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Dell Inspiron 13 5000 Service Manual
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Dell Inspiron 13 5000 Service Manual

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Inspiron 13 5000

Service Manual

Computer Model: Inspiron 5370
Regulatory Model: P87G
Regulatory Type: P87G001

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Summary of Contents for Dell Inspiron 13 5000

  • Page 1: Service Manual

    Inspiron 13 5000 Service Manual Computer Model: Inspiron 5370 Regulatory Model: P87G Regulatory Type: P87G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......11 ..................11 Before you begin ..................11 Safety instructions ................12 Recommended tools ....................13 Screw list After working inside your computer......15 Removing the base cover..........16 ....................16 Procedure Replacing the base cover..........20 ....................
  • Page 4 Replacing the memory module........28 ....................28 Procedure ..................29 Post-requisites Removing the wireless card......... 30 ................... 30 Prerequisites ....................31 Procedure Replacing the wireless card..........33 ....................33 Procedure ..................34 Post-requisites Removing the coin-cell battery........35 ................... 35 Prerequisites ....................35 Procedure Replacing the coin-cell battery........37 ....................37...
  • Page 5 Replacing the solid-state drive........43 ....................43 Procedure ..................44 Post-requisites Removing the touchpad..........45 ................... 45 Prerequisites ....................45 Procedure Replacing the touchpad..........47 ....................47 Procedure ..................47 Post-requisites Removing the speakers..........48 ....................48 Prerequisites ....................48 Procedure Replacing the speakers..........50 ....................
  • Page 6 Replacing the power-adapter port....... 58 ....................58 Procedure ..................58 Post-requisites Removing the display assembly........59 ................... 59 Prerequisites ....................59 Procedure Replacing the display assembly........64 ....................64 Procedure ..................64 Post-requisites Removing the I/O board..........66 ................... 66 Prerequisites ....................67 Procedure Replacing the I/O board..........
  • Page 7 Replacing the power button with fingerprint reader..77 ....................77 Procedure ..................77 Post-requisites Removing the system board......... 78 ....................78 Prerequisites ....................79 Procedure Replacing the system board......... 82 ....................82 Procedure ..................83 Post-requisites .......83 Entering the Service Tag in the BIOS setup program Removing the palm rest and keyboard assembly..
  • Page 8 Replacing the camera..........93 ....................93 Procedure ..................93 Post-requisites Removing the display panel..........94 ................... 94 Prerequisites ....................94 Procedure Replacing the display panel.......... 97 ....................97 Procedure ..................97 Post-requisites Removing the display hinges........98 ................... 98 Prerequisites ....................98 Procedure Replacing the display hinges........100 .....................100 Procedure ..................100...
  • Page 9 Replacing the display back-cover and antenna assembly..............106 ....................106 Procedure ..................106 Post-requisites Downloading drivers........... 107 ..............107 Downloading the audio driver ............108 Downloading the graphics driver ............108 Downloading the USB 3.0 driver ..............109 Downloading the Wi-Fi driver ..........109 Downloading the media-card reader driver ..............
  • Page 10 Fixing a no-boot issue caused by USB-boot support ....129 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............130 Running the ePSA diagnostics ................ 130 System diagnostic lights ................... 131 Wi-Fi power cycle Getting help and contacting Dell.........133 ................133 Self-help resources ..................134 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 13: Screw List

    • Phillips screwdriver #1 • Plastic scribe Identifier GUID-AF7A1F16-23EF-4AD1-AD2A-F028A123874E Status Released Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest and M2.5x4 keyboard assembly Battery System board M2x3 Display panel Display back- M2x2.5 cover and antenna...
  • Page 14 Component Secured to Screw type Quantity Screw image Power-button Palm-rest and M2x3 keyboard assembly Power button Palm-rest and M2x3 with fingerprint keyboard reader assembly (optional) Solid-state System board M2x3 drive System board Palm-rest and M2x2 keyboard assembly Touchpad Palm-rest and M2x2 keyboard assembly...

