Warranty Card Heat Pump Please register your product online at www.jouleuk.co.uk Homeowner Address Contact Tel Contact Email Product Product Serial Number Installation Installed Date (Check) Cylinder Located in Cylinder badge Solar Thermal Taken From Solar Controller Solar PV One Ser. No. from String / Micro Inverter Air Source Heat Located on External...
ANNUAL SERVICING From as little as £360/€434 Inc VAT per year All Samsung Air Source Heat Pumps supplied by Joule must be serviced annually to val- idate the product warranty under the terms of the EUW agreement. Items that must be inspected annually to validate the warranty include, •...
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HEAT PUMP MAINTENANCE PACKAGE Joule’s heat pump maintenance package entitles you to an annual maintenance visit, during which our engineer will ensure that your Samsung heat pump supplied by Joule is operating within the optimum conditions to maximise energy efficiency. Any potential issue can be dealt with by a Joule engineer.
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Joule 3 Year Warranty Heat Pump This warranty applies only to Samsung Air Source Heat Pumps sold by a Joule Group Company and installed in Ireland or the United Kingdom. The product must be in- stalled in accordance with manufacturer’s instructions. The product must be main- tained annually by an F-GAS certified engineer and all aspects of service log to be completed annually.
3. HOW TO CLAIM UNDER THIS EUW? The installer/maintenance company should always be the End-User’s first point of contact in the event of a breakdown or other malfunction of the Product. Only if/when confirmed that there is a fault with the Product (and not with system design or instal-la- tion), then contact should be made with Joule.
Pre-Installation Notes Heat Pump • Store the manual in a safe place in order to be able to use it as reference after installation. For maximum safety installers should always carefully read the following warnings. • Store the provided manual in a safe location with the end user after installation, and remember to hand it over to the new end user if the Heat Pump &...
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• The Air to Water Heat Pump containing a refrigerant must be disposed in an authorised centre or returned to retailer as special wastes. • Wear protective gloves to unpack, move, install, and service the unit to avoid your hands being injured by the edge of the parts. Do not touch the internal parts (water pipes, refrigerant pipes, heat exchangers, etc) while running the units.
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• Shielded 0.75mm 2 core cable from outdoor unit to cylinder / wiring centre location. • Shielded 0.75mm 2 core cable from wiring centre to samsung controller. • Power supply to outdoor unit to be terminated with IP67 isolator located next to the unit.
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• When installing the outdoor unit take great care to install as per the detailed notes for installation locations. The Air‐to‐Water Heat Pump must have minimum clear-ance of 300mm at the rear of the unit and 1500mm at the front of the unit. The Air-to-Water Heat Pump must not be installed in a location without these clearanc- es available.
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• All radiator zones to be controlled from 3rd party time clock and stat. • Hot water cylinder is controlled by the Samsung service controller. • End user interacts with 3rd party controls only. It is the installers responsibility to ensure that attached designs are followed to achieve this or if a uniquely designed system is being installed the designer must allow for the 3rd party controls facility.
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Locating The Outdoor Unit WHEN INSTALLING 1 OUTDOOR UNIT When the air outlet is When the air outlet is to- opposite the wall. wards the wall. 600mm or more 300mm or 600mm or more more When 3 sides of the outdoor The upper part of the unit are blocked by the wall.
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Heat Pump WHEN INSTALLING MORE THAN 1 OUTDOOR UNIT When the air outlet is toward the wall. When 3 sides of the outdoor unit are blocked by the wall. 300mm or 600mm or 600mm or 600mm or more more more more When front and rear side of the outdoor unit is towards the wall.
Installing The Unit OUTDOOR UNIT INSTALLATION The outdoor unit must be installed on a rigid and stable base to avoid any increase in the noise level and vibration. Particularly if the outdoor unit is to be installed in a location exposed to strong or at a height, the unit must be fixed to an appropiate support (wall or ground).
Heat Pump Designed to cut off residual vibration from outdoor unit to Outdoor Unit rack. (not supplied with product) Outdoor Unit Support Anchor Bolt Base Surface Soft rubber designed to cut off vibration from rack to wall. (not supplied with product) SELECTING A LOCATION IN COLD CLIMATES When operating the unit in a low outdoor ambient temperature, be sure to follow the instructions described below.
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Strong Wind Strong Wind • Considering the direction of strong wind, the out-door unit shall be installed. Strong wind can make the unit turned over so need to set side of the unit face the direction of wind, not front. Blown Wind When the Air to Water Heat Pump is running in heating mode, ice can begin accumulate on the surface of the condenser.
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Heat Pump Drain Hole Ø 20 x 30mm Drain Plug x 1ea Drain Cap x 3ea 1. Prepare a water drainage channel around the foundation, to drain waste water from around the unit. 2. If the water drainage of the unit is not easy, please build up the unit on a foundation of concrete blocks, etc.
