spare part number Solid-state drive bracket L22535-001 Solid-state drive connector board L24487-001 Solid-state drive cable L22527-001 Before removing the solid-state drive bracket and connector board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 57: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO L25889-005 supported) Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005...

  • Page 58: System Board Hook

    System board hook Description Spare part number System board hook L22748-001 Before removing the system board hook, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 59: Usb Board

    USB board Description Spare part number USB board L22538-001 USB board cable L22522-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 60: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board L22540-001 Optical drive board cable L22524-001 Before removing the optical drive board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board L22539-001 TouchPad button board cable L22523-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 62: Touchpad Module

    TouchPad module Description Spare part number TouchPad module L28085-001 TouchPad module cable L22525-001 Before removing the TouchPad module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 63 Working around each edge, pry the TouchPad module loose, and then remove it from the computer (2). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module. Component replacement procedures...

  • Page 64: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Description Spare part number Power connector cable L22528-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Fan

    Description Spare part number L22529-001 Before removing the fan, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 66: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use in models with Intel Core processors and integrated UMA graphics L22531-001 Heat sink for use in models with Intel Core processors and discrete graphics L22530-001 Heat plate for use in fanless models with Intel Pentium and Celeron processors L22532-001 Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 67 Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: In the order indicated on the heat sink assembly, remove the six Phillips M2.0×3.0 screws (1) that secure the heat sink to the computer.
  • Page 68 Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: In the order indicated on the heat plate, remove the four Phillips M2.0×3.0 screws (1) that secure the heat plate to the computer.
  • Page 69 Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat pltae and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.

  • Page 70: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board for use in models with discrete graphics memory: Intel Core i7-8565U processor with 4 GB of AMD Radeon 530 graphics memory L32630-xx1 ●...
  • Page 71 Optical drive (see Optical drive on page Bottom cover (see Bottom cover on page Battery (see Battery on page Hard drive (see Hard drive on page Solid-state drive (see Solid-state drive on page 45) or Optane memory module (see Optane memory module on page WLAN module (see WLAN module on page...
  • Page 72 Remove the five Phillips M2.0×3.0 screws that secure the system board to the computer. Lift the right side of the system board (1), and then turn the system board upside down (2) to access the connector underneath. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 73 Disconnect the USB board cable from the ZIF connector on the system board (1), and then remove the system board from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 74: Speakers

    Speakers Description Spare part number Speaker Kit L22580-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 75: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 76 Separate the display from the computer (3). Remove the display assembly subcomponents: If it is necessary to replace the display bezel: If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 77 Detach the camera module (1) from the display back cover. (The module is attached with double- sided adhesive.) Disconnect the cable (2) from the camera/microphone module. The HD camera module is available using spare part number L22587-001. The VGA camera module is available using spare part number L22588-001.
  • Page 78 Remove the four Phillips M2.0×3.0 screws that secure the panel to the display enclosure (2). Swing the top edge of the display panel forward and position the panel upside down next to the display enclosure (1). Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.
  • Page 79 L22561-001: HD, BrightView, non-touch L22562-001: HD, anti glare, non-touch L22563-001: HD, touch-on panel (TOP) L22564-001: FHD, anti glare, non-touch If it is necessary to replace the touch control board from the display: Disconnect the cables from the two ZIF connectors on the touch control board (1). Pull the board to disengage it from the adhesive used to secure it to the cables (2).
  • Page 80 If it is necessary to replace the hinge cover, pull either side of hinge cover to disengage it from the display enclosure, and then remove the hinge cover from the display enclosure. Hinge covers are available using the following spare part numbers: L22559-001: Jet black L22552-001: Natural silver L22553-001: Pale gold...
  • Page 81 Remove the display hinges (2). The display hinges are available using spare part number L22536-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
  • Page 82 Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L22519-001: HD, non-touch display L22520-001: FHD, non-touch display L22521-001: HD, touch display If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (1).
  • Page 83 The display rear cover is available using the following spare part numbers: L22506-001: Jet black L22499-001: Natural silver L22500-001: Pale gold L22501-001: Scarlet red, for models with an HD display panel L22504-001: Twilight blue L22503-001: Smoke gray L22507-001: Snow white L22502-001: Serenity mint L22505-001: Maroon burgundy L25489-001: Tranquil blue...

  • Page 84: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight, jet black...

  • Page 85: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 86: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 87: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 88: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 89: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 90: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 91 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 92: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: Go to http://www.hp.com/support.

  • Page 93: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 94: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Length 272.2 mm 10.72 in Width 414.8 mm 16.33 in Height 24.5 mm 0.97 in Weight (lowest configuration) 2.45 kg 5.41 lbs HDD: add 36.6 g (0.08 lbs) HDD+SSD: add 44.6 g (0.10 lbs) Fan: add 65.6 g (0.14 lbs) Touch display: add 100 g (0.22 lbs) Input power...

  • Page 95: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Resolution FHD: 1920×1080 HD+: 1600×900 Surface treatment Anti-glare BrightView Brightness 220 nits (HD+) 300 nits (FHD) Viewing angle SVA (HD+ panels) UWVA (FHD panels) Backlight Aspect ratio 16:9 Display panel interface M.2 SATA solid-state drive specifications...

  • Page 96: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 256-GB* 512-GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read Up to 300,000 IOPs...

  • Page 97: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g Interface type SATA SATA...

  • Page 98: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 99 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 100: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 101: Index

    42 spare part number 18, 23 back cover spare part numbers 42 Display assembly spare part number 22 specifications 87 spare part numbers 17 backup, creating 82 hard drive cable display assembly backups 82 spare part number 23 removal 65...
  • Page 102 4 Hinge Kit AC adapter and battery 7 ports spare part number 22 camera 8 HDMI 7 HP PC Hardware Diagnostics UEFI caps lock 10 product description 3 downloading 79 drive 6 starting 79 mute 10 USB SuperSpeed 7...
  • Page 103 Remote HP PC Hardware Diagnostics system board hook wireless networking UEFI settings removal 48 product description 3 customizing 80 spare part number 17, 48 WLAN using 80 system restore point, creating 82 removal 47 removal/replacement spare part numbers 47 procedures 31, 35...

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