Page 1 Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager First Published: 2015-05-05 Last Modified: 2017-01-30 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
C H A P T E R 2 Physical and Operating Environment Specifications Cable Specifications Network and Computer Port Pinouts Network Port Connector Computer Port Connector Phone Power Requirements Power Outage Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 4 Configure Network Settings Set Domain Name Field Set Admin VLAN ID Field Set PC VLAN Field Set SW Port Setup Field Set PC Port Setup Field Set DHCP Enabled Field Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 5 Hardware and Accessory Installation P A R T I I I Cisco IP Phone Accessories C H A P T E R 7 Connect the Footstand Headsets Audio Quality Analog Headsets Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 6 Cisco IP Phone Customization C H A P T E R 1 0 Custom Phone Rings Set Up Custom Phone Ring Custom Ring File Formats Set Up Wideband Codec Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 7 Set Up UCR 2008 in Common Device Configuration Set Up UCR 2008 in Common Phone Profile Set Up UCR 2008 in Enterprise Phone Configuration Set Up UCR 2008 in Phone Set Up RTP/sRTP Port Range Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 8 Display Status Menu Display Status Messages Window Status Messages Fields Display Network Information Screen Display Network Statistics Window Network Statistics Fields Display Call Statistics Window Call Statistics Fields Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager viii...
Page 9 Phone Resets Due to Incorrect Static IP Address Phone Resets During Heavy Network Usage Phone Does Not Power Up Phone Cannot Connect to LAN Audio Problems No Speech Path Choppy Speech General Telephone Call Problems Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 10 Cisco IP Phone Cleaning International User Support C H A P T E R 1 6 Unified Communications Manager Endpoints Locale Installer International Call Logging Support Language Limitation Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 11: Preface
Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
Page 12: Related Documentation
Statement 1071 SAVE THESE INSTRUCTIONS Related Documentation Use the following sections to obtain related information. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 13: Cisco Ip Phone 7800 Series Documentation
Cisco Unified Communications Manager release. Navigate from the following documentation URL: http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Business Edition 6000 Documentation Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to your Cisco Business Edition 6000 release. Navigate from the following URL: http://www.cisco.com/c/en/us/support/unified-communications/business-edition-6000/ tsd-products-support-series-home.html...
Page 14: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Preface Cisco Product Security Overview Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 15: New And Changed Information
Telephony Features for the Cisco IP Phone, on page 112. All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 1: Cisco IP Phone 7800 Administration Guide Revisions for Firmware Release 11.5(1)SR1...
Page 16: New Information For Firmware Release 11.5(1)
Telephony Features for the Cisco IP Phone, on page 112. All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 2: Cisco IP Phone 7800 Administration Guide Revisions for Firmware Release 11.5(1).
Page 17: About The Cisco Ip Phone
P A R T About the Cisco IP Phone • Technical Details, page 5 • Cisco IP Phone Hardware, page 17...
Page 19: Technical Details
VLAN Interaction, page 14 • External Devices, page 14 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 7800 Series. Table 4: Physical and Operating Specifications Specification Value or Range Operating temperature 32°...
Page 20: Cable Specifications
The Cisco IP Phone 7811 does not contain a headset jack. Note • RJ-45 jack for the LAN 10/100BaseT connection (on Cisco IP Phones 7811, 7821, and 7861) and the LAN 1000BaseT connection (on the Cisco IP Phone 7841). Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 21: Network And Computer Port Pinouts
• The network port is the 10/100 SW port; the Cisco IP Phone 7841 has a 10/100/1000 SW network port. • The computer (access) port is the 10/100 PC port; the Cisco IP Phone 7841 has a 10/100/1000 PC computer port.
Page 22: Phone Power Requirements
D respectively. Phone Power Requirements The Cisco IP Phone can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable. When you install a phone that is powered with external power, connect the power supply to the phone Note and to a power outlet before you connect the Ethernet cable to the phone.
Page 23: Power Outage
Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode. Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use.
Page 24: Supported Network Protocols
Supported Network Protocols Power Save Plus (EnergyWise) The Cisco IP Phone supports Cisco EnergyWise (Power Save Plus) mode. When your network contains an EnergyWise (EW) controller (for example, a Cisco switch with the EnergyWise feature enabled), you can configure these phones to sleep (power down) and wake (power up) on a schedule to further reduce power consumption.
Page 25: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
PC port and voice VLAN. (EAPOL) traffic through the port to which the client is connected. After authentication is successful, normal traffic can pass through the port. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 26: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
RTCP works in conjunction with RTP to RTCP is enabled by default. Protocol (RTCP) provide QoS data (such as jitter, latency, and round trip delay) on RTP streams. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 27: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Manager release. User Datagram Protocol UDP is a connectionless messaging Cisco IP Phones transmit and receive (UDP) protocol for delivery of data packets. RTP streams, which utilize UDP. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 28: Vlan Interaction
VLANs for carrying: • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP...
