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Cisco 79 SERIES Reference Manual
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Cisco 79 SERIES Reference Manual

Cisco 79 SERIES Reference Manual

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Cisco VoIP 79XX Phones – Reference Guide
ICIT Technology Training and Advancement –
training@uww.edu
Updated on 7/11/2014

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  • Page 1 Cisco VoIP 79XX Phones – Reference Guide ICIT Technology Training and Advancement – training@uww.edu Updated on 7/11/2014...

  • Page 2: Table Of Contents

    ABLE OF ONTENTS Phone Overview ............................ 4 Phone Terms ..........................5 Operating Your Phone ........................... 6 Placing a Call ..........................6 3.1.1 Dialing an Outside Number ....................6 Answering a Call ..........................6 Ending a Call ..........................6 Redial a Number ........................... 7 Place Call on Hold ..........................
  • Page 3 Delete a Voice Message ......................20 Voice Mail Greetings ........................20 Change your Voice Mail Pin ......................20 Corporate Directory ..........................22 Cisco Self Care Portal .......................... 24 Speed Dials ..........................24 Call Forwarding ........................... 25 Do Not Disturb ..........................26 Single number reach ........................

  • Page 4: Phone Overview

    HONE VERVIEW 1. Line or speed-dial button 10. Speaker button 2. Foot stand adjustment button 11. Mute button 3. Display button (Awakens screen) 12. Headset button 4. Messages (voice mail) button 13. 4-way navigation button and select (center) button 5. Directories button 14.

  • Page 5: Phone Terms

    2.1 P HONE ERMS • Soft Keys – buttons located at the bottom of your phone LCD screen. To select a soft key, press the button located directly under that soft key option. NOTE: Soft key options change dynamically depending on what feature of the phone you are using.

  • Page 6: Operating Your Phone

    PERATING HONE 3.1 P LACING A Use one of the following methods to place a call: • Lift the handset and dial the 4 digit extension number. • Dial the number, and then lift the handset. • Dial the number, and then press the Dial soft key. •...

  • Page 7: Redial A Number

    3.4 R EDIAL A UMBER To redial the most recently dialed number: • Lift the handset and press the Redial soft key. • Press the Redial soft key to dial using the speakerphone. 3.5 P LACE ALL ON To place a call on hold while on the call: Press the Hold soft key.

  • Page 8: Park A Call

    Party will be put on hold. Make note of the park number assigned to your call. 3. From another UWW Cisco phone, dial the park number assigned to your phone. You will now be placed in to the original call.

  • Page 9: Mute A Call

    3.7 M UTE A To mute a call: • While on a call, press the (Mute) button. The Mute button lights red, indicating that the other party cannot hear you. • To deactivate the mute function, do one of the following: –...

  • Page 10: Manage Call Waiting

    3.9 M ANAGE AITING If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing indicator light on the handset. To answer the new call on the same line: 1.

  • Page 11: Adjust The Volume For The Current Call

    3.10 A DJUST THE OLUME FOR THE URRENT To adjust the handset, speakerphone, or headset volume for the current call: 1. During a call, press the Up or Down Volume button. 2. Press the Save soft key to apply the new volume level to future calls.
  • Page 12 3. Use the up/down arrows on the navigation pad to select Rings. Press the Select soft key to continue. 4. Use the up/down arrows on the navigation pad to select Default Ring, or the ring type associated to your line. Press the Select soft key to continue.

  • Page 13: Transfer A Call

    6. Once you have chosen your ring tone, press the Select soft key to select that tone as your new ring tone. 7. Press the Back or Exit soft key until you have returned to the main screen. 3.13 T RANSFER A Redirects the call after first allowing you to speak to the transfer recipient.

  • Page 14: 3.13.1 Transfer Call To Voice Mail

    3.13.1 Transfer Call to Voice Mail NOTE: You must have an active voice mail account for this feature to work. To send an incoming call to voice mail: • During an incoming call, press the iDivert soft key to send the call directly to voice mail. 3.13.2 Transfer a Call to another Users Voice Mail 1.