Initial Start Up Heat Pump Please refer to controller symbols and button functions on pages 60 & 61 for further guidance on the heat pump controls. 1. Ensure that both the outdoor and indoor units are correctly wired and plumbed prior to turning on.
Self Test Mode To electrically test the system you will need to put the unit into test mode. To access the test mode push both the left and right hand keys together for 6 second. The controller will shoe 7E57 (Test) or Heat, The individual electrical components can now be tested.
Cold Start Heat Pump After carrying out the test function check the flow temperature of the system to ensure that the flow temperature is above 10°C. If the flow temperature is below 10°C then the outdoor unit will not start. Press the timer button to see the flow temp.
Field Setting Parameters Field Setting Parameters ACCESSING AND ADJUSTING THE FIELD SETTINGS 1. To access the field settings push and hold the down arrow and the set key together until the display shows “10”. 2. Push the up arrow once to change 10 to 20. 3.
Setting The Clock Heat Pump To set the time push the USER set button once and 1 should appear on the controller. Push the up arrow to change the 1 to a 2. Push the right button twice and 21 should appear alonge with the year, use the up arrow to change the year and then push the SET key and 22 should appear.
Starting The Heat Pump Before starting the heat pump make sure that all packaging is removed from the outdoor unit, and that the system is free of any air. To start the heat pump follow the description below. 1. Push the On/Off button on the top left hand side of the controller, ‘AU’ should now appear on the controller, this means that the system is in Automatic mode.
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Setting The DHW Daily Timer Heat Pump 1. Set the hot water timer to activate hot water generation twice per day. 2. Press the timber button once. 3. Push the Right Arrow once and Daily should be flashing, Push Right Arrow once again.
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Screed Drying Function The Samsung unit is equipped with a Screed drying mode, this can be used to assist with drying the screed and any glue used with the flooring. The screed drying function runs for a period of 20 days, whilst this function is running “CC” will be displayed on the controller, DHW function will not operate during this period.
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Initial Start Up Heat Pump Please refer to controller symbols and button functions on pages 60 & 61 for further guidance on the heat pump controls. 1. Ensure that both the outdoor and indoor units are correctly wired and plumbed prior to turning on.
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Self Test Mode To electrically test the system you will need to put the unit into test mode. To access the test mode push both the left and right hand keys together for 6 second. The controller will shoe 7E57 (Test) or Heat, The individual electrical components can now be tested.
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Cold Start Heat Pump After carrying out the test function check the flow temperature of the system to ensure that the flow temperature is above 10°C. If the flow temperature is below 10°C then the outdoor unit will not start. Press the timer button to see the flow temp.
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Field Setting Parameters Field Setting Parameters ACCESSING AND ADJUSTING THE FIELD SETTINGS 1. To access the field settings push and hold the down arrow and the set key together until the display shows “10”. 2. Push the up arrow once to change 10 to 20. 3.
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Setting The Clock Heat Pump To set the time push the USER set button once and 1 should appear on the controller. Push the up arrow to change the 1 to a 2. Push the right button twice and 21 should appear alonge with the year, use the up arrow to change the year and then push the SET key and 22 should appear.
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Starting The Heat Pump Before starting the heat pump make sure that all packaging is removed from the outdoor unit, and that the system is free of any air. To start the heat pump follow the description below. 1. Push the On/Off button on the top left hand side of the controller, ‘AU’ should now appear on the controller, this means that the system is in Automatic mode.
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Setting The DHW Daily Timer Heat Pump 1. Set the hot water timer to activate hot water generation twice per day. 2. Press the timber button once. 3. Push the Right Arrow once and Daily should be flashing, Push Right Arrow once again.
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Screed Drying Function The Samsung unit is equipped with a Screed drying mode, this can be used to assist with drying the screed and any glue used with the flooring. The screed drying function runs for a period of 20 days, whilst this function is running “CC” will be displayed on the controller, DHW function will not operate during this period.
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Initial Start Up Heat Pump Please refer to controller symbols and button functions on pages 60 & 61 for further guidance on the heat pump controls. 1. Ensure that both the outdoor and indoor units are correctly wired and plumbed prior to turning on.
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Self Test Mode To electrically test the system you will need to put the unit into test mode. To access the test mode push both the left and right hand keys together for 6 second. The controller will shoe 7E57 (Test) or Heat, The individual electrical components can now be tested.
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Cold Start Heat Pump After carrying out the test function check the flow temperature of the system to ensure that the flow temperature is above 10°C. If the flow temperature is below 10°C then the outdoor unit will not start. Press the timer button to see the flow temp.