Page 29: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Cisco cannot guarantee the performance of external devices, cables, and connectors. In European Union countries, use only external speakers, microphones, and headsets that are fully compliant Caution with the EMC Directive [89/336/EC]. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 30: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
External Devices Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 31: Cisco Ip Phone Hardware Overview
The Cisco IP Phones have the following features: • Programmable line keys supports up to 16 lines (Cisco IP Phone 7821 supports 2 lines, Cisco IP Phone 7841 supports 4 lines, and Cisco IP Phone 7861 supports 16 lines) or that can be programmed for other features.
Page 32: Cisco Ip Phone 7811
• G.729ab • iLBC • Opus Use of a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might Caution cause interference. For more information, see the manufacturer documentation of the interfering device.
Page 33: Cisco Ip Phone 7821
Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
Page 34: Cisco Ip Phone 7841
Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
Page 35: Cisco Ip Phone 7861
Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
Page 36: Buttons And Hardware
• Cisco IP Phone 7811 No buttons on either side of the screen • Cisco IP Phone 7821 Two buttons on the left side of the screen • Cisco IP Phone 7841 Two buttons on either side of the screen •...
Page 37: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
For more information, see Softkey, Line, and Feature Buttons, on page Navigation cluster Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 38: Softkey, Line, And Feature Buttons
◦Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display. Feature and line buttons illuminate to indicate status: • Green, steady—Active call or two-way intercom call Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 39: Terminology Differences
Terminology Differences The following table highlights some of the terminology differences in the Cisco IP Phone 7800 Series User Guide, the Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager , and the Cisco Unified Communications Manager documentation.
Page 40: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Terminology Differences Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 41: Cisco Ip Phone Installation
P A R T Cisco IP Phone Installation • Cisco IP Phone Installation, page 29 • Cisco Unified Communications Manager Phone Setup, page 43 • Self Care Portal Management, page 55...
Page 43: Verify The Network Setup
When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, see the documentation for your particular Cisco Unified Communications Manager release.
Page 44: Enable Autoregistration For Phones
Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.
Page 45: Install The Cisco Ip Phone
Verify that autoregistration is enabled and is properly configured in Cisco Unified Communications Manager Administration before you connect any Cisco IP Phone to the network. For information about enabling and configuring autoregistration, see the documentation for your particular Cisco Unified Communications Manager release.
Page 46: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Step 5 Connect a straight-through Ethernet cable from the switch to the network port labeled 10/100 SW on the Cisco IP Phone (10/100/1000 SW on Cisco IP Phone 7841). Each Cisco IP Phone ships with one Ethernet cable in the box.
Page 47: Set Up The Phone From The Setup Menus
Set Up the Phone From the Setup Menus Step 12 Provide information to end users about how to use their phones and how to configure their phone options. This step ensures that users have adequate information to successfully use their Cisco IP Phones. Related Topics...
Page 48: Apply Phone Password
“c.” After you pause, the cursor automatically advances to allow you to enter the next letter. • Press the softkey if you make a mistake. This softkey deletes the character to the left of the cursor. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 49: Configure Network Settings
• To enter a period (for example, in an IP address), press * on the keypad. • To enter a colon for an IPv6 address, press * on the keypad. Note The Cisco IP Phone provides several methods to reset or restore option settings, if necessary. Related Topics Apply Phone Password, on page 34...
Page 50: Set Domain Name Field
Ensure that the Admin VLAN ID option is set. Step 2 Scroll to the PC VLAN option and press Edit. Step 3 Enter a new PC VLAN setting. Step 4 Press Apply. Step 5 Press Save. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 51: Set Sw Port Setup Field
Press Validate, and then press Apply to apply the changes or Revert to discard the changes. What to Do Next You must set the Subnet Mask Field and the Gateway. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 52: Set Subnet Mask Field
Press Validate, and then press Apply to apply the changes or Revert to discard the changes. Step 4 If multiple DNS Servers can be configured, repeat Steps 2 and 3 as needed to assign backup DNS servers. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 53: Set Alternate Tftp Field
Press Validate, and then press Apply to apply the changes. Step 5 Press Erase to erase the Trust List or press Continue to continue applying changes without erasing the Trust List. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 54: Verify Phone Startup
Cisco IP Phone Does Not Go Through the Normal Startup Process, on page 207 Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. The IP phone manages each service as a separate application.