  • Page 15: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-13D13AE8-F0F8-481C-A244-7CB48C273392 Status Released Procedure Loosen the three captive screws on the base cover.
  • Page 17 Remove the seven screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. Pry the base cover starting from the top-left corner of the computer base.
  • Page 18 Lift the base cover off the palm-rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
  • Page 19 Disconnect the battery cable from the system board. Press and hold the power button for 5 seconds to ground the computer and drain the flea power.

  • Page 20: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B47BF7C4-C9B0-4896-A150-6B45442A712F Status Released Procedure Connect the battery cable to the system board, if applicable.

  • Page 21: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-155D1CCB-2139-4AF4-B1ED-97DF2BF00AA1 Status Released Prerequisites Remove the base cover.

  • Page 22: Procedure

    Identifier GUID-54359F58-556A-4BE8-A39B-A7E43DEDEBC5 Status Released Procedure Remove the speaker cable from the cable routing on the battery. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
  • Page 23 Lift the battery off the palm-rest and keyboard assembly.

  • Page 24: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-23E9F678-D1A9-43CA-9935-5FA5EABBB604 Status Released Procedure Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

  • Page 25: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-155D1CCB-2139-4AF4-B1ED-97DF2BF00AA1 Status Released Prerequisites Remove the base cover.

  • Page 26: Procedure

    Identifier GUID-169E16C5-7890-4384-8FD6-5E21308E6D6F Status Released Procedure Locate the memory module and lift the Mylar to access the memory module. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
  • Page 27 Remove the memory module from the memory-module slot.

  • Page 28: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2163C33C-D12A-4DD2-A083-089BAFD66F28 Status Released Procedure Lift the Mylar to access the memory-module slot.

  • Page 29: Post-Requisites

    Identifier GUID-174AF13A-4525-4DF6-A83C-B8131643436A Status Released Post-requisites Replace the base cover.

  • Page 30: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-155D1CCB-2139-4AF4-B1ED-97DF2BF00AA1 Status Released Prerequisites Remove the base cover.

  • Page 31: Procedure

    Identifier GUID-8B8504EE-5A33-416B-9052-2147D33B6FF0 Status Released Procedure Locate the wireless card on your computer. Remove the screw (M2x5) that secures the wireless-card bracket to the I/O board. Remove the wireless-card bracket from the wireless card. Using a plastic scribe, disconnect the antenna cables from the wireless card.
  • Page 32 Angle and pull the wireless card to remove it from the wireless-card slot.

  • Page 33: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-94792422-279C-4098-B635-D4C4E04CF63D Status Released Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 34: Post-Requisites

    Replace the screw (M2x5) that secures the wireless-card bracket to the wireless card and the I/O board. Identifier GUID-174AF13A-4525-4DF6-A83C-B8131643436A Status Released Post-requisites Replace the base cover.

  • Page 35: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 36 Lift the coin-cell battery off from the system board.

  • Page 37: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0058AB63-DE59-4398-B496-54EA8357DF69 Status Released Procedure Adhere the coin-cell battery on the system board.

  • Page 38: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-155D1CCB-2139-4AF4-B1ED-97DF2BF00AA1 Status Released Prerequisites Remove the base cover.
  • Page 39 Lift the fan off the keyboard bracket.

  • Page 40: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-48D41CD6-79CC-4D5F-8DA1-1FB6A63A6D69 Status Released Procedure Align the screw holes on the fan with the screw holes on the system board.

  • Page 41: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 42: Procedure

    Identifier GUID-69C33873-2D99-4505-99F2-6FEF20AB5A42 Status Released Procedure Locate the solid-state drive on the system board. Remove the screw (M2x3) that secures the solid-state drive to the I/O board. Lift and slide the solid-state drive to remove it from the solid-state drive slot on the system board.

  • Page 43: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Identifier...