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Field Setting Parameters Field Setting Parameters ACCESSING AND ADJUSTING THE FIELD SETTINGS 1. To access the field settings push and hold the down arrow and the set key together until the display shows “10”. 2. Push the up arrow once to change 10 to 20. 3.
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Setting The Clock Heat Pump To set the time push the USER set button once and 1 should appear on the controller. Push the up arrow to change the 1 to a 2. Push the right button twice and 21 should appear alonge with the year, use the up arrow to change the year and then push the SET key and 22 should appear.
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Starting The Heat Pump Before starting the heat pump make sure that all packaging is removed from the outdoor unit, and that the system is free of any air. To start the heat pump follow the description below. 1. Push the On/Off button on the top left hand side of the controller, ‘AU’ should now appear on the controller, this means that the system is in Automatic mode.
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Setting The DHW Daily Timer Heat Pump 1. Set the hot water timer to activate hot water generation twice per day. 2. Press the timber button once. 3. Push the Right Arrow once and Daily should be flashing, Push Right Arrow once again.
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Screed Drying Function The Samsung unit is equipped with a Screed drying mode, this can be used to assist with drying the screed and any glue used with the flooring. The screed drying function runs for a period of 20 days, whilst this function is running “CC” will be displayed on the controller, DHW function will not operate during this period.
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Initial Start Up Heat Pump Please refer to controller symbols and button functions on pages 60 & 61 for further guidance on the heat pump controls. 1. Ensure that both the outdoor and indoor units are correctly wired and plumbed prior to turning on.
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Self Test Mode To electrically test the system you will need to put the unit into test mode. To access the test mode push both the left and right hand keys together for 6 second. The controller will shoe 7E57 (Test) or Heat, The individual electrical components can now be tested.
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Cold Start Heat Pump After carrying out the test function check the flow temperature of the system to ensure that the flow temperature is above 10°C. If the flow temperature is below 10°C then the outdoor unit will not start. Press the timer button to see the flow temp.
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Field Setting Parameters ACCESSING AND ADJUSTING THE FIELD SETTINGS 1. To access the field settings push and hold the down arrow and the set key together until the display shows “10”. 2. Push the up arrow once to change 10 to 20. 3.
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Setting The Clock Heat Pump To set the time push the USER set button once and 1 should appear on the controller. Push the up arrow to change the 1 to a 2. Push the right button twice and 21 should appear alonge with the year, use the up arrow to change the year and then push the SET key and 22 should appear.
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Starting The Heat Pump Before starting the heat pump make sure that all packaging is removed from the outdoor unit, and that the system is free of any air. To start the heat pump follow the description below. 1. Push the On/Off button on the top left hand side of the controller, ‘AU’ should now appear on the controller, this means that the system is in Automatic mode.
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Setting The DHW Daily Timer Heat Pump 1. Set the hot water timer to activate hot water generation twice per day. 2. Press the timber button once. 3. Push the Right Arrow once and Daily should be flashing, Push Right Arrow once again.
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Screed Drying Function The Samsung unit is equipped with a Screed drying mode, this can be used to assist with drying the screed and any glue used with the flooring. The screed drying function runs for a period of 20 days, whilst this function is running “CC” will be displayed on the controller, DHW function will not operate during this period.
Button Functions Classification Number Function Basic Operation Button Turn CONTROL KIT on or off Select operation mode (Cool/Heat/Auto) Select desired temperature (Discharge water, indoor, hot water) Outdoor unit silent operation mode Select outing mode Check current temperature of system Set desired temperature of the system Select timer setting mode Select user setting mode Exit to normal mode when setting timer or...
Fault Codes Heat Pump Error Contents Measure Product operation in Error Type Code error condition Outdoor unit / com- pressor / indoor unit Indoor unit commu- Check the communication cable of indoor unit. Operation off Communication nication error Check the DC output voltage at the communication error terminal.
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Error Contents Measure Product operation in Error Type Code error condition Outdoor unit / com- pressor / indoor unit [Inverter] IPM over Check coolant charging Operation off Outdoor unit current error Check the compressor connection status and nor- protection control mal operation error Check the obstacles around the indoor and outdoor...
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(This error doesn’t occur in EMF 150-AM) E911 Emergency stop Ensure flow switch is fitted onto pipework and connected to Samsung PCB. Ensure flow rate is above 16 litres per minute. Ensure all air is removed from system. Check circulation pumps speed setting.
230V AC Live Input Switch Live back from Time Clock for Heating Zone 2 (1.5mm² cable) 12V Input Input from Samsung Commissioning Controller (Wiring Cable provided with Controller) 12V Input Input from Samsung Commissioning Controller (Wiring Cable provided with Controller)