Page 55: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Self Care Portal Management, on page 55 for a summary of the information that you must provide to end users. Related Topics Cisco Unified Communications Manager Documentation, on page xiii Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 56: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Configure Phone Services for Users Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 57: Set Up Cisco Ip Phone
Surviveable Remote Site Telephony, page 52 Set Up Cisco IP Phone If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, you must configure the Cisco IP Phone in Cisco Unified Communications Manager Administration manually.
Page 58: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options.
Page 59: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
For information about Product Specific Configuration fields, see the “?” Button Help in the Phone Configuration window. If you want to add both the phone and user to the Cisco Unified Communications Manager Note database at the same time, see the documentation for your particular Cisco Unified Communications Manager release.
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Device Settings) and click Propagate Selected. The check box at the right displays only if other devices share this directory number. h) Select Save. For more information about directory numbers, see the documentation for your particular Cisco Unified Communications Manager release and see Telephony Features for the Cisco IP Phone, on page 112.
Page 61: Determine Phone Mac Address
For more information, see Add User to End User Group, on page In order for end users to access the Cisco Unified Communications Self Care Portal, you must add users to the standard Cisco Communications Manager End Users group.
Page 62: Phone Addition Methods
• Display the web page for the phone and click Device Information. Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database.
Page 63: Add Users To Cisco Unified Communications Manager
Cisco Unified Communications Manager Documentation, on page xiii Add Phones Using BAT Phone Template The Cisco Unified Communications Bulk Administration Tool (BAT) enables you to perform batch operations, including registration of multiple phones. To add phones using BAT only (not in conjunction with TAPS), you must obtain the appropriate MAC address for each phone.
Page 64: Add A User From An External Ldap Directory
Cisco Unified Communications Manager Documentation, on page xiii Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.
Page 65: Add User To End User Group
Step 4 Click Save. Add User to End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Settings >...
Page 66: Associate Phones With Users
Associate Phones with Users Associate Phones with Users You associate phones with users from the Cisco Unified Communications Manager End User window. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User. The Find and List Users window appears.
Page 67: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Park Monitoring The Park softkey does not display. Enhanced Message Waiting Message count badges do not appear on the Indication phone screen. Only the Message Waiting icon displays. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 68: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The softkey causes no action. Intercom The softkey causes no action. Mobility The softkey causes no action. Privacy The softkey causes no action. Call Back The Call Back softkey does not display. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 69: Self Care Portal Management
Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.
Page 70: Set Up User Access To The Self Care Portal
In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 71: Hardware And Accessory Installation
P A R T Hardware and Accessory Installation • Cisco IP Phone Accessories, page 59 • Wall Mounts, page 63...
Page 73: Cisco Ip Phone Accessories
You cannot adjust the Cisco IP Phone 7811 footstand. Note Headsets Although Cisco Systems performs internal testing of third-party headsets for use with Cisco IP Phones, Cisco does not certify nor support products from headset or handset vendors. The Cisco IP Phone 7811 does not support a headset.
Page 74: Audio Quality
Headsets may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
Page 75: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Select Accessories. Step 3 Highlight the analog headset, then press Setup. Step 4 Press On to turn on the wideband and press Off to turn off the wideband. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
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Headsets Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 77: Wall Mounts
Wallmount Kit for Cisco IP Phone 7811 Cisco IP Phone 7821 and Wallmount Kit for Cisco IP Phone 7800 7841 Series Cisco IP Phone 7861 Wallmount Kit for Cisco IP Phone 7861 Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 78: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Non-Lockable Wall Mount Components for 7811 Non-Lockable Wall Mount Components for 7811 The following figure shows the components of the Cisco IP Phone 7811 Wall Mount Kit. Figure 2: Wall Mount Kit Components for 7811 The package includes these items: •...
Page 79: Install The Non-Lockable Wall Mount Kit For
To mount the kit on concrete, brick, or similar hard surfaces, you must provide the appropriate screws and anchors for your wall surface. Before You Begin You need these tools to install the bracket: Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 80: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Using a #2 Phillips-head screwdriver, carefully center the anchor over the pencil mark and press the anchor into the wall. d) Screw the anchor clockwise into the wall until it is seated flush. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 81: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone. The phone ports should be accessible through the holes in the bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 82: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
(Optional) If you use an external power supply, plug the power cord into the phone. Dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 83: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Optional Power Cable Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the wall bracket into the slots on the phone bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
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Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Step 6 Proceed to Adjust the Handset Rest, on page Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 85: Remove The Phone From The Non-Lockable Wall Mount For
Figure 9: Tab Location To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require two screwdrivers or metal rods. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
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Figure 10: Disengage Tabs Step 3 Press firmly to disengage the tabs and move the phone up at the same time to release the phone from the wall bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 87: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Non-Lockable Wall Mount Components Non-Lockable Wall Mount Components The following figure shows the components of the Cisco IP Phone 7800 Series Wall Mount Kit. Figure 11: Wall Mount Kit Components The package includes these items: • One phone bracket • One wall bracket •...