  • Page 44: Post-Requisites

    Identifier GUID-174AF13A-4525-4DF6-A83C-B8131643436A Status Released Post-requisites Replace the base cover.

  • Page 45: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D4851626-2CCC-4647-B63A-149082551E1F Status Released Prerequisites Remove the base cover.
  • Page 46 Angle and lift the touchpad from the slot on the palm-rest and keyboard assembly.

  • Page 47: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BA365D1F-EA09-4C8C-821A-08EEE807DF19 Status Released Procedure Angle and slide the touchpad into the slots on the palm-rest and keyboard assembly.

  • Page 48: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-155D1CCB-2139-4AF4-B1ED-97DF2BF00AA1 Status Released Prerequisites Remove the base cover.
  • Page 49 Lift the right speaker off the palm-rest and keyboard assembly.

  • Page 50: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4EB0E554-61A4-440C-A24B-AD74243EFF1C Status Released Procedure Using the alignment posts, align and place the right speaker on the palm-rest and keyboard assembly.

  • Page 51: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 52 Lift the heat sink off the system board. NOTE: Depending on the configuration ordered, the type of heat sink may be different from the illustration.

  • Page 53: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 54: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D4851626-2CCC-4647-B63A-149082551E1F Status Released Prerequisites Remove the base cover.

  • Page 55: Procedure

    Identifier GUID-19E9D97E-FE0F-4634-AAE6-DA30E8509DD9 Status Released Procedure Remove the two screws (M2.5x4) that secure the right hinge to the system board and palm-rest and keyboard assembly.
  • Page 56 Lift the palm-rest and keyboard assembly at an angle to lift up the right hinge. Disconnect the power-adapter port cable from the system board.
  • Page 57 Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.

  • Page 58: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C29D8C26-1B0B-48A7-8AE1-F7CAB7EBB48F Status Released Procedure Align the screw hole on the power-adapter port with the screw hole on the palm-rest and keyboard assembly.

  • Page 59: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B4299300-D1DA-4BD6-A6CF-AAEC73498A2D Status Released Prerequisites Remove the base cover.
  • Page 60 Disconnect the display cable from the system board.
  • Page 61 Lift the palm-rest and keyboard assembly at an angle.
  • Page 62 Slide and remove the palm-rest and keyboard assembly off the display assembly.
  • Page 63 After performing all the above steps, you are left with display assembly.

  • Page 64: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D4C84B92-8049-4863-B02B-F1EB227D8C77 Status Released Procedure NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palm-rest and keyboard assembly.
  • Page 65 Replace the base cover.

  • Page 66: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B270E7D3-1484-4A50-AA7C-FC2F7FA304C4 Status Released Prerequisites Remove the base cover.

  • Page 67: Procedure

    Identifier GUID-28E4D8EA-0C20-44F1-A579-48D01F711E62 Status Released Procedure Remove the two screws (M2.5x4) that secure the left hinge to the palm-rest and keyboard assembly.
  • Page 68 Lift the palm-rest and keyboard assembly at an angle to lift up the left hinge. Open the latch that secures the I/O-board cable, then disconnect the cable from the I/O board. Open the latch securing the fingerprint reader cable, then disconnect the cable from the I/O board–Optional for computers shipped with fingerprint readers.
  • Page 69 Remove the two screws (M2x2) that secure the I/O board to the palm-rest and keyboard assembly.

  • Page 70: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-538CD654-373E-4894-B946-C8CB3D76E4F8 Status Released Procedure NOTE: Ensure that the left hinge is opened to the maximum before replacing the I/O board on palm-rest and keyboard assembly.

  • Page 71: Post-Requisites

    Identifier GUID-8F30ADCB-BFB6-418C-A8C9-9CCB6A50F1B7 Status Released Post-requisites Replace the wireless card. Replace the solid-state drive. Replace the base cover...