  • Page 15: Forward All Calls

    3.14 F ORWARD ALLS To forward all incoming calls to another number: 1. Press the CFwdALL soft key. You will hear a confirmation beep. 2. Dial the number to which you want to forward all of your calls. If forwarding to an outside phone number, dial 9, then 1, then the area code and phone number.

  • Page 16: Place And Establish A Conference Call

    3.15 P LACE AND STABLISH A ONFERENCE NOTE: There can be a maximum of 6 participants in a conference call. NOTE: For conference calls with 3 or more participants, it is strongly recommended that you use WebEx Meeting Center. WebEx is a cost-effective conferencing system that offers voice, web, and video as a feature-rich alternative to audio-only meetings.

  • Page 17: 3.15.1 Displaying Users In A Conference Call

    To end the conference call: • Hang up the handset, or press the EndCall soft key. 3.15.1 Displaying Users in a Conference Call 1. Once successfully joined in to a conference call, press the More soft key, then, press the ConfList soft key button.

  • Page 18: Do Not Disturb

    3.16 D ISTURB You can use the Do Not Disturb (DND) feature to turn off the ringer on your phone. Enable Do Not Disturb: 1. Press the DND soft key button on your phone. A message appears that Do Not Disturb is active. Disable Do Not Disturb: 1.

  • Page 19: Voice Mail

    OICE Note: When you have one or more new voice mail messages, the message-waiting indicator (MWI) light on your handset will be illuminated. NOTE: You can also access your voice mail inbox (Web Inbox) and manage voice mail settings (Messaging Assistant) online by going to http://voicemail.uww.edu. Log in using your Net-ID and password.

  • Page 20: Play New Voice Messages

    2. Wait until you receive the voice mail prompt, press the * (star) key on your number pad once you hear the voice mail message. 3. Enter in your 4 digit UWW extension and press #. 4. Enter in your voice mail password and press #. 5.
  • Page 21 2. Press 3 to access preferences. 3. Press 1 to change your pin. Follow the remaining voice prompts to change your pin.

  • Page 22: Corporate Directory

    ORPORATE IRECTORY To access the UWW Corporate directory: 1. Press the (Directories) button on your phone. 2. Press the navigation up/down buttons to select Corporate Directory. 3. Press the Select soft key button. 4. Press the navigation up/down button to select the Last, First, or Number field search option.
  • Page 23 7. Use the navigation up/down buttons to select the user you wish to call. 8. Press the Dial soft key to place your call.

  • Page 24: Cisco Self Care Portal

    ISCO ORTAL NOTE: The Cisco Self Care Portal page is only available while on the UWW network. If you need to access this page remotely, please establish a UWW VPN connection. 7.1 S PEED IALS To configure your speed dials, log in to the Cisco Self Care Portal by going to http://phone.uww.edu. Log in using your Net-ID and password.

  • Page 25: Call Forwarding

    NOTE: To edit your speed dial, click the pencil icon to the right of your speed dial. Click the X button to delete your speed dial. 7.2 C ORWARDING 1. From the Cisco Self Care Portal page, click on the Phones tab located in the top menu bar. 2. Select Call Forwarding located in the left hand toolbar.

  • Page 26: Do Not Disturb

    7.3 D ISTURB 1. From the Cisco Self Care Portal page, select IM & Availability from the top toolbar. 2. Under the Do Not Disturb heading, check the box to enable do not disturb. 3. Click the Save button to save your changes.

  • Page 27: Troubleshooting

    ROUBLESHOOTING 8.1 W HERE TO GET HELP • TSC Helpdesk (helpdesk@uww.edu) or x. 4357 • UWW Cisco VoIP Webpage: http://www.uww.edu/icit/training/voip.html EFERENCES Cisco.com. (n.d.). Cisco.com. Retrieved from Cisco Unified IP Phones 7945G and 7965G for: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/ip_phones/7945_65/4- 4/english/user/guide/7965_45.pdf...

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