Page 88: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The wall mount kit can be mounted on most surfaces, including concrete, brick, and similar hard surfaces. To mount the kit on concrete, brick, or similar hard surfaces, you must provide the appropriate screws and anchors for your wall surface. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 89: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Using a #2 Phillips-head screwdriver, carefully center the anchor over the pencil mark and press the anchor into the wall. d) Screw the anchor clockwise into the wall until it is seated flush. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 90: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone. The phone ports should be accessible through the holes in the bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 91: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
(Optional) If you use an external power supply, plug the power cord into the phone. Dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 92: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Optional Power Cable Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the wall bracket into the slots on the phone bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 93: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Step 6 Proceed to Adjust the Handset Rest, on page Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 94: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Figure 18: Tab Location To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require two screwdrivers or metal rods. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 95: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Figure 19: Disengage Tabs Step 3 Press firmly to disengage the tabs and move the phone up at the same time to release the phone from the wall bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
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Non-Lockable Wall Mount Components for 7861 Non-Lockable Wall Mount Components for 7861 The following figure shows the components of the Cisco IP Phone 7861 Wall Mount Kit. Figure 20: Wall Mount Kit Components for 7861 The package includes these items: •...
Page 97: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
This section describes how to install and remove the ADA nonlockable wall mount kit. Figure 21: Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone Figure 22: Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 98: Install The Non-Lockable Wall Mount Kit For
Using a #2 Phillips-head screwdriver, carefully center the anchor over the pencil mark and press the anchor into the wall. d) Screw the anchor clockwise into the wall until it is seated flush. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 99: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone. The phone ports should be accessible through the holes in the bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 100: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
(Optional) If you use an external power supply, plug the power cord into the phone. Dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 101: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Optional Power Cable Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the wall bracket into the slots on the phone bracket. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 102: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Step 6 Proceed to Adjust the Handset Rest, on page Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 103: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Figure 27: Tab Location To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require two screwdrivers or metal rods. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 104: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 105: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
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Adjust the Handset Rest Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 107: Cisco Ip Phone Administration
P A R T Cisco IP Phone Administration • Cisco IP Phone Security, page 95 • Cisco IP Phone Customization, page 105 • Phone Features and Setup , page 111 • Corporate and Personal Directory Setup, page 167...
Page 109: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Secure signaling and media features still require you to run the CTL client and use hardware eTokens. Note For more information about the security features, see the documentation for your particular Cisco Unified Communications Manager release. A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function (CAPF).
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The phone can only store a limited number of Identity Trust List (ITL) files. You need to limit the number Note of ITL files that the Cisco Unified Communications Manager can push to the phone. For more information, see the Security Guide for Cisco Unified Communications Manager .
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Cisco Unified Communications Manager Documentation, on page xiii Supported Security Features The following table provides an overview of the security features that the Cisco IP Phone 7800 Series support. For more information about these features, Cisco Unifie Communications Manager and Cisco IP Phone security, see the documentation for your particular Cisco Unified Communications Manager release.
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Security profiles Defines whether the phone is nonsecure or encrypted. Encrypted configuration files Lets you ensure the privacy of phone configuration files. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
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Enabled, and Voice VLAN enabled options by looking at the phone Configuration menu. 802.1X Authentication The Cisco IP Phone can use 802.1X authentication to request and gain access to the network. AES 256 Encryption When connected to Cisco Unified Communications Manager Release 10.5(2) and later, the phones support AES 256 encryption support for TLS and SIP for signaling and media encryption.
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From the phone, press Applications and choose Admin Settings > Security Setup. Note You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Step 3 Choose LSC and press Select or Update.
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When a phone is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a “protected” status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call: •...
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1 A user initiates the conference from a secure phone. 2 Cisco Unified Communications Manager assigns a secure conference bridge to the call. 3 As participants are added, Cisco Unified Communications Manager verifies the security mode of each phone and maintains the secure level for the conference.
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A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.
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Support for 802.1X authentication requires several components: • Cisco IP Phone: The phone initiates the request to access the network. Cisco IP Phones contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.
Page 119: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Customize Dial Tone, page 109 Custom Phone Rings The Cisco IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.
Page 120: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 121: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
<DisplayName>Analog Synth 2</DisplayName> <FileName>Analog2.rwb</FileName> </Ring> </CiscoIPPhoneRingList> The PCM files for the rings must meet the following requirements for proper playback on Cisco IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • Mu-law compression •...