  • Page 72: Removing The Power Button

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CF260A94-1E93-43CB-AC32-36CFA1C664A6 Status Released Prerequisites Remove the base cover.
  • Page 73 Lift the power button off the palm-rest and keyboard assembly.

  • Page 74: Replacing The Power Button

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D0B6D94A-8D03-4B77-B0BC-E049F7081A4A Status Released Procedure Using the alignment posts, align and place the power button on the palm-rest and keyboard assembly.

  • Page 75: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Identifier...
  • Page 76 Lift the power button with fingerprint reader, along with its cable, off the palm- rest and keyboard assembly.

  • Page 77: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Identifier...

  • Page 78: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 79: Procedure

    Identifier GUID-E3E78115-81ED-44E3-ACC6-5020DB7C4437 Status Released Procedure Disconnect the display cable from the system board. Disconnect the power-adapter port cable from the system board. Remove the two screws (M2x5) that secure the USB Type C port bracket to the system board. Remove the USB Type C port bracket. Disconnect the speaker cable from the system board.
  • Page 80 Open the latch and disconnect the I/O board cable from the system board. 10 Remove the six screws (M2x2) that secure the system board to the palm-rest and keyboard assembly.
  • Page 81 Lift the system board off the palm-rest and keyboard assembly.

  • Page 82: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 83: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 84: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-88238D1C-DF55-4EEB-A9F8-D09A762EADFC Status Released Prerequisites Remove the base cover.

  • Page 85: Procedure

    Identifier GUID-0353C77F-F4FB-4BCA-B792-542BF785D623 Status Released Procedure After performing the above steps, we are left with the palm-rest and keyboard assembly.

  • Page 86: Replacing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80E891B4-8E62-4A04-B0A2-ABA989294A60 Status Released Procedure Place the palm-rest and keyboard assembly on a flat surface.
  • Page 87 Replace the wireless card. 10 Replace the solid-state drive. Replace the battery. Replace the speakers. Replace the base cover.

  • Page 88: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6D14CBC1-99CB-44AC-A38C-EF018E7A6A72 Status Released Prerequisites Remove the base cover.
  • Page 89 Remove the display bezel off the display back-cover and antenna assembly.

  • Page 90: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F23615E5-DCEF-4464-BFC5-2B203D6B9441 Status Released Procedure Align the display bezel with the display back-cover and antenna assembly, then gently snap the display bezel into place.

  • Page 91: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CC46340A-BBC5-430D-A286-F736D7F61421 Status Released Prerequisites Remove the base cover.
  • Page 92 Lift the camera module from the display back-cover and antenna assembly.

  • Page 93: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C06A2E8F-C2F2-4A3D-8190-589A92377471 Status Released Procedure Connect the camera cable to the camera module.

  • Page 94: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-01302A0E-60AE-44C3-ACBE-927639F64D86 Status Released Prerequisites Remove the base cover.
  • Page 95 Lift the display panel and turn it over. Peel the tape adhering the display cable to the back of the display panel. Lift the latch and disconnect the display cable from the display-panel cable connector.
  • Page 96 Lift the display panel away from the display back-cover and antenna assembly.

  • Page 97: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A2D8EE11-0781-4425-B764-A6F7D5560882 Status Released Procedure Place the display panel on a flat and clean surface.

  • Page 98: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-ADEDC61C-95BA-47CA-98CD-DF686728A0DA Status Released Prerequisites Remove the base cover.
  • Page 99 Lift the hinges and brackets off the display back-cover and antenna assembly.

  • Page 100: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-48ED5BAA-A313-45EB-8062-1674CE879F78 Status Released Procedure Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.

  • Page 101: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E3FA5871-E4CE-435F-9FA1-451D844049EB Status Released Prerequisites Remove the base cover.
  • Page 102 Remove the display cable from the display back-cover and antenna assembly.

  • Page 103: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-1DBE37FD-ED9D-4564-881F-78B68B7D59F8 Status Released Procedure Route the display cable through the routing guides on the display back-cover and antenna assembly.