Page 122: Set Up Handset For 7811
Set Up Handset for 7811 Set Up Handset for 7811 The Cisco IP Phone 7811 ships with a narrowband or wideband handset. The administrator must configure the type of the handset for the phone to work. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone.
Page 123: Customize Dial Tone
• Default: A different dial tone for inside and outside calls. • Inside: The inside dial tone is used for all calls. • Outside: The outside dial tone is used for all calls. Always Use Dial Tone is a required field on Cisco Unified Communications Manager. Procedure Step 1 In Cisco Unified Communications Manager Administration, select System >...
Page 124: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Customize Dial Tone Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 125: Cisco Ip Phone User Support
Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 126: Telephony Features For The Cisco Ip Phone
The following table includes a list of supported telephony features, many of which you can configure by using Cisco Unified Communications Manager Administration. For information about using most of these features on the phone, see the Cisco IP Phone 7800 Series User Guide. See...
Page 127: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
When users press an idle BLF Assisted Directed Call Park button for an active call, the active call is parked at the Direct Park slot associated with the Assisted Directed Call Park button. See the call park information in the documentation for your particular Cisco Unified Communications Manager release.
Page 128: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call. See routing and call display information in the documentation for your particular Cisco Unified Communications Manager release. Call Forward Allows users to redirect incoming calls to another number.
Page 129: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.
Page 130: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
CAST for SIP Establishes communication between the Cisco Unified Video Advantage (CUVA) and the Cisco IP phones to support video on the PC even if the IP phone does not have video capability. The main software supported is Cisco Jabber.
Page 131: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Confidential Access Level (CAL) Controls whether a call can be completed based on the CAL configuration in the Cisco Unified Communications Manager. When CAL is enabled, the user sees information about the call in a CAL message. The phone displays the CAL message for the duration of the call.
Page 132: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 133: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
• No configuration required unless you want to use Music On Hold. See “Music On Hold” in this table for information. • See “Hold Reversion” in this table. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 134: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
• Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number. If your user logs into the same phone on a daily basis using their Cisco Extension Note...
Page 135: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 136: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.
Page 137: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Mute Mutes the handset or headset microphone. New Phone Hardware Provides updated hardware versions of the Cisco IP Phone 7821, 7841, and 7861. The new phones do not support firmware releases prior to 10.3(1). No Alert Name Makes it easier for end users to identify transferred calls by displaying the original caller’s phone number.
Page 138: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The Cisco Unified Communications Manager administrator can configure a phone number (PLAR) that the Cisco IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.
Page 139: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Improves the EMCC feature by providing enhanced security for a user logging into their phone from a remote office. Services Allows you to use the Cisco IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
Page 140: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 141: Feature Buttons And Softkeys
• Support for Federal Information Processing Standard (FIPS) 140-2 • Support for 80-bit SRTCP Tagging As an IP Phone administrator, you must set up specific parameters in Cisco Unified Communications Manager Administration. UCR 2008 Setup, on page 152.
Page 142: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Feature Buttons and Softkeys Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration. The Cisco IP Phone 7811 does not have programmable feature buttons. Note For information about configuring programmable feature buttons, see Phone Button Templates, on page 163.
Page 143: Phone Feature Configuration
Product Specific Configuration Layout area of the window. For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation. When you set a field, the window that you set the field in is important because there is a precedence to the windows.
Page 144: Set Up Phone Features For All Phones
Navigate to the Product Specific Configuration Layout pane and set the fields. Step 5 Check the Override Common Settings check box for any changed fields. Step 6 Click Save. Step 7 Click Apply Config. Step 8 Restart the phones. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 145: Set Up Phone Features For A Single Phone
Disabled Disabled Enables or disables the ability for the phone to learn MAC addresses from Gratuitous ARP. This capability is required to Enabled monitor or record voice streams. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 146: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
If this field is blank, the phone turns off at the end of the day (0:00). If Backlight On Time is 0:00 and the backlight on duration is blank (or 24:00), the backlight does not turn off. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 147: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 148: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Select key. • When the phone is repowered by the attached switch. • When the Phone Off Time is reached but the phone is in use. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 149: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 150: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Integer 0, 5–30 Controls the duration that a row of secondary softkeys is Timer displayed before the phone displays the initial set of softkeys. seconds 0 disables the timer. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 151: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The Cisco IP Phone 7811 does not support this field. Cisco Discovery Disabled Enabled Controls Cisco Discovery Protocol on the SW port of the Protocol (CDP): phone. Enabled Switch Port Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 152: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
If the SW ports are configured for Remote Port Configuration in Cisco Unified Communications Manager, the data cannot be changed on the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 153: Barge
Standards (FIPS) mode on the phone. Enabled HOLD/RESUME HOLD/RESUME Key HOLD/RESUME Controls the text for the Hold softkey. HOLD Key • HOLD/RESUME Key—The softkey displays Hold/Resume. • HOLD Key—The softkey displays Hold. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 154: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The Cisco IP Phone 7821, 7841, and 7861 support a wireless analog headset. To use a wireless headset, users connect a base station to the auxiliary port. The base station communicates with the wireless headset. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 155: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
• Show for Invisible Incoming Call—The actionable incoming call alert displays for calls not shown on the phone. This parameter behaves similarly to the incoming call alert pop-up notification. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 156: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
• When set to Disabled, users can configure the default Chirp2 ringtone on their phones. • For all other values, users cannot change the ringtone. The Set softkey does not display in the Ringtone menu. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 157: Feature Configuration Best Practices
1 The phone advertises the supported codec to the Cisco Unified Communications Manager. Not all endpoints support the same set of codecs. 2 When the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.
Page 158: Field: Always Use Prime Line
You can configure settings in Cisco Unified Communications Manager Administration to turn off the display at a designated time on some days and all day on other days. For example, you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays.
Page 159: Set Up Energywise
The Cisco IP Phone 7811 does not support Power Save Plus. Note You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.
Page 160: Set Up Client Matter Codes
Cisco Unified Communications Manager release. Procedure Step 1 In Cisco Unified Communications Manager Administration, select Call Routing > Client Matter Codes. Step 2 Configure the Require Client Matter Code field. This check box controls whether the system prompts the user for a CMC upon placing a call.
Page 161: Set Up As-Sip
When you receives a priority call, a precedence level icon displays next to the caller’s name on your phone. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Step 2 Select a profile.
Page 162: Set Up Do Not Disturb
You can configure the phone with a phone-button template with DND as one of the selected features. For more information, see the do not disturb information in the documentation for your particular Cisco Unified Communications Manager release.
Page 163: Enable Agent Greeting
All codecs supported for the phone are supported for Agent Greeting calls. For more information, see the barge and privacy information in the documentation for your particular Cisco Unified Communications Manager release.
Page 164: Set Up Monitoring And Recording
Cisco Unified Communications Manager release. The following procedure adds a user to the standard monitoring user groups. Before You Begin The Cisco Unified Communications Manager must be configured to support Monitoring and Recording. Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > Application User.
Page 165: Enable Blf For Call Lists
In the Cisco Unified Communications Manager Administration, select System > Enterprise Parameters. Step 2 From the BLF for Call Lists drop-down list box, choose the applicable profile. By default, the feature is disabled. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 166: Set Up Energy Efficient Ethernet
Set up Energy Efficient Ethernet Procedure Enable Device Invoked Recording Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration. For more information, see the documentation for your particular Cisco Unified Communications Manager release. Procedure Step 1 Set the IP Phone Built In Bridge parameter to On.
Page 167: Set Up Ucr 2008 In Common Device Configuration
Use this procedure to set the following UCR 2008 parameters: • IP Addressing Mode • IP Addressing Mode Preference for Signaling Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Device Configuration. Step 2 Set the IP Addressing Mode parameter. Step 3 Set the IP Addressing Mode Preference for Signaling parameter.
Page 168: Set Up Ucr 2008 In Common Phone Profile
• SSH Access • 80-bit SRTCP • Web Access Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Phone Profile. Step 2 Set the FIPS Mode parameter to Enabled. Step 3 Set the SSH Access parameter to Disabled.
Page 169: Set Up Rtp/Srtp Port Range
16384 to 32764. Some port values within the RTP and sRTP port range are designated for other phone services. You cannot configure these ports for RTP and sRTP. For more information, see SIP Profile information in the documentation for your particular Cisco Unified Communications Manager release.
Page 170: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The list of CA certificates embedded in the phone firmware is available at http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html. Mobile and Remote Access Through Expressway works with Cisco Expressway so you should be familiar with the Cisco Expressway documentation, including the Cisco Expressway Administrator Guide and the Cisco Expressway Basic Configuration Deployment Guide.
Page 171: Call Back
Mobile and Remote Access Through Expressway provides secure VPN-less access to collaboration services for Cisco mobile and remote users. But to preserve network security, it limits access to some phone features. The following list shows the phone features available with Mobile and Remote Access Through Expressway.
Page 172: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Users submit problem reports to you with the Problem Report Tool. Note The Problem Report Tool logs are required by Cisco TAC when troubleshooting problems. To issue a problem report, users access the Problem Report Tool and provide the date and time that the problem occurred, and a description of the problem.
Page 173: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
• username (the username configured in CUCM, the device owner) • prt_file (example: “probrep-20141021-162840.tar.gz”) A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server.