  • Page 104: Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-07513A9A-0F1A-4478-A22B-44D6039095D6 Status Released Prerequisites Remove the base cover.

  • Page 106: Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-58A4873C-48B4-4842-BED7-F3C8C6F99ADC Status Released Procedure Place the display back-cover and antenna assembly on a clean and flat surface.

  • Page 107: Downloading Drivers

    Status Released Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 108: Downloading The Graphics Driver

    Status Released Downloading the graphics driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 109: Downloading The Wi-Fi Driver

    Status Released Downloading the Wi-Fi driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 110: Downloading The Chipset Driver

    Status Released Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 111 Save the file, and after the download is complete, navigate to the folder where you saved the network driver file. Double-click the network driver file icon and follow the instructions on screen.

  • Page 112: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 113: Navigation Keys

    Identifier GUID-7A7EB30A-4A48-422B-AE30-B8DC236A1790 Status Released Navigation keys NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system. Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field.

  • Page 114: Entering Bios Setup Program

    Released Enabling or disabling the USB in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. On the left pane, select Settings → System Configuration → USB Configuration.

  • Page 115: Identifying The Storage Drive In Bios Setup Program

    Identifying the storage drive in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. A list of storage drives is displayed under Drives in the System Configuration group.
  • Page 116 General-System Information Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available.
  • Page 117 General-System Information Video Controller Displays the video controller type of the computer. dGPU Video Controller Displays the discrete graphics information of the computer. Video BIOS Version Displays the video BIOS version of the computer. Video Memory Displays the video memory information of the computer.
  • Page 118 Table 5. System setup options—System Configuration menu System Configuration SATA Operation Configure operating mode of the integrated SATA hard drive controller. Drives Enable or disable various drives on board. SMART Reporting Enable or disable SMART Reporting during system startup. USB Configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive,...
  • Page 119 Table 7. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password. System Password Set, change, or delete the system password. Strong Password Enable or disable strong passwords. Password Configuration Control the minimum and maximum number of characters allowed for Admin and System passwords.
  • Page 120 Table 8. System setup options—Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature. Expert Key Management Expert Key Management Enable or disable Expert Key Management. Custom Mode Key Select the custom values for expert key Management management.
  • Page 121 Intel Software Guard Extensions Enable Intel Speed Shift Enable or disable Intel Speed Shift Technology. Technology Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time. This option can be configured only if the Auto On Time is set to Everyday, Weekdays or Selected Days.
  • Page 122 Table 10. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.
  • Page 123 Table 14. System setup options—SupportAssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Enable or disable the boot flow for SupportAssist Recovery OS Recovery tool in the even of certain system errors.

  • Page 124: System And Setup Password

    Identifier GUID-859887F0-B1B4-4530-855E-100D4FDE930A Status Released System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 125: Deleting Or Changing An Existing System And Or Setup Password

    Select System Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: – A password can have up to 32 characters. – The password can contain the numbers 0 through 9. –...

  • Page 126: Clearing Cmos Settings

    Remove the base cover. Remove the coin-cell battery. Wait for one minute. Replace the coin-cell battery. Replace the base cover. Identifier GUID-98AF1E97-58A2-476B-8969-E9659328AED7 Status Released Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 127: Troubleshooting

    Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature...

  • Page 128: Flashing Bios (Usb Key)

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 129: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Either disconnect USB devices before booting or follow these steps to fix the no-boot issue. Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 130: Running The Epsa Diagnostics

    Released Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 131: Wi-Fi Power Cycle

    For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different light patterns and describes what they indicate.
  • Page 132 NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Turn off your computer. Turn off the modem. Turn off the wireless router. Wait for 30 seconds. Turn on the wireless router. Turn on the modem. Turn on your computer.

  • Page 133: Getting Help And Contacting Dell

    Identifier GUID-AF18382F-D265-43C2-85DA-28FFB5875F37 Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app...

  • Page 134: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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Inspiron 5370

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