Page 174: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Select Save. Set Up Softkey Template You can associate up to 18 softkeys with applications that are supported by the Cisco IP Phone. An application that supports softkeys can have one or more standard softkey templates associated with it. Cisco Unified Communications Manager supports the Standard User and Standard Feature softkey template.
Page 175: Call Forward All
Set Up Softkey Template The phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. The following table lists the features, softkeys that can be configured on a softkey template, and note whether it is supported on the Cisco IP Phone.
Page 176: Malicious Call Identification
Video Mode Command Command (VidMode) Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 177: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Phone Button Templates Procedure Step 1 In Cisco Unified Communications Manager, select Device > Device Settings > Softkey Template. Step 2 Locate the template that you want to change. Step 3 Select Configure Softkey Layout from the Related Links list and click Go.
Page 178: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
To configure PAB or Speed Dial as an IP Phone service (if it is not already a service), follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services. The Find and List IP Phone Services window displays.
Page 179: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Subscriptions to update all currently subscribed users with the changes; otherwise, users must resubscribe to the service to rebuild the correct URL. Related Topics Cisco Unified Communications Manager Documentation, on page xiii Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 180: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Phone Button Templates Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 181: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The Corporate Directory allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories. Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager.
Page 182: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
User Personal Directory Entries Setup Users can use these methods to access Personal Directory features: • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. • From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory.
Page 183: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
To configure Cisco Unified Communications Manager server information, select Server. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 184: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Step 7 Choose the entry that you want to include in your Personal Address Book and select OK. Step 8 When synchronization is complete, select Exit to close the Cisco Unified CallManager Address Book Synchronizer. Step 9 To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address Book.
Page 185 P A R T Cisco IP Phone Troubleshooting • Monitoring Phone Systems, page 173 • Troubleshooting , page 205 • Maintenance, page 215 • International User Support, page 219...
Page 187: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The following sections describes how to view model information, status messages, and network statistics on the Cisco IP Phone. • Model Information: Displays hardware and software information about the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 188: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Step 2 Select Admin Settings > Status > Status Messages. Step 3 To remove current status messages, press Clear. Step 4 To exit the Status menu, press Back . Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 189: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Status Messages Fields The following table describes the status messages that display on the Status Messages screen of the phone. For more information about trust lists, see the documentation for your particular Cisco Unified Communications Manager release. Table 19: Status Messages on the Cisco IP Phone...
Page 190: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
IP Address Released The phone is configured to release the The phone remains idle until it is power cycled IP address. or until you reset the DHCP address. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 191: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Verify that the host names of the TFTP server or the TFTP server or Cisco Unified Cisco Unified Communications Manager are Communications Manager. configured properly in IPv4 DNS. Consider using IPv4 addresses rather than host names Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 192: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Configuration changes were likely made to the Communications Manager request from Cisco Unified phone in Cisco Unified Communications Communications Manager. Manager, and Apply Config was pressed so that the changes take effect. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 193: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Timed Out Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is but timed out to due the absence of an not configured on the switch. authenticator. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 194: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
None. This message indicates the name of the corresponding to the phone device configuration file for the phone. name Related Topics Cisco Unified Communications Manager Documentation, on page xiii Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 195: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Number of packets received by the phone Rx broadcast Number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 196: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 197: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
• DHCP REQUESTING • DHCP RESYNC • DHCP UNRECOGNIZED • DHCP WAITING COLDBOOT TIMEOUT • DISABLED DUPLICATE IP • SET DHCP COLDBOOT • SET DHCP DISABLED • SET DHCP FAST Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 198: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
• DHCP6 TIMEOUT USING RESTORED VAL • DHCP6 TIMEOUT CANNOT RESTORE • IPV6 STACK TURNED OFF • ROUTER ADVERTISE • ROUTER ADVERTISE • UNRECOGNIZED MANAGED BY • ILLEGAL IPV6 STATE Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 199: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
This number is not necessarily identical to the number of RTP voice Note packets that were received since the call began because the call might have been placed on hold. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 200: Display Security Setup Window
RTCP receiver report blocks are received. Display Security Setup Window You can view information about the security on the phone. To display the Security Setup screen, follow these steps. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 201: Security Setup Fields
Allows you to enable 802.1X authentication for the phone. Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device Information: Displays device settings and related information for the phone.
Page 202: Device Information
Select Admin Settings > Network Setup > IPv4 Setup, and then scroll to the IP Address field. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: http://<IP_address>...
Page 203: Network Setup
The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco IP Phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 204: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Operational Virtual Local Area Network (VLAN) that is configured on a Cisco Catalyst switch in which the phone is a member. Admin VLAN ID Auxiliary VLAN in which the phone is a member. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 205: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Description Unified CM 1-5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.
Page 206: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 207: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the phone connects to a Cisco switch. When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP should be disabled on the switch port only if the phone connects to a non-Cisco switch.
Page 208: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Unified Communications Manager when both IPv4 and IPv6 are both available on the phone. IP Preference Mode Indicates that for media the device uses an IPv4 address to connect to the Cisco For Media Unified Communications Manager. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 209: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
CAPF used by the phone. DHCPv6 Dynamic Host Configuration Protocol (DHCP) automatically assigns IPv6 address to devices when you connect them to the network. Cisco Unified IP Phones enable DHCP by default. IPv6 Address Displays the current IPv6 address of the phone or allows the user to enter a new IPv6 address.
Page 210: Network Statistics
Total number of packets received by the phone. Rx broadcast Total number of broadcast packets that the phone receives.. Rx multicast Total number of multicast packets that the phone receives. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 211: Access Area And Network Area Web
Total number of received packets, including bad packets, that are between 128 and 255 bytes in size. Rx size256to511 Total number of received packets, including bad packets, that are between 256 and 511 bytes in size. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 212: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
CDP Neighbor Device ID Identifier of a device connected to this port that CDP discovered. CDP Neighbor IP Address IP address of the neighbor device discovered that CDP protocol discovered. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 213: Device Logs
Streaming Statistics A Cisco IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.
Page 214: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
Number of times the RTCP Receiver Reports have been sent. (see note) Receiver Report Time Sent Internal time-stamp indication as to when a RTCP Receiver Report was sent. (see note) Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 215: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
RTP packets that were received from the network but were discarded from the jitter buffers. Receiver Reports Received Number of times RTCP Receiver Reports have been received. (see note) Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 216: Request Information From The Phone In Xml
For Model Info, enter the following URL in a browser: http://<phone ip address>/CGI/Java/ModeInfo where • <phone ip address> is the IP address of the phone The command returns an XML document. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 217: Sample Callinfo Output
<Notify/> <Status>null</Status> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1028</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1029</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1030</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>CONNECTED</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>2</LineType> Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 218: Sample Modeinfo Output
The following XML code is an example of the output from the ModeInfo command. <?xml version="1.0" encoding="utf-8"?> <CiscoIPPhoneModeInfo> <PlaneTitle>Applications</PlaneTitle> <PlaneFieldCount>12</PlaneFieldCount> <PlaneSoftKeyIndex>0</PlaneSoftKeyIndex> <PlaneSoftKeyMask>0</PlaneSoftKeyMask> <Prompt></Prompt> <Notify></Notify> <Status></Status> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Call History</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Preferences</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> </CiscoIPPhoneModeInfo> Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 219: General Troubleshooting Information
VLAN may cause IP phones to reset, lose an active call, or be or answer a call unable to initiate or answer a call. Phones may not come up until a broadcast storm ends. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 220: Cisco Ip Phone 7800 Series Administration Guide For Cisco Unified Communications Manager
The RxSize and the TxSize statistics show the size of the voice packets phone and another device that are used in a conversation between this Cisco IP Phone and the other device. The values of these statistics should match. See...
Page 221: Startup Problems
◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.
Page 222: Phone Displays Error Messages
Startup Problems • After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance. Related Topics Verify Phone Startup, on page 40...
Page 223: Cisco Ip Phone Cannot Obtain Ip Address
If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset. Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages.
Page 224: Phone Resets Due To Incorrect Static Ip Address
The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.
Page 225: Audio Problems
A user complains about not being able to make a call. Cause The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.
Page 226: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed
1 Verify the following: a The Ethernet cable is attached. b The Cisco CallManager service is running on the Cisco Unified Communications Manager server. c Both phones are registered to the same Cisco Unified Communications Manager. 2 Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug.
Page 227: Verify Dns Settings
Related Topics Phone Cannot Connect Using DNS, on page 208 Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: http://www.cisco.com/cisco/web/psa/troubleshoot.html Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 228 Additional Troubleshooting Information Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 229: Maintenance
Cisco IP Phone Cleaning, page 217 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 230: Perform Factory Reset Phone Keypad
To restore phone configuration or settings to factory default, press Ok. Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
Page 231: Voice Quality Troubleshooting Tips
Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
Page 232 Cisco IP Phone Cleaning Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 233: International User Support
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 234: Language Limitation
The default English (United States) KATE is presented to the user instead. For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...

Cisco 7800 series Administrator's Manual

Table of Contents

Technical Details

Cisco IP Phone Hardware

Cisco IP Phone Installation

Cisco Unified Communications Manager Phone Setup

Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager

Quick Links

Chapters

Troubleshooting

Related Manuals for Cisco 7800 series

Summary of Contents for Cisco 7